Customer Service Representative

Valerie Atkinson

abih12@r.postjobfree.com

**** ******* ******, #*-*

Lawrence, KS 66046

785-***-****

Vocational Objective: Seeking a career in which I can use my professional

experience, skills and education to make a positive contribution to an

organization and its customers.

Qualifications Summary:

< Effective communicator with 12 years of successful experience

providing exceptional customer service, staff training and quality

assurance oversight

< Led and motivated supervisor teams and direct line staff in meeting

and exceeding goals and quotas

< Developed and implemented curriculum and activities to educate and

evaluate children and young adults with disabilities

< Resourceful problem solver with the flexibility to adapt to

challenging situations

Professional History:

Training Specialist/Call Center Supervisor 3/03-

2/08

Vangent, Inc. (formerly Pearson Government Solutions), Lawrence, KS

< Managed up to 40 CSR's and trained up to 3 teams of supervisors to

ensure quality customer service in Medicare call centers

< Played lead role in training/developing 1000 on-phone staff and

opening 3 new centers

< Regularly evaluated training processes and designed training

materials

< Ensured that federal contractual criteria were met consistently

Customer Service Representative 11/02-

3/03

Affinitas Corporation, Lawrence, KS

< Provided excellent customer care to inbound callers

< Responsible for training new staff and attending up-training

sessions

Special Education Assistant Teacher/Substitute Paraprofessional

12/91-11/02

New York City Board of Education, Brooklyn, NY

< Assisted classes of 12-15 students (aged 5-21years) with

developmental, emotional, psychological and/or physical disabilities

in meeting their Individual Education Plan goals

Customer Service Representative 10/87-

12/91

Banker's Trust Company, New York City, NY

< Administered Account and Revenue Services located within the US and

overseas

Education:

AA in Liberal Arts with a GPA of 3.5 - Johnson County Community College

Have earned an addition 37 credit hours toward a BA

References:

Available upon request

Contact this candidate