Customer Service Sales
Resume:
GAIL DAN IEL
**** ******** **** **********, **. 35071 (205)
P rofessional P rofile
• Decisive team leader with extensive experience in problem solving,
and analysis.
• Persuasive communicator with well-developed negotiation skills and
able to develop productive relationships with colleagues, customers
and staff at all levels.
• Exceptional customer service skills
Experience
Alabama Aircraft I ndustries, I nc. Aug09 –
M ay10
Senior Buyer
Responsible for the procurement of all MRO products which covered Non-
Aircraft parts to Janitorial supplies.
• Received daily RFIs & RFPs from plant and reviewed for potential
buys.
• Distributed RFQs utilizing Microsoft Word to list of local and
nation-wide suppliers .
• Reviewed all quotes from suppliers to determine best cost and
delivery.
• Entered purchase orders in Impresa and faxed or e-mailed orders to
suppliers.
• Maintained daily communications with supplier to expedite order.
• Created a log of all orders utilizing Microsoft Excel to review for
l ate shipments.
• Communicated daily with Accounts Receivable to reconcile any
d iscrepancies with supplier invoices and issued debits or credits as
needed.
• Issued RAs for incorrect or defective shipments.
Maintained all sub-contractor agreements for any or all outside service
contracts to equipment or property. Created a log for sub-contractor
Certificates of Liability Insurance which were to be completed on an
annual basis.
Accomplishments
• Reduced Landscaping maintenance contract by $11,000 annually.
• Developed relationship with local tool supplier beneficial in
reducing costly drill bit breakage which resulted in lost production
t ime.
Reason for Leaving – Reduction in Force due to loss of
K C135 contract
O’Neal Steel, I nc. Oct88 –
M a r09
Buyer / P roduct Pu rchasing Agent
Dec01-Ma r09
Responsible for the procurement of all Hot Roll, Cold Roll, Galvanized
and Galvannealed coil products for the company which included sheeted
p roducts with the exception of Hot Roll sheeted products.
• Received daily messages through the J.D. Edwards Detailed
Message Review (DMR) for potential buys.
• Analyzed data to determine if messages were valid which
encompassed Inventory Management data.
• Sent formal RFQs from list of potential suppliers for each product
class.
• Reviewed quotes from suppliers and selected best cost / delivery.
• Entered purchase order in J.D. Edwards Purchase Order Entry
(POE).
• Checked daily with suppliers for verification of receipt of system
generated fax of purchase order.
• Daily communication with supplier to expedite orders to districts.
• Reviewed daily invoice log for discrepancies between receipts and
supplier invoices. Issued debits and credits as needed.
• Daily communication with Accounts Receivable to reconcile prepaid
i nvoice report.
Received daily RFQs from district salespeople for material purchases that
required shipment direct to customer.
• Sent out formal quotes to all suppliers who stocked material
outlined in quote from district.
• Reviewed quotes from suppliers and selected best cost / delivery.
• Forwarded cost and delivery information to salesperson for quoting
purposes.
• Entered direct customer order in J.D. Edwards Purchase Order
E nt ry (POE) and manually faxed order to supplier for immediate
shipment to customer.
• Daily follow-up for status on customer orders.
• Reconciled any shipment discrepancies for incorrect or defective
material and issued debits or credits as needed.
Responsible for the set up of all coil items in J.D. Edwards which
i ncluded the following:
• I tem Description
• ASTM specification
• Plant designation
• Weight determined by product and LBS per Square Footage
• Delivered cost
• Inventory value (A,B,C,D item for replenishment)
Maintained all customer contracts for coil and sheeted products with the
exception of Hot Roll sheeted products. Reviewed contracts on a monthly,
six month or yearly basis for re-negotiations.
Accomplishments
• Assisted Information Services in developing a program to assist
other departments in relieving coil inventories.
• Upon implementation of new J.D. Edwards computer system in
2000, trained as a Power User to support purchasing department
t raining.
Reason for Leaving – Reduction in Force
B uyer / P roduct Pu rchasing Agent
Nov98 – Dec01
Responsible for the replenishment of Hot Roll Plate, Hot Roll Sheet, Hot
Roll Discrete Plate and Hot Roll Floor Plate inventories for 32 O’Neal
p lants.
• Reviewed daily messages from J.D. Edwards Detailed Message
Review (DMR) for potential buys.
• Analyzed data to determine which items were to be purchased
w hich encompassed Inventory Management data.
• Sent formal RFQs from list of potential suppliers for each product
class.
• Reviewed quotes from suppliers and selected best cost / delivery.
• Entered purchase order in J.D. Edwards Purchase Order Entry
(POE).
• Checked daily with suppliers for verification of receipt of system
generated fax of purchase order.
• Daily communication with supplier to expedite orders to districts.
• Reviewed daily invoice log for discrepancies between receipts and
supplier invoices. Issued debits and credits as needed.
• Daily communication with Accounts Receivable to reconcile prepaid
i nvoice report.
Accomplishments
• Maintained high volume of productivity while covering for other
buyers
P roduct Coordinator Oct93 –
N ov98
Responsible for entering data for the coil needs report utilizing Microsoft
Office (Excel). Maintained daily buy sheets on Hot Roll Plate, Hot Roll
Sheet and Hot roll Floor Plate items for 32 O’Neal plants and expedited
shipments. Maintained all cost information with suppliers for contract
p ricing. Reconciled discrepancies on supplier pricing from daily prepaid
i nvoice report. Prepared weekly forecast of future plate, sheet and f loor
p late item usage with main supplier of said products. Issued debits or
credits for shipping discrepancies. Processed all orders for Southern Coil
P rocessing who processed O’Neal’s coil inventory into plate, sheet or floor
p late which included the following:
• Expediting all stock and direct customer orders
• Entry of all coil receipts into O’Neal’s order entry system
• Reconciled reports of cut product from Southern Coil to finished
p roduct of plate, sheet & floor plate received in plants.
• Made corrections to piece count (when necessary) to district and
customer orders for billing purposes.
• Checked existing inventories and entered orders to cut coils at
Southern Coil to replenish plant inventories.
• Assisted other personnel within Purchasing with J.D. Edwards
p rogram to receive, ship and complete stainless and aluminum coil
orders. Assisted direct supervisor in the procurement of coils in his
absence. Made direct inquiries and buys on behalf of our product
specialist / buyer in her absence.
Sales Assistant Apr90 –
Oct93
Promoted to assist all Product Specialists with their respective product
i nquiries for Tubing, Cold Finish Bars and Pipe. Assisted Senior Product
Specialist with customer direct orders which included taking orders,
entering orders, expediting orders and following-up with customer.
Retained all responsibilities of the Corporate Clerk position.
Corporate Clerk Oct89 –
A pr90
Responsible for typing supervisor’s daily reports utilizing Microsoft
Office (Word & Excel). Expedited customer direct orders and filled out
d irect aprons to process for payment. Issued debits and credits to
vendors for pricing, weight and piece count discrepancies.
I nvoice Validation Clerk Oct88 – Oct89
Entered stock invoices into system for payment and reconciled receipts
w ith invoices. Maintained inventory receipts for 5 largest plants.
M cCain Uniform Company M a r86 –
Oct 88
Performed standard receptionist duties which included the following:
• Answering multi-line phone
• Taking messages or forwarding call to appropriate salesperson
• Prepared daily sales reports which included entering data into IBM
computer, and logging information on floppy disk for home office.
• Prepared all major City and State uniform contracts and bids.
During peak hours, assisted sales personnel with sales calls. Expedited
customer orders and followed-up with customer to insure arrival of
u niforms. Balanced cash drawer and made daily deposit.
Reason for Leaving – Job opportunity at O’Neal Steel
Education
Lee H igh School, H untsville, AL. 1972
* * P roficient in Word, Excel, Outlook, Quicken and I n ternet * *
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