Customer Service Sales

Richard Silas

Address: ***** ***** ******** ****, ************, Indiana 46229

Phone: 317-***-**** Mobile: 317-***-**** E-mail: abigzv@r.postjobfree.com

Management Professional

Profile Overview

Broadly skilled and intuitive professional offering more than nine years of

hands on management experience and advanced knowledge in leading multiple

business functions spanning areas of sales and marketing, public relations,

budgeting, and financial administration. Skilled and experienced in leading

development projects as well as in strategic formulation of business plans

and revenue-generating strategies. Dependable leader who exemplifies

commitment and strong work ethics combined with broad technical aptitude

and advanced skills in company strategy development.

* Quality focused self starter who exemplifies a customer centric

approach in managing and optimizing programs. Experienced in

developing productive industry alliances and in overseeing consulting

services, as well as in staffing, oversight, and development of

personnel.

* Analytical with comprehensive knowledge of market and industry trends.

Skilled in conducting competitor's analysis, marketing, and public

relations.

Areas of Expertise

* General Business Operations

* Program / Project Management

* Customer Service

* Budget Management

* Personnel Management

* Sales, Marketing, and Communication

* Product Presentation and Development

* Negotiation and Relationship Management

Technical Skills

Internet Marketing Microsoft Office Suite Adobe Acrobat Photoshop

Blackboard Higher Markets

3D Studio Max AutoCAD Banner Civil 3D Revit Dreamweaver

Fireworks Flash HTML

Professional Experience

Ivy Tech Community College, Indianapolis, IN

Program Manager 2005-Present

* Direct and ensure overall coordination and compliance of education and

training projects for Central Indiana businesses and residents

* Develop Ivy Tech's image through proactive participation in economic

development activities while exemplifying professional conduct and

building relationships with clients and customers

* Oversee and evaluate an individual portfolio of open-enrollment adult,

professional, and continuing education courses

* Manage and monitor effectiveness of contract-training activities

* Ensure timely completion of forms, files, and reports, including

monthly reports, project budget sheets, and facilitator evaluations

* Support organizational wide plans and missions by serving on

departmental, regional, and statewide committees

* Closely assess market trends for effective development of programs,

refinement of plans, and successful implementation of programs

* Coordinate through phone, E-mail, and other communication medium to

increase marketability of training programs to potential clients

* Conduct industry and competitor's analysis to develop memorandum of

understanding and partnership opportunities

* Develop and ensure comprehensive designs of numerous marketing

materials

* Determine areas for improvement in existing programs and recommend

strategic solutions

* Participate in realigning departmental plans in support of achieving

the institutional wide goals and missions

* Delegate work assignments and ensure balanced distribution of tasks

Richard Silas

Address: 11550 Brook Crossing Lane, Indianapolis, Indiana 46229

Phone: 317-***-**** Mobile: 317-***-**** E-mail: abigzv@r.postjobfree.com

EB Games, Greensboro, NC

Sales Associate / Product Management 2003-2005

* Optimized profitability and maintained client satisfaction through

close interaction with customers and by utilizing a consultative

approach in presenting products

* Maintained efficiency in workflow and ensured that all customer needs

were met in a collaborative effort with managers and colleagues

* Established and strengthened relations with customers and fostered a

productive working relationship with personnel

AT&T Wireless, Greensboro, NC

Customer Care / New Accounts 2000-2003

Specialist

* Defined customer needs and provided solutions addressing customer rate

plans, technical problems, and current service issues

* Optimized revenue channels by securing new accounts and cultivating

relations with existing customers

* Developed innovative and "out of the box" customer service strategies

Education

(MS) Master of Science in Industrial Technology

Graphic Communication Systems

(BS) Bachelor of Science in Graphic Communication Systems

North Carolina A&T University-Greensboro, NC

Certified Professional Program Planner

Contact this candidate