**** *. ***** ***** **., Apt. *

Memphis, TN *****

901-***-****

abigyu@r.postjobfree.com

Demetrius L. Smith

Objective

My ideal objective is to implement and enhance my

administrative, client service and managerial skills in a

progressive industry that provides room for growth in a

challenging, long-term career.

Experience

September 2009 - Present AT&T Memphis, TN

Customer Service Representative

. Provides exceptional service with high degree

professionalism & courtesy for clientele.

. Provides solutions for customers on complex issues

pertaining to products, services, billing, past due

balances & claims.

. Multi-tasking in various databases simultaneously to

resolve customer issues & improve client retention.

. Advise of appropriate product & service

recommendations to the customer based on their needs.

. Sell & provision of wireless products & services.

July 2007 - December 2007

Wausau Signature Agency

Alpharetta, GA

Client Service Representative

. Serve as primary liaison between the insured & the carrier.

. Advise policy holders on insurance related issue

regarding lines of coverage, endorsements, binders,

billings, collection of past due premium, rating plan

adjustments.

. Request of policy endorsements from underwriters.

. Preparation of policy schedules, loss runs,

experience mods, proposals, marketing & policy files

120 days prior to policy renewal.

. Establish & maintain a positive professional relationship

with clients.

December 2006 - March 2007

Kubota Corporation Suwanee, GA

Customer Service Team Leader

. Promotion & sale of property coverage insurance.

. Provide quotes for insurance coverage.

. Process insurance payments via AS400 database.

. Creation of database consisting of licensing

requirements for each of the fifty United States.

. Ensure that deal would meet necessary state

requirements prior to issuing a sub-producer

agreement to dealerships.

. Track & monitor the expiration of dealer licenses.

June 2002 - December 2006

Marsh & McLennan Companies, Inc. Atlanta, GA

Insurance Assistant

. Service clients daily with solutions regarding risk

management issues.

. Issuance of auto id cards, certificates of insurance, &

posting notices.

. Proofread policy information for errors prior to issuing.

. Correspond daily with internal/external clients

via phone, fax, or email

. Work closely in sequence with producers, senior

account executives, & marketing to develop program

design for final policy proposal.

. Provide insured with carrier letter confirming

completion of the renewal policy.

September 1997 - October 2001

Kinko's

Atlanta, GA

Production Manager

. Prioritized, delegated, & tracked production of

daily full service copying & auxiliary jobs using

Jetlite database

. Determined deadlines & price quotes for incoming

orders

. Exceeded monthly sales goals

. Multi-task of various copiers in a fast past

environment while providing exceptional service to

clientele

. Proofread & quality assurance of all full service

production.

Education

June 1993

Overton High School Memphis, TN Graduated College

Preparatory Curriculum

March 1994

US Army Ft. Knox, KY Certificate of Completion/Merit

Points, Word Processing and General Correspondence skills

March 2004

Marsh USA Property and Casualty License Course

Skills

Typing 65 wpm Lotus 123 Lotus Notes Microsoft

Office Excel Outlook Power Point AS400 Sagitta

Access Wincert Ceridian SAP TAM/AMS

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