Customer Service Manager

A. Bruce Clouser

***** ******* ****** ******, ** 34669 765-***-**** abigxd@r.postjobfree.com

Objective

Hospitality management position allowing for parlay of demonstrated organization, customer service,

communication, project management skills while finishing BA in Hospitality Management and beyond.

Profile

Motivated, personable, professional with a successful eight year track record of profitable management. Talent for

quickly mastering new techniques – recently completed with the CPR and First Aid certificate courses. Diplomatic

and tactful with professionals and nonprofessionals at all levels. Accustomed to handling sensitive, confidential

records. Demonstrated history of producing accurate, profit increasing numbers along with meeting cleanliness and

sanitary regulations. Flexible and versatile – able to remain level headed under pressure. Poised and competent

with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Management Training

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling FOH-BOH Operations

General Office Skills Purchasing Professional Demeanor

Professional Experience

OPERATION: CONTROLS/STANDARDS/TRAINING

Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant

team.

Ensures OSHA, local health and safety codes, and company safety and security policies are met.

Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance

program.

Entire kitchen must meet all health and safety requirements, as mandated by law.

Ensure all food is prepared to the proper standards of the restaurant.

Managing staff throughout their shift and providing them with feedback.

Training and motivating staff.

Preparing cash drawers and providing petty cash as required.

MANAGEMENT: STAFFING/FINANCIAL CONTROLS/COMMUNICATION

Controls profit and loss, by following cash control security procedures, maintaining inventory, managing

labor, reviewing financial reports, and taking appropriate actions.

Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline actions,

motivates and trains.

Training Manager for all 10 stores in franchise. Every manager hired for a 10 store in the franchise was

placed at my store and would not go to the store that needed them until they could run a shift their own.

Plan, organize, direct, coordinate and delegate staff to ensure the goals of the kitchen are met daily.

Attend monthly bar meeting with vendors to decide which house brands we are going to use next month.

Preparing reports at the end of the shift including labor costs and sales.

Coordinating the entire operation of the restaurant during scheduled shifts.

Responding to customers complaints.

Greeting customers and doing table visits to ensure customer satisfaction.

Maintaining high standards of quality control, hygiene, and health and safety.

A. Bruce Clouser

12408 Jillian Circle Hudson, FL 34669 765-***-**** abigxd@r.postjobfree.com

Employment History

Subaru of Indiana Automotive – Lafayette, IN

Quality Control – Inspector, 1989-2010

Penn Station Subs – Lafayette, IN

Assistant Manager, 2004-2005

Wendy’s – Crawfordsville, IN

General Manager, 1986-1988

Cook-n-Cleaver – West Lafayette, IN

Kitchen Manager / Head Cook, 1983-1986

Education

The International Culinary School, The Art Institute of Indianapolis – Indianapolis, IN

Culinary Management, 2009/2010

Strayer University – Tampa Westshore, FL

Hospitality Management, 2010

Certifications

ServSafe Certified

CPR – Adult/Child/Infant

First Aid

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