General /Operations Manager
- Experienced, self motivated, and results-driven professional, with
exceptional experience in coordinating all functional areas of the
business
- Demonstrated ability in creating and implementing effective strategies
and solutions to improve productivity, reduce costs, and achieve
overall company goals
- Utilized strategic thinking, innovative problem solving, and leadership
skills to bring forth exceptional results. Capable of supervising,
directing, and guiding individuals and groups in the completion of
tasks and fulfillment of goals
- Accurately assessed challenges and successfully transformed ideas into
appropriate workable solutions; capable of driving successful and
profitable results
- Outstanding communication and interpersonal skills; able to relate
effectively with individuals of all levels within the organization
Career Overview
. Supervised overall functional areas of the business including production,
sales, administration and operations
. Played a key role in meeting sales goals and operational objectives and
accountable achievement of the P & L goals for the Kansas City location
. Provided assistance in annual budget preparation, projections and
administered Kansas City sales division budget worth $4.1 million
. Successfully increased customer accounts from 1,500 to more than 9,000
through effective sales and operational strategies
. Oversaw accounting functions including; accounts receivable in excess of
$1 million and payroll
. Developed and effectively implemented company customer service standards
for field operations
. Responsible for operation and maintenance of delivery fleet. Developed
spreadsheet to track ongoing maintenance schedule.
. Managed recruiting, training, and evaluation of administration,
operations and sales personnel
. Generated weekly and monthly sales reports and facilitated weekly
management meetings
. Ranked 2nd in sales revenue among seven divisions
. Reviewed and analyzed weekly trends and monthly budget variance reports;
prepared monthly estimates and obtained weekly collection and performance
goals
. Knowledge of Food Safety requirements including, HACCP, GMP's, SOP's and
SSOP's
. Handled quality control and inspections from various agencies including
the IBWA, FDA, Missouri Health Department, OSHA and Fire Marshall
Accomplishments
V Actively involved in two purchases of other water companies; Fresh
Squeezed Water and Mountain Valley Spring Water Co. of Kansas City
V Contributed in the development of processes to maintain customer
service deliveries without interruption
V Assisted in evaluating various equipment such as phone systems, cell
phones for drivers, computers, 14 delivery trucks and 2 vans, intercom
system, office furniture, warehouse and forklifts
V Restructured product staging areas to reduce drive time on forklifts
resulting in less maintenance and fuel costs
V Coordinated with the home office to generate large-scale contests for
the entire locations
V Facilitated coffee equipment training for drivers to improve efficiency
and performance
V Involved in route driver and outside sales representatives pay plan
reorganization
Career Work Path
Clear Mountain/Mountain Valley Spring Water Co. ( Kansas City
General Manager 2000-2007
Assistant General Manager 1998-2000
Operations Manager 1993-1998
Education
Bachelor of Science in Aviation Technology
Central Missouri State University ( Warrensburg, MO ( 1993
Professional Training
Classes in interpersonal communications and employee relations, Dale
Carnegie in Overland Park, KS
Classes on how to motivate managers and employees, 1999
Successfully completed Training the Forklift Driver, Coaching the Straight
Truck Driver and coaching Your Business Team
Professional Affiliation
IBWA, International Bottled Water Association
NSF, National Sanitation Federation
FDA
OSHA
Fire Marshall
Missouri Health Department
Blue Valley Labs
Activities
Sponsored the following activities:
Race For The Cure, breast cancer awareness
Trolley Run, for children with eye complications
Part of the Irish day parade, 2nd largest St. Patty's Day Parade
Irish Festival, large festival in Kansas City
Kansas City Symphony
Various races and events throughout the year
Awards and Honors
Certification in Plant Operations at International Bottled Water
Association (IBWA)
General Manager of the Year award in 2005
Certificate of Compliance in 2004, 2005 and 2006