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Customer Service Plant

Location:
Medina, OH, 44256
Posted:
October 29, 2010

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Resume:

CHRISTOPHER J. KURKA

**** ***** **** ******, ** 44256 ? Cell: 330-***-**** ? E-

Mail: abigw9@r.postjobfree.com

CAREER SUMMARY

Production supervisor and senior customer service and logistics

representative with extensive experience in manufacturing industry.

Creative thinker committed to improving office/shop floor organization,

safety and enhancing productivity in all aspects. Strong communication and

organizational skills. Self-starter with solid work ethic, decision making

and problem resolution skills. Managed and performed diverse

responsibilities with strong experience in:

Production Supervision

Accounts Receivable

OEM Customer Service

Inventory Control

Customer Dispute & Resolution

Microsoft Office

Safety Leadership

Report Generation

Process & Flowpath

Billing and Order Entry

Shipping / Logistics

Shop Floor Operations

PROFESSIONAL EXPERIENCE:

ALCOA INC. Transportation Products Division Cleveland, OH 44105

1997 - 2009

$30.7B leading producer of primary aluminum and fabricated aluminum.

Global Trade Compliance Coordinator

2008 - 2009

. Developed procedures and wrote work instructions for long term

archiving of export/import paperwork.

. Audited compliance of export/import documents for compliance and

worked with foreign location.

. Tracked and maintained compliance and accuracy of several

shipping/receiving locations including foreign

. Wrote work instructions for export/import audits resulting in

decreased learning curve for new employees and increased uniformity of

practices.

Senior Customer Supply Chain Representative/Inside Sales and Logistics

2002 - 2009

First point of contact for "Big 3" OEM Automakers for any production

delivery issues. Ensured uninterrupted flow of product to assembly plant

to support auto builds. Arranged for and track air and ground expedites.

Performed purchase order review, Terms and condition review, manual order

entry, invoicing and accounts receivable to reconcile profit / loss

statements per Sarbanes-Oxley act. Updated pricing structure for all OEM's

and other customers each quarter due to fluctuation of metal prices.

Worked directly with internal production and planning liaising with

customer on forecast builds. Tracked supplier performance and Orders to

Cash.

. Received commendation from Business Unit President for getting Ford Q1

rating reinstated.

. Received commendation from GM Lordstown assembly plant for logistical

expedite work which avoided a costly plant shutdown.

. Maintained 100% delivery and communications accuracy to Ford assembly

plants for 13 consecutive months.

. Trained and monitored new CSR's on internal ERP and customer systems,

A.R. and internal order systems.

. Extremely proficient in Oracle ERP Order and Billing system, EDI,

ASN's (Advanced Ship Notice) to customer systems, Ford DDL and

Chrysler SMART DDL systems. Exposure to 6 Sigma / Lean Manufacturing /

TOC

. Received all CSR duties and exportation responsibilities for 6 new

high-end European customers: Audi, Aston Martin, McLaren, Lamborghini

Mercedes Benz and Porsche.

. Oversee supplier shipping/receiving and warehousing departments and

developed procedures to streamline processes.

. Prepared orders and documentation for export, including BOL, manifest,

packing slip. Verified INCO terms, denied parties check and verified

all documentation matched purchase order.

Production Supervisor

2001 - 2002

Directed 14 hourly union employees in a state of the art aluminum wheel

forging production facility with budget of $5.6MM. Managed safety,

quality, output, equipment maintenance, union relations and adherence to

EPA guidelines for VOC's (Volatile Organic Compounds).

. Received commendation from plant superintendent for working over

15,000 man hours without recordable injury to crew.

. Set several production records for GPPMW (Good Pieces Per Man-hour

Worked).

. Received commendation from Business Unit president for successfully

fighting oil fire without injury; drastically minimizing down time and

damage to press and robot equipment.

. Shift consistently out-produced other shifts by 4% to 6% with 1.7%

less scrap over a period of 9 consecutive months.

Manufacturing Coordinator

1999 - 2001

Developed scrap reduction program. Created scrap and production metrics.

Reconciled reported scrap and production versus actual scrap and production

on a weekly and monthly basis. Managed inventory and shipping procedures.

. Reduced scrap by 33% resulting in a savings of over $40K per month by

co-developing a reheat loop and reprogramming robots to reheat billets

that were removed from furnace but never used due to low temperature.

. Instituted stable and robust processes for accurate scrap and

production reporting. Increased accuracy of reporting over previous

system.

. Filled in 4 days per week as production supervisor while still

performing regular duties.

. Exposure to 6 sigma (DMAIC) / LEAN Manufacturing / TOC (Theory of

Constraints)

Process Engineer

1998 - 1999

Managed departmental quality program. Performed troubleshooting of

quality issues and presented resolutions to problems in downstream heat-

treat, cold work and age processes. Met weekly with suppliers and

customers to address quality issues and discuss process improvements.

. Developed stable process and procedures that were submitted as "best

practice" worldwide.

. Leveraged computer knowledge and resources reducing time and

paperwork.

. Developed forging die component database that tracked performance

trends permitting more timely and efficient replacement of dies and

components saving over $15K per month in scrap and die change

downtime.

. Identified, investigated disparity in scrap and production counts on

ShopFloor software versus physical count and made modifications to

software system to reconcile.

. Filled in as 3 shifts per week as a production supervisor while still

performing assigned duties.

. Exposure to 6 Sigma (DMAIC) / LEAN Manufacturing / TOC

Hourly Production Technician

1997 - 1998

Various hourly production assignments in aluminum manufacturing

plant:

. Repaired 1st strike aluminum aircraft forgings. Operated oil steam

hammer dies, fork truck, high capacity saw, 50K ton forging presses

and. 6 axis cold-working machine. Tracked quality and rejection rates.

. Operated large fork trucks moving product and raw material to support

production and customer shipment.

OTHER EXPERIENCE

Hy-Level Products Strongsville, OH

1993 -1996

Apprentice Machinist

Set up and operated Brown & Sharp Single Spindle, Acme Gridley multi-

spindle screw machine, 5 axis CNC mills

Attended journeyman machinist school.

Trico Machined Products Bedford Heights, OH

1988 - 1993

Apprentice Production Machinist

Set up and operated various mills and grinders that produced parts to

customer print and maintained tolerances of less than .002"

Attended journeyman machining school. Worked with exotic materials to

produce prototype parts for oil, chemical and aircraft industries.

EDUCATION

. Cuyahoga Community College Course of study: Trigonometry, Auto-CAD,

Computer Operating Systems and repair, machining, machine tool

technology, Auto-Cad

. Lake County Community College, Course of study: Machining process,

geometry, trigonometry, machine tool technology.

. Kent State University 1977-1978

Course of study: Psychology, History, Geometry



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