Customer Service Manager

ALAN

JONES

954-***-**** PLANTATION,

FLORIDA abiguz@r.postjobfree.com

CAREER OBJECTIVE

To join an organization with highly dynamic and professional work

environment to advance my career.

KEY SKILLS

. Windows 7,Vista, XP, 2000, 98, ME, NT, 95, Mac OSX

. Microsoft Word, PowerPoint, Outlook Express, Outlook 2007, Outlook

2003, Outlook 2002, Vista Mail, Mozilla Thunderbird, Adobe Photoshop

CS3, Illustrator CS3, Acrobat 9, Lotus Notes,Print Station Manager.

. Leadership, excellent work ethic, and able to work independently as

needed

. Data Entry/Typing Skills - 60 WPM

. Bilingual - Read/Write/Speak Spanish fluent

. Team player and team work attitude

. Customer relation skills, verbal communication and sales skills

. Quick learner on the fly

. Able to explain complex processes in easy to understand terms for end

users

EDUCATION

Cleveland Institute of Electronics

Information Technology and Systems Management

Associates of Science

06/2006 - 08/2008

Coral Park Sr. High

Graduate 09/1997 - 06/2002

High School Diploma

PROFESSIONAL EXPERIENCE

TAG Support Company

Fort Lauderdale, Florida

Technical Support Representative/ Customer Service

10/2008 - 12/2009

Provide technical support for broadband DSL connectivity for bilingual and

non bilingual customers

Set up PPPOE on router interface configuration & setup of DNS servers,

releasing and renewing IP addresses, bouncing ports, resetting winsock

catalog, flushing the DNS cache, restack and configuring TCP/IP, enabling

wireless zero configuration, ping modem, DNS, and NIC cards, repairing

network and wireless NIC cards/drivers, connection peripheral assistance

setup with router, modem, filters, jacks, connections, setting up and

troubleshooting dialup connections.

Assisted in PC software troubleshooting issues software/some hardware

Troubleshoot, repair, and setup customers E mail accounts on webmail,

Outlook, Thunderbird, Macmail.

Setup service requests for all field technicians to check on physical

connections regarding internet and phone issues.

Provide sales regarding all products and services company offers.

Provide billing assistance regarding customer billing inquiries.

ALAN

JONES

954-***-**** PLANTATION,

FLORIDA abiguz@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Ikon Office Solutions

Print Center Customer Service Rep

4/2006 - 08/2007

Coral Springs, Florida

Edited and proofing layouts, documents, and presentations for correct print

quality.

Performed high volume printing duplicating services (black and white

printing, high volume department bulk reports, Tri part perforated

Accounting reports, color copying/printing, collating, inserting, stapling,

cutting, drilling, tabs, and laminating.)

Operate tape binding, GBC Velo, Coil Binding, Comb Binding, and

folding/inserting equipment.

Logged daily data entry of all jobs produced in print center into Ikon

Tracking solution system.

Calculated charges for jobs performed and maintain billing logs.

Perform daily key operating routing inspections on all Canon 3570, 4570,

2270 Multifunction Image Runner Printers.

Replace printer rollers, waste toner, clear internal program error codes,

Replace Drum units.

MISCELLANEOUS EMPLOYMENT

Sheridan Health Corporation - Mail Department Clerk/Courier

4/2005 - 4/2006

Sunrise, Florida

Mail delivery services to corporate office and courier services to various

Hospitals in Miami, Broward area.

Autohaus Mercedes Benz of Pompano - Lot Manager

11/2002 - 4/2005

Pompano, Florida

In charge of stocking inventory and deliveries of all units for Mercedes

Benz Sales department.

Holman Lauderdale BMW Service Lot Attendant 5/2002 - 10/2002

Fort Lauderdale, Florida

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