Sales Representative Customer Service
Resume:
Dustin Terrell
***** ****** **., ******* ********, MI 48036
abigub@r.postjobfree.com
OBJECTIVE
To obtain a position in sales that will effectively utilize acquired
expertise in territory management and new business development.
PROFESSIONAL EXPERIENCE
Kapnick Insurance Group - February 2010 to Present
Client Executive
B2B sales and new business development providing employee benefit
solutions to Michigan companies. Target market includes small to mid-
sized companies.
Developed and execute a daily sales model to maintain a 30/60/90 day
pipeline including cold calling, prospecting, telemarketing, territory
planning, and relationship building strategies consistently meeting and/or
exceeding sales quotas set forth by management.
Initiate contact and present to C-level executives and key decision makers.
Winner of the "Big Dog" Award for closing the highest volume of sales in
July 2010.
Sodexo - May 2008 to March 2009
National Accounts Manager:
Assisted in launching a ground floor start up division in the U.S.
market.
Cold called Fortune 1000 companies and managed the entire process from
proposal to securing a committed business relationship.
Designed, sold, and implemented strategic award programs for clients to
motivate and engage their employees in their mission, vision, and
values.
Involved in new product development.
Helped direct strategic marketing efforts.
Top U.S. Sales Representative.
Forest Pharmaceuticals, Inc. - November 2005 to May 2008
Professional Sales Representative:
Sold the prescription drugs Lexapro, Namenda, and Bystolic to high decile
physicians in the fields of psychiatry, neurology, and cardiology.
Responsible for launching Bystolic onto the market in January 2008.
Advanced my territory's national ranking from the bottom 10% to the top 25%
through strategic planning, key targeting, and an unsurpassed work ethic.
Ranked 102/503 upon my resignation. Ranked 7/100 for the Bystolic launch.
Ranked 1/40 in the East Michigan region for Lexapro for two consecutive
quarters.
Recognized as one of the company's "Top Movers" for four consecutive months
in 2007 for the highest increases in product market share in my region.
Awarded the "Sales Representative of the Quarter" plaque - 2nd quarter
2007.
Promoted to "Professional Sales Representative" for demonstrating
outstanding sales skills and delivering extraordinary results.
Receiver of the "Lateral Leadership Award" for demonstrating exceptional
leadership skills amongst my peers.
O.C. Tanner Recognition Company - June 1999 to November 2005
Client Sales Representative:
Cold called prospective clients and managed the entire process from
proposal to securing a committed business relationship.
Ranked #1 Sales Representative out of sixty-two. Exceeded sales quota by
16%.
Account Specialist:
Assessed the human resource objectives of existing clients, provided
consultation, and implemented plans to up-sell additional products and
services to meet objectives.
Top Sales Representative out of forty-nine in my first six months before
being promoted to Client Sales Representative.
Operations Analyst:
Analyzed and implemented new systems and methodologies to improve
quality, efficiency, and delivery of all services and products.
Improved quality by 8%, efficiency by 23%, and delivery by 14%.
International Account Representative:
Sold the services and expertise provided by an international customer
service team to Fortune 500 clients.
Received several awards for customer satisfaction.
Customer Service Representative:
Produced the highest statistics in customer satisfaction for six
consecutive months.
EDUCATION
University of Utah, David Eccles School of Business
Salt Lake City, UT
Bachelor of Science, Finance
May 2003
3.6/4.0 Major GPA
Salt Lake Community College
Salt Lake City, UT
Associate of Science, Business and Industry
December 2001
Graduated with Honors, 3.8/4.0 GPA
OTHER EXPERIENCE
Served as a volunteer missionary in Toronto, Ontario (Canada)
May 1996 to May 1998
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