Customer Service Representative

Christina Devlin

Cell: 408-***-****

Email: abigu8@r.postjobfree.com

OBJECTIVE: To obtain a position as a Customer Service Representative utilizing my

experience in medical device and semiconductor industries.

PROFESSIONAL EXPERIENCE:

ArthroCare Corporation, Sunnyvale, CA

2004-Present

Customer Service Representative

1 Provided superior customer service in a high volume call center.

2 Responsible for managing and entering 80+ orders in a timely, accurate and efficient manner

for Domestic and International customers.

3 Proven track record in Secret Shopper program with consistent ratings of 90% and higher.

4 Proven track record on getting bottom line results, strong organizational, multi-tasking,

leadership and time management skills

5 Respond and track customer service related inquiries via email, fax, and phone.

6 Focus on building strong relationships and effective lines of communication between internal

and external customers.

7 Interact with Finance / Accounting to coordinate shipment releases.

8 Check open orders and backlog reports daily to ensure timely processing of customer orders.

9 Make recommendations for improvements with process or procedures within the department.

10 Communicate effectively with customers, field reps and management.

11 Constantly strives to improve customer satisfaction.

12 Provide alerts to potential problems and concerns.

13 Ensure that all responsibilities within the scope of the job comply with the company quality

system.

14 Special projects as required.

Securitas (Seagate Technologies, Inc.), Scotts Valley, CA

2001 - 2004

Receptionist

15 Responsible for managing Reception and Lobby Areas in all buildings at the Seagate

Technologies, Inc. site in Scotts Valley.

16 Specific responsibilities include monitoring surveillance cameras throughout each building,

interacting with guests and verifying the validity of their visit, answer and operate a 10-line

phone line for both internal and external calls.

17 Responsible for securing lobby at the close of business.

18 Utilize various software programs such as: MS Word, Internet Explorer, and specific Seagate

Technology software such as: My Seagate, Global Directory, and PhoneBase in order to assist

guests and employees with various requests.

19 Secure and protect site, by surveillance, using CCTV Camera Monitor. Interact with public,

direct and escort employees, contractors, etc. Monitor and secure parking lot.

20 Act as a problem solver, keeping order among in/out-going traffic.

21 Acquainted with radio and telecommunication with OCC Transit Sheriff and Police

Department.

22 Responsible for training new officers at client site.

U-Haul/Auto Care, Orcutt, CA

1997 - 2000

Office Manager and Customer Service Representative

23 Interact with the public on a daily basis in person and via telecommunications.

24 Supervised and trained other employees.

25 Responsible for overseeing the daily operation of the store as well as assisting customers with

their needs.

26 Performed data entry of customer information into a computerized billing and tracking system.

27 Responsible for ensuring high customer satisfaction in person and via telecommunications.

Computer Skills:

QAD, SAP, AdTab, Cisco ACD Agent, Microsoft Office, Microsoft Outlook, Internet Explorer,

Dejaview

Education: GED

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