Customer Service Assistant

Location:

Posted:

October 29, 2010

Resume:

A nna Deacy

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

954 Roselawn Ave W. Roseville, Minnesota 55113 651-***-**** abigt1@r.postjobfree.com

Education

Argosy University, Eagan, Minnesota

Radiologic Technology, Expected Graduation: December, 2012

• Overall GPA: 3.00 / 4.00

Century Community and Technical College, White Bear Lake, Minnesota

Phlebotomist Technician, Trained Medication Aide, Certified Nursing Assistant

• Dates attended: 09/2008-05/2010

• Overall GPA: 3.00 / 4.00

The College of Saint Scholastica, Duluth, Minnesota

Nursing pre-requisites

• Dates attended: 09/2007-05/2008

• Overall GPA: 3.20 / 4.00

Saint Bernard’s High School, Saint Paul, Minnesota

• Dates attended: 09/2003-06/2007

• Overall GPA: 3.80/4.00

P revious work experience

Lyngblomsten Care Center, Saint Paul, Minnesota

Trained Medication Aide/Certified Nursing Assistant (November 2009 – present)

• Assist geriatric residents with activities of daily living i.e. eating, bathing, dressing, toileting, transferring.

• Pass medication including narcotics and treatments in a timely manner

• Obtain regular vital signs from residents and assess pain

• Obtain blood glucose readings from residents with Diabetes Mellitus and report findings to the nurse

• Administer Nebulizer treatments in a timely manner

• Regular upkeep/housekeeping of resident’s rooms and entire wing including washing dishes and routine disinfections

to prevent the spread of germs and infections.

Cerenity Care Center, West Saint Paul, Minnesota

Trained Medication Aide/Certified Nursing Assistant (November 2008– present)

• Assist geriatric residents with activities of daily living i.e. eating, bathing, dressing, toileting, transferring.

• Pass medication including treatments in a timely manner

• Administer Nebulizer treatments in a timely manner

• Maintain proper catheter care

• Obtain regular vital signs from residents and assess pain

• Frequently use Hoyer lifts, EZ stands, and transfer belts to assist residents in transferring.

Nanny, Roseville, Minnesota

Nanny (September 2004 – present)

• Take Care of 4 children ages 9, 7, 5, and 3 months.

• Drive kids to various lessons and activities

• Feed and bathe all children including putting them to bed.

• Help kids with homework and provide stimulating activities tied into what they’re learning in school.

Visiting Angels Home Health Care, Burnsville, Minnesota

Home Health Aide (May 2008 – October 2008)

• Assisted geriatric clients with activities of daily living i.e. eating, bathing, dressing, toileting.

• Drove clients to doctor’s appointments, meetings, church, etc.

• Assisted clients in cooking meals and housekeeping (laundry, sweeping, mopping, and general cleaning).

Prom Catering, Oakdale, Minnesota

Prep Chef (June 2007 – January 2009)

• Assisted head chefs with food setup including cutting fruit, vegetables, baking cookies, bread, etc.

• Made various fruit, vegetable, and dessert displays

• Organized food for various parties

• Helped plate and serve parties

• Helped inventory for daily orders placed

Summit School, Duluth, Minnesota

Teaching Assistant (September 2007 – May 2008)

• Ensured the care, supervision, and safety of children ranging in age from infants to five years

• Provided for stimulation and growth in language, social, and motor skills of children

• Implemented new lesson plans and various activities

Target Corporation, Roseville, Minnesota

Cashier, Sales Floor, Customer Service, Operator (September 2005 – October 2008)

• Started out cashiering occasionally being put in charge of the front lanes (ensuring everything went well, helping other

cashiers and guests with any problems)

• Worked at guest service assisting guests with returns, helping them set up baby/wedding registries

• Worked on the sales floor assisting customers and restocking shelves- also helped with signing and inventory

• Worked as the store operator directing calls and answering any questions guests may have had

Saint Bernard’s Diner (State Fair), Saint Paul, Minnesota

Cook/Supervisor (August 2005 – August 2009)

• Cleaned entire diner to prepare for the State Fair- made maintenance orders, set up the delivery of different services

throughout the fair (gas, electric, pop machines, etc.)

• Created the menu

• Was in charge of the ordering and inventory of the food used throughout the duration of the fair

• Cooked food

• Was responsible for and supervised 20+ volunteers and employees

• Took part in the income and ensured bills were paid

S kills and Certifications

• First Aid certified

• Trained in: The use of an Automated External Defibrillator, The use of an Epi-pen, and CPR (not yet certified).

• Phlebotomist Technician

• Trained Medication Aide

• Certified Nursing Assistant

• Have 10+ years of geriatric volunteer experience

• Have 4 months experience volunteering with special needs adults (The Guild Inc.)

• Have experience using the matrix paperless charting system

• Have 10+ years of experience using Microsoft Word, Excel, Powerpoint, and Adobe Reader

• Am very experienced in how to run/use a computer (troubleshooting, etc)

References

Heather Hawkins

• Mother of the children I nanny

• Located in Roseville, Minnesota

• 651-***-****

Nancy Adams

• Current Boss at Cerenity Care Center

• Located in Saint Paul, Minnesota

• 651-***-****

Mary VanCura

• Former manager

• Located in Saint Paul, Minnesota

• 651-***-****

Contact this candidate