Customer Service Representative

*** ***** ***** ****, *********, AL *****

Phone 256-***-**** . E-mail ********@*********.***

Lacie DeVillo

Objective

To obtain a challenging and rewarding position that

will allow me to utilize my various skills, knowledge,

and abilities to become beneficial to your

organization.

Employment

2009-2010 Victory Solutions, Inc.

Huntsville, AL

Executive Assistant/Company Property Manager

Serve as an Executive Assistant/Property Manager for a

subcontracting company for the United States

Government. Perform clerical duties to the company's

CEO, President, Vice President, CFO, and other staff

as requested.

Responsible for all administrative activities for

effective and successful office operation. Administer

and maintain company/staff calendars and schedules.

Prepare all spreadsheets and databases to ensure

office organization.

Maintain all incoming potential employee's resumes and

reviewing them to decide who is to be interviewed by

management. Responsible for all office organization

such as maintaining employee individual folders, and

records, and update them as needed.

Assist with the processing of accounts payable and

receivable.

Answered all incoming phone calls on multi-line phone

system and greet all incoming guests.

Responsible for all company events and fundraisers.

Also ensuring, that they operate efficiently and

effectively.

Maintained and upgraded office equipment and software

to provide enhanced effectiveness and proficiency.

Distribute and keep record of all company inventory

such as: IT equipment and office furniture.

Software proficiency: Microsoft Office Suite (Word,

Excel, Access (limited), and PowerPoint), Outlook, and

Calendar.

2006-2008 Hooter's of America, Inc.

Huntsville, AL

Customer Service Representative/Management

Training/Hostess/Waitress

Served in multiple positions dependent upon on the

needs of the restaurant.

As a customer service representative and hostess, I

was responsible for checking customers' identification

in order to ensure that they meet minimum age

requirements for alcoholic beverages, checking with

customers to ensure that they are enjoying their meals

and take action to correct any problems, explaining

how various menu items are prepared, describing

ingredients and, informing customers of daily

specials, preparing checks that itemize and total meal

costs and sales taxes, presenting menus to patrons and

answer questions about menu items, making

recommendations upon request.

While performing waitress duties I was responsible for

taking orders from patrons for food or beverages,

informing customers of daily specials, cleaning tables

or counters after patrons have finished dining.

Performed inventory and materials stocking service to

all areas with supplies such as coffee, food,

tableware, and linens. Garnishing and decorating

dishes in preparation for serving. Escorting customers

to their tables. Describing and recommending beverages

to customers.

In all roles I performed, I would ensure the

restaurant was clean, and presentable by removing

dishes and glasses from tables or counters, and taking

them to kitchen for cleaning, serving food and

beverages to patrons; preparing and serving specialty

dishes at tables as required and stocking service

areas with supplies, collecting payments from

customers, writing patrons' food orders on order

slips, memorizing orders, or entering orders into

computers for transmittal to kitchen staff.

Recommended and sold corporate merchandise to

customers. Performed public relations at outside

events.

2004-2006 Mow-Muscle

Tree Service, Inc. Mims, FL

Part-Time Office Administration

Served as administrative assistant performing clerical

duties to the company's president, project managers,

and other staff as requested.

Responsible for all administrative activities for

effective business operations, office organization,

and efficiency. Maintained and administered calendars

and job schedules for technician appointments with

clients. Effectively dealt with matters not requiring

the company president's immediate attention and

directed matters to the correct staff members.

Arranged travel accommodations (hotels,

transportation, and meals) for workers servicing areas

struck by natural disaster (hurricanes, tornados,

floods). Scheduled meetings and travel itineraries

for company's president and staff. Scheduled correct

number of workers to tasks to meet deadlines and cost

estimates.

Communicated and implemented the president's

instructions, policies, directions to field

supervisors and ensured directives were understood.

Maintained employee's individual folders and records.

Scheduled company tools and equipment for maintenance

and repair at facilities outside the company while

ensuring other tools and equipment were available for

job sites.

Assisted with the processing of accounts payable and

receivable; customer/client administration; general

ledger entries and maintenance; procurement of

business equipment and office supplies.

Ensuring outgoing correspondences (customer billing,

repeated requests for payments, insurance forms,

workman's compensation forms) were clear, concise, and

properly formatted.

Assisted company president in prioritizing multiple

tasks allowing for adjustments for unanticipated

demands and events.

Screened and directed incoming correspondences (mail,

email, phone calls, and visitors. Maintained and

upgraded office equipment and software to provide

enhanced effectiveness and proficiency.

Answered inquiries of new work and scheduled

estimator's appointments.

Software proficiency: Microsoft Office Suite (Word,

Excel, Access (limited), and PowerPoint), Outlook, and

Calendar.

Education

2006 - Present Calhoun Community College

Decatur, Alabama

Full Time Student

Business Administration

Math 100, Art Appreciation, Psychology, Sociology,

English 101, English 102, Biology, History I,

History II, CIS, Astronomy, Economics, Business

Law, American Literature I

Summary of qualifications

2004-2008

Administrative

I have over 5 years of successful administrative

experience ranging from general accounting to

office management. I am multi-task oriented with

outstanding organizational skills. These skills

enable me to maintain flexibility and adapt quickly

to changing circumstances and multiple demands. My

decision making capabilities have proven to be

beneficial to both my employer and team members.

All of my experience has been achieved while I was

a full-time student, either in High School or

College level. What I may lack in experience, I

make up for in learning tasks quickly and

enthusiastically. I intend to finish my studies in

the time I have allotted myself and have proven

that I can perform at high levels as a student and

a valued employee.

Software proficiency: Microsoft Office Suite (Word,

Excel, Project, Access, and PowerPoint), Outlook,

and Calendar

Contact this candidate