Manager Customer Service

Leslie Battle

***** ******** ** ** #****

Coon Rapids, Mn 55448

email:**********@*******.***

763-***-****

Objective: To obtain satisfying and rewarding employment in the work force.

Education:

B.A. in Education Major: English

Augsburg College-1996

Minneapolis, Minnesota

Professional Experience:

Imperial Parking/Hennepin County Medical Center Minneapolis, Minnesota

06/2008-Current

Penn Parking/Montgomery County Bethesda, Maryland Site Manager 01/2006-

05/2008

. Creates tickets for early customer entry to

parking facility

. Distributes daily work logs and reports to each

employee involving customer ticket status

. Controls gates for entry and exiting of parking

facility via PARCS System

. Creates, uploads, and distributes Value Cards for

customer use

. Interacts daily with customers and employees to

resolve the issues at hand to maintain good customer

service

. Programs access cards via Gatekeeper for

Montgomery County, Corporate customers and employees

. Verifies daily summary reports as it relates to

Value Cards, Promissory letters, and deposit logs

. Refers unpaid Promissory information to Montgomery

County Parking Operations for collection

. Responsible for verifying payroll for accuracy and

submission to Area Manager

. Makes deposits of parking revenue for the

Montgomery County parking garage

. Maintains overpayment fund and distributes to

customers as applicable

. Creates a weekly facilities report regarding all

operations of the parking facility

. Maintains gates and pay stations which includes

unblocking money jams, ticket malfunctions, and resets the

systems as needed

. Meets with Montgomery County representatives for

withdrawal and replenishing of money to pay stations at the

facility for verification and accuracy

. Training to be fill-in manager for Silver Spring

parking facilities to oversee operations

. Gathers and audits parking tickets for entry,

exit, and pay stations for accuracy

Penn Parking/Econopark Express Hanover, Maryland Asst Manager 05/05-01/06

. Time Management-creates and distributes weekly

schedule for drivers, dispatchers, and cashiers

. Balanced workload for the needs of the business as

applicable

. Assisted General Manager with processing personal.

sick, vacation approvals

. Brainstormed with other members of management

personnel to accommodate potential increase in customer

patronage during holiday seasons which resulted in a full

capacity

. Onsite Assistant Manager to handle customer and

employees issues to acquire a win-win situation

. Reviewed applications and hired accordingly when

needed

. Responsible for new-hire training, testing, and

orientation

. Arranged for shuttle repair to include

preventative maintenance and ongoing servicing of vehicles

. Programmed the various types of frequent parker

cards for Econopark customers

. Facilitated group meetings with employees to

include updates and/or changes in scheduling and operations

. Daily supervisory responsibilities which included

balancing transactions, and witnessing transitions to new

shift personnel

. Acted as management point of contact to resolve

customer complaints and billing discrepancies

. Accountable daily for a $1100 petty cash account

Jackson Hewitt Accountant-Newnan, Georgia 01/98-04/05

. Prepared electronic and paper individual and

business tax returns which included multi-state filings

. Referred completed Federal and State tax returns

to the appropriate Government Agency and Comptroller for

processing

. Analyzed and corrected errors on rejected returns

for resubmission

. Interfaced with IRS on discrepancies with tax

return information

. Completed and processed an average of 5-10 returns

per day

Andrew Corporation Project Engineers Asst -Newnan, Georgia 10/00-12/03

. Researched and proofread blueprints for state

certification

. Primary contact person for preliminary preparation

of blueprints for pre-construction of communication

infrastructure

. Distributed completed blueprints to the respective

entity and end users

. Prepared spreadsheets with all necessary

specifications for the customers to review for purchases

International Inc Office Manager Huntsville, Alabama 05/97-09/00

. Responsibilities included processing all accounts

payable/receivable transactions for the office

. Weekly preparation and distribution of payroll

checks

. Ordered and inventoried construction supplies for

the organization

. Maintained daily log on safety precautions and

adherence of employees

. Filing and bookkeeping functions as necessary

. Bidder for government contracts

. Hired and fired as applicable

. Met weekly with Corp of Engineers and government

contacts to discuss progression of project and renegotiated

when necessary

United Airline Customer Service Agent Chicago, Illinois 10/96-05/97

. Issued seat assignments and boarding passes to

passengers

. Reticketed and made accommodation for displaced

passengers

. Made additional accommodations for hotel. car

rental, and/or a different airline carrier if needed

. Handled customer complaints and concerns

. Serviced 300-500 customers per day using a

computerized terminal

. Interacted with flight crew to prepare flights for

arrival and departure according to schedule

Computer Skills:

Microsoft Office, Internet, and lotus Notes

References Available Upon Request

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