Human Resource Customer Service
Resume:
Sharon D. Osborne
**** ******** **** **. *****, AL 35117
******.*******@***.***
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HUMAN RESOURCES MANAGEMENT
I have solid experience in human resource management, encompassing
recruiting, benefits coordination, supervision, policy development /
enforcement, employment law, EEOC and Affirmative Action Programs.
Moreover,I contribute to bottom line objectives through efficiency.
ACCOMPLISHMENTS
Reduced turn over by 25% Implemented a Behavior Base
Interview Process
Reduced Worker's Compensation cost by 30% Developed an Award Base Safety
program
Increased Moral Created Employee Satisfaction Survey and
Employee Round Table
PROFESSIONAL EXPERIENCES
BARBER'S DAIRY Birmingham, AL 7/2007-9/2010
Human Resource Manager
Served as the Human Resource Strategic Business Partner and Change
Management Agent providing support and guidance to the business functions
to build people capability in support of Barber's business agenda. This
guidance is driven by business knowledge, analytical reasoning, analysis
and experience gained through professional exposure.
. Analyzing the people needs of the organization and ensuring that
strategies are in place to meet these needs
. Leading and facilitating the change and performance management,
employee training, and succession planning process within the market
. Lead change management initiatives
. Day-to-day oversight of labor relations within the market provides
oversight and direction of the performance management process within
the market
. Ensuring exceptional excellence of local and national people
initiatives
. Serving as a senior advisor on people issues through proactively
surfacing and addressing difficult issues and concerns
. Coordinates benefits services and other employer-employee programs
including insurance coverage, pension and 401(K) plans, vacation and
leave policies, service awards, recreation, etc.
. Investigates accidents and prepares reports for insurance carrier
. Assures company AA/EEO, safety labor relations and personnel policies
and practices comply with applicable provisions of Federal and State
laws, including maintenance of necessary files
. Counsel employees on personnel policies and personal problems, and
recommends corrective action
. Participates with management at personnel related hearings and
investigations
. Represents organization at personnel related hearings and
investigations
ARAMARK - University of Alabama, Tuscaloosa, AL 7/2005
-7/2007
Human Resource Manager
Provide all general support of Human Resource functions for a workforce of
350 employees. Identify best practices and organizational efficiencies, as
well as coach and train line managers to properly apply human resources
policies and procedures within the unit. Also, manage the process and
implementation of the following:
. Recruitment, staffing, and scheduling of employees
. Supervise Safety and Welfare
. Train and develop front line management employees
. Oversee Employee Relations, Investigations, Coaching and Counseling,
Retention and Incentive programs
. Mange FMLA, EEOC, and Worker's Compensation process
. Facilitate Benefits Programs including Open Enrollment
. Manage Unemployment Compensation program with a high volume of claim,
including hearings, and litigation on challenged decisions
U.S. STEEL - Fairfield, AL 3/2000 -
01/2005
Personnel Clerk
Operate in the Manufacturing arena as a Personnel Clerk in a union
environment. Contributing to the company's vision and lead the industry in
finding and assisting employees who manufactured high quality steel
. Coordinate Recruitment, Employment, and Benefits for 1,700 employees
. Apply Company's Policy for day-to-day activities
. Conduct and Coordinate employment interview, background screening, and
drug test
. Facilitate employee orientation
. Coordinate Unemployment Compensation replies and EEOC statistics
. Participate on Grievance Committee
CARRAWAY METHODIST MEDICAL CENTER - Birmingham, AL 4/1994-3/2000
Human Resource Coordinator
An innovative employee committed to employee recruitment and development,
benefit administration with emphasis on a customer service. Known for
thinking outside the box and conveying a unique talent to the Human
Resource Department.
. Recruit, interview, test, and orientate for various nursing and other
hospital staff
. Resolve employee payroll and benefit issues
. Analyze and edit weekly payroll
. Maintain relationship and answer question from all levels
. Assist in Policy Development
. Conduct Management Training Seminars
. Facilitate the FMLA and COBRA process
EDUCATION
Jacksonville State University, 1999
Masters of Public Administration - Business Concentration
University of Alabama - Birmingham, 1993
Bachelor of Art - History
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