Customer Service Software

Paul G. Meinke

*** *. ******** ******

Rockwood, TN 37854

865-***-**** (home)

865-***-**** (cell)

*******@*****.***

PROFESSIONAL SUMMARY

Over fifteen years experience in the computer field working with PC

hardware beginning with the IBM PC/XT and progressing to current day

hardware. Repair and installation of components, upgrades of hardware,

software and peripherals. Also included in my experience is many years of

customer service, support and experience as a Microsoft Windows LAN

Administrator to the Windows Server 2003 level. I am very mechanically

minded and enjoy the challenging aspects of repair work, building projects,

in other words, the Home Handyman. I do not accept defeat well and will

work on a project until completion.

EXPERIENCE

1/2009 - Present: Meinke's Workshop, 119 N. Kingston Avenue, Rockwood, TN

37854 - Self employed Home Handyman, minor household repairs, appliance

repairs, renovations and remodeling. Beginning a long-term project to

remodel, repair older motorhomes to resell. People still want to retire

and travel, but cannot afford the cost of a new vehicle.

4/2008 - 11/2008: Professional Automated Resources, Inc. (PAR-I), P.O. Box

30846, Knoxville, TN 37930 Maintain customers IT hardware and software to

insure maximum up time. Document systems and configuration. Provide a

high level of customer service.

12/2006 - 5/2007: Paradigm Solutions International, 3900 Industrial Park

Drive, Ste. 9, Altoona, PA 16602 Maintain in-house and customer

computers in a break/fix environment. Provides telephone / on-site support

to customers, independently troubleshooting technical problems by analyzing

the problems and applying acquired knowledge to resolve the problem

promptly and cost-effectively. Documented Customers computers, servers,

software, recommended changes and updates as needed to insure maximum "up"

time.

8/2005 - 5/2006: MountainTop Technologies, 647 Main Street, Ste. 310,

Johnstown, PA 15901

Installed, configured and maintained 25 node network, hardware, software in

a multi-platform environment including MAC, Windows XP and Windows 2003

servers. Configured backup and anti-virus software to safeguard computers

and data. Researched and recommended changes to improve system, network

configurations and implemented new technology. Provided ongoing support to

exercises, product demonstrations, hardware/software demonstrations and

assistance to the system users and designers. Attended trained in the

installation, maintenance of the VoIP system.

4/2005 - 7/2005 and 9/2002 - 5/2004: Sonix, Incorporated, 8700 Morrisette

Drive, Springfield, VA, 22152

Assembled Scanning Acoustic Microscope (SAM) systems, these devices

generate sounds waves through water to make defects in the item being

"scanned" appear visible on a computer monitor. Many have been purchased

and are used by microchip manufacturers for non-destructive testing.

Created documentation and suggest changes to make the manufacturing process

more efficient.

Paul G. Meinke

(continued)

5/2004 - 1/2005: Ramar Moving Systems, Incorporated, 28 Thomas Johnson

Drive, Frederick, MD 21702

Facilitated all aspects of the move for the customer for a United and

Mayflower moving company. Also maintained 30 computers, one server and all

connectivity in a systems administrator capacity.

9/1998 - 11/2000: National Institutes of Health, 9000 Rockville Pike,

Building 12a, Bethesda, MD 20817

Responsibilities included network administration of a 500 node local area

network of 15 server, 10 switches and desktops of 400 users. Windows NT

4.0 administration, WEB Server Administration, Exchange 5.5 Server

Administration and all aspects of desktop support. Migrated users from

Novell 4.0 to Windows NT client accounts and from Windows 95 to Windows NT

desktop operating systems.

5/1995 - 9/1998: Orkand Corporation, 7799 Leesburg Pike, Suite 700 North,

Falls Church, VA 22043

Performed hardware maintenance on PC's and Servers for network systems

installation in the Windows NT environment. Responsibilities included

support of 1600 user Client/Server networks. Assigned to rotating Help

Desk duties and assisted the end users with hardware and software problems.

Assisted in design and implementation of Web pages.

10/1989 - 5/1995: KOH Systems, Incorporated, 6011 Executive Boulevard,

Rockville, MD 20852

Completed service calls on all aspects of computer hardware, peripherals,

printer and fax machines. Assigned duties as Shop Supervisor, responsible

for assigning work to five full time employees and up to 20 temporary

employees. Reported on a weekly and monthly basis to summarize work

completed by the technicians.

EDUCATION

Cisco VoIP, Windows 2000 Hands-on, Implementing Windows NT Security,

Internetworking on Windows NT, Windows NT 4.0 Workstation, Windows 95 Hands-

on, Internetworking TCP/IP, IIS 4.0, dBase III+ Hands-on, Intermediate HTML

Programming, Systems Proficiency Facility (ISPF) Training, Various U.S.

Navy specialized electronic training schools.

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