Customer Service Human Resources
Resume:
Lisa Lynn Denlein
Catonsville, Maryland 21228
Career Objective
Part of a team that uses creative measures & out of the box thinking to develop a
culture that impacts employer/employee satisfaction, the entrepreneurial spirit,
superior customer service, resulting in growth & profit.
Career Goal
Human Resources Director position in fast growing niche industry that allows me to
utilize my skill & resources to develop & implement creative innovative recruitment,
retention & employee relations programs to heighten the company’s visibility as the
employer of choice.
Experience Highlights: Multi site/Multi State
Hands on Start up of Human Resources Department, policies & operation
•
Talent Acquisition multi level employees using Pro active Sourcing & Innovative
•
Methods
• Training/Coaching for recruitment, interview, selection, retention & exit process
• Initiate & Develop Employee Retention Programs
• Develop & Promote Employee Referral Program
• Job Descriptions & Wage/Salary Analysis
• Research, Develop and Roll out Benefits Programs & Handbook
• Develop & Deliver New Hire Employee Orientation
• Manage Performance Reviews
• Create employee bulletin boards, newsletters and perks
• HRIS & Payroll
• Networking Relationship Development
• Organizational Design and Succession Planning
Member of SHRM
Employment
Region Recruiters Recruitment/HR Consultant
Catonsville, Md 21228 7/2003 4/2010
Recruitment & Human Resources specializing in talent acquisition, retention,
employee relations, research, develop and implement of employee policies,
procedures, benefits, employee handbook and bonus structures for construction,
energy, engineering and other niche industries.
Trugreen Chemlawn Region Mid Atlantic Region Recruiting Manager
Columbia, Maryland 21044 10/1/00 6/13/03
Create, develop & manage hands on full cycle pro active diversified recruitment
retention for 13 branches in a multi state/multi site customer service driven
environment. Source, network, develop & maintain relationships & diversity
recruitment for Affirmative Action Program, Wage & Salary Analysis, training all
level mgrs. on recruitment, retention, hiring & exit interviews. Fueling the fire for
the Employee Referral Program, incentive, and regional newsletter.
HCR ManorCare Ruxton Director of Human Resources
Towson, MD 21204 9/99 5/00 Patricia Mays 410-***-****
All aspects of high volume recruitment, hiring, employee relations, retention and
terminations. Develop & implement of both created & corporate driven employee
relations programs, new hire orientation, performance mgmt., salary survey, job
analysis, facility newsletter, coordinate/teach Circle of Care, manage in services &
records, interpret/implement corporate policy & procedures.
Leisure Construction Company Human Resources Manager
Baltimore, Maryland 21227 12/88 9/99
Research, develop, & implement all policies, procedures and operations for start
up fast growing custom home builder/remodel company including space allocation.
Initial creation of HR from ground up including benefit packages, payroll, HRIS
systems, wage & salary administration including analysis, job classification,
employee evaluations, W/C, employee files, handle employee grievances &
unemployment. Write & develop job descriptions and employee handbook,
newsletter & plan company events. Responsible for all recruiting, interviews, hiring,
exit and organizational planning of every level employee in customer service
environment. Create & initiate retention strategies and incentive/bonus structures.
Fred London, Attorney at Law Investigator
Baltimore, Maryland 21202 8/89 3/93
Detailed extensive investigations, retrievals of viable information, researching,
locating missing clientele and documents. Strong ability to handle people from all
cultures & environments. Entreprenure handling own bookkeeping, taxes,
supervision & pay to subcontractor.
Personal
Own & manage 4 properties. Enjoy nature, green industry, & sports.
Contact this candidate