Customer Service Sales
Resume:
Sabrina V. Bradford-Ingram
Florence, SC 29506
abigmf@r.postjobfree.com
Objective:
To strive beyond employer expectations utilizing skills learned from previous
experiences while obtaining a greater knowledge of advancing methodologies into
different areas of professionalism.
Personal Summary:
• Wilson High School, Florence, SC (08/1993-06/1997)
o Diploma
• Benedict College, Columbia, SC (08/1997-05/1999)
o Business Administration (Completed 2 years undergraduate studies)
• Columbia Southern University, Orange Beach, AL (12/2008-Present)
o Business Administration concentrating in Marketing (Undergraduate)
• Possess qualities such as independent, well-organized, dependable, earnest and
resourceful
Resume Summary:
Strong writing and oral communication skills
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Possess the ability to work within a team atmosphere by fulfilling roles necessary
•
to accomplish overall goals
Possess the ability to independently solve problems that can be utilized with little
•
or no supervision (if needed)
Acquired 10 years of customer service experience in the fields of
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telecommunications, insurance, banking, and utilities
Acquired 5 years of sales and up selling experience
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Addition to 1 years of collections experience
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Employment
Stay Home Parent, Florence, SC (07/2010-Current)
• Organizing schedules
• Managing daily activities of a large household
• Motivating results of daily work and future educational requirements
• Maintaining a tranquil environment which includes numerous personalities
• Teaching methods of better preparation for upcoming tasks
• Multitasking by maintaining a study schedule, and balancing daily matters
Regions Bank, Pensacola, FL (05/2009-07/2010)
Relationship Banker(Telebanking)- Duties included:
• Managing a high volume of calls in an expeditiously competitive environment
• Demonstrating great communication skills to meet high performance standards
• Providing dependable representation for customers on inquiries, request or
complaints and mediated resolutions to matters requiring an immediate course of
action
• Analyzing sales opportunities and nurtured relationships with clients that
promoted an effective business objective towards additional services
• Accepting loan payments and requested banking services for customers
American Water, Pensacola, FL (04/2008-05/2009)
Customer Service Representative III- Duties included:
• Managing residential and commercial utility calls for customers inquiring about
status of accounts, account balances, and payment arrangements
• Investigating charitable accounts agencies claimed about payment inquiries and
arranged guaranteed account payments
• Adjusting customers’ claims on misread meters, leaks, etc. and processed
transfers with corrected notifications when applicable
• Analyzing account inquiries which lead to transfers or termination of services
upon request after proper verification
• Accessing fees for various services including water and sewage maintenance,
water and sewage taps, open new accounts, and issue work orders
• Upon the clients’ request, executing name changes, deposit relinquishments,
final balances, reexamine readings, print itemized accounts, etc.
Southeastern Performance Apparel, Dothan, AL (08/2007-12/2007)
Customer Service Representative- Duties included:
• Handling order inquiries
• Monitoring orders ensuring garments are delivered to appropriate locations
• Promptly consulting with clients about inquiries and requests
• Counseling clients on option packages based on needs for quality service
Vantage Sourcing, Dothan, AL (08/2005-01/2007)
Collections Specialist- Duties included:
• Notifying clients about their collection status for a national wireless company
• Serving as an arbitrator before forwarding accounts to an outside collection
agency.
Communicating with clients via telephone and mail to advise them of their
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account status.
• Evaluating account statuses and recommending to clients the best payment
options.
• Analyzing and adjusting accounts when applicable.
• Arranging suitable payments on accounts ensuring debts are payable
AFLAC, Douglasville, GA (10/2003-08/2005)
Sales Associate- Duties included:
Contacting small business owners to offer insurance products
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Attaining high sales standards in a competitive market
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Equipping employees with information about products that would enable each
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member to make clear and precise decisions on products that met client needs
Upholding professional client care to current policy holders
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Presenting sales options to clients based on demands
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MCI Worldcom, Greenville, SC (06/1999-07/2003)
Telephone Service Representative- Duties included:
• Regulating calls from MCI customers regarding new and existing accounts
• Scheduling payments and finalizing delinquent accounts.
• Briefing potential and existing clients about new products and services
• Conducting verification for new accounts that are pending
• Recommending sales opportunities.
• Analyzing and effectively meeting individual or business objectives of clients by
providing product and service options covering demands
Contact this candidate