Customer Service High School
Resume:
Vancas D. Williams
Moreno Valley, CA 92553
abiglc@r.postjobfree.com
Objectives: Continuing my Professional career while enhancing my skill set
Skills Summary: Basic hardware troubleshooting, Dell desktop workstations
repair, Mac book repair help desk experience and customer service skills,
workflow design and implementation
Operating Systems: OS X leopard, OS X Snow Leopard, Windows XP, Windows
Vista, Windows 7, Unbuntu
Software Applications: IBM Tivoli Service Request manager VM Ware, Anti-
Virus, and Service Packs, Microsoft office suite 2008
Professional Experience:
Cable Bahamas-Columbus Communications, Nassau, Bahamas
System Administrator (2009-2010)
Managed Assets remotely at various company locations. Maintained and
updated requests for work orders on servers and works stations as well as
billing requests. Created reports on usage, work orders, asset status and
work order completion rates, designed and implemented workflows in line
with standard operating procedures
Responded to user complaints and inquiries in a timely professional
fashion. Wrote a system user manual for all users whose request would be
routed through the system. Completed assigned tasks without supervision and
resolved technical issues using all resources available to me. Compiled
monthly reports on system usage, work order requests, status of operational
and non-operational assets and users inquiries
Acadia University, Wolfville, NS, Canada
Office of Advancement (alumni affairs)
Call Representative (2007)
Maintained communication with alumni and built rapport with various alumni
groups in various geographic locations. Collect information and update a
database of alumni information. Acquire donations in an effort to meet the
university's fund raising goals
Acadia University, Wolfville, NS, Canada
Department of Operations
Front Desk staff (2007)
Encode key cards and assist quest staying on the university premises for
conferences and academic camps
Cable Bahamas, Nassau, Bahamas
Intern (2006-2007)
Entered data on physical assets present on site, tagged and tracked all
physical assets. Provided hardware support to customer service
representatives, repaired Dell desktops, cloned disk images and managed
head end server racks
Education:
Acadia University, Wolfville, NS, Canada
Bachelors of Science, Biology (2005-2009) (incomplete)
Core Coursework included studies in Microbiology, Cell Biology,
Biodiversity of Plants, Algae and Animals, Ecology and General Chemistry.
Although the Degree is unfinished, further requirements will be met within
three years via distance and continuing education
Aquinas College, Nassau, Bahamas
College Prep, (1999-2009)
A basic course of study at the high school level was undertaken in
preparation for college level courses
A high school diploma was attained as well as five B.G.C.S.E certificates
at the ordinary level and six junior level certificates
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