Customer Service Technical Support
Resume:
LEO-ANTHONY OJINI
Kansas City, KS 66112
abigkb@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Highly accomplished professional with multi-faceted experience in cash
handling, computer technical support, customer service and operating
machines. Fully computer literate, including Windows, MS Office, and other
various software systems. Fluent in Italian and Spanish.
EDUCATION AND CERTIFICATIONS
KANSAS CITY KANSAS COMMUNITY COLLEGE
2007
Associate of Science- Currently Attending
Pharmacy Technician Certification 2006
URBAN UNIVERSITY, Rome Italy
1998
Diploma of Italian Literature
PROFESSIONAL WORK HISTORY
KVC Behavioral HealthCare, Kansas City, KS
May 2010-Present
Behavioral Health Technician
. Provide discipline in an appropriate manner which is consistent with
agency's policies and procedures
. Models positive behavior and effective problem solving techniques.
. Assist with structured group activities.
. Completes required documentation, forms and reports per agency's
policy and procedures.
. Documents relevant information on each client regarding their behavior
and interactions.
. Provides crisis intervention and initiates emergency response plan
when necessary.
Maxim Health Services, Overland Park, KS
Jan 2009-Feb 2010
Pharmacy Technician
. Received written prescription or refill requests and verified that
information was complete and accurate.
. Ordered, labeled, and counted stock of medications, chemicals, and
supplies, and entered inventory data into computer.
. Filled bottles with prescribed medications and typed and affixed
labels.
. Performed customer service duties such as answering telephones and
responding to questions or requests.
. Operated cash registers to accept payment from customers.
Vanguard Car Rental- KCI Airport, Kansas City, MO
June 2008-Oct 2008
Rental/ Return Agent
. Facilitate the rental process through verification and documentation
of all necessary driver information.
. Offer all customers assistance with directions, maps, local area
information and service information.
. Review rental parameters with all customers to ensure a complete
understanding of rates and service charges.
. Assist and coordinate customers to minimize any wait time and promote
efficient service.
. Perform other customer service related duties to meets the needs of
the customer.
Dish Network, Overland Park, KS
August 2007- May 2008
Satellite Installer
. Reviewed installation specifications, building permit, manufacturer's
instructions, and government ordinances to determine installation
site.
. Selected orients and installed communication equipment, according to
specifications, to meet customers' needs.
. Performed off air broadcast network signal strength test, per
guidelines.
. Tested installed system for conformance to specifications.
. Instructed customer in use of equipment and ensures that documentation
is effectively completed and submitted, as appropriate.
CVS Pharmacy, Kansas City, KS
March-August 2007
Pharmacy Technician Internship
. Received written prescription or refill requests and verified that
information was complete and accurate.
. Ordered, labeled, and counted stock of medications, chemicals, and
supplies, and entered inventory data into computer.
. Filled bottles with prescribed medications and typed and affixed labels.
. Performed customer service duties such as answering telephones and
responding to questions or requests.
. Operated cash registers to accept payment from customers.
OTHER WORK EXPERIENCE
VEGA ENGINEERING-SRL Treviso Italy 2004-
2006
Technical Support Representative
M.A.W, PM DESIGN ENGINEERING, SPA Treviso Italy
2003-2004
Technical Support Representative
METIS MARINE ENGINEERING, SPA Treviso Italy
2002-2003
Technical Support Representative
WORKNET SPEEDLINE WHEELS, SPA Padova Italy
2001-2002
Technical Support Representative
RISORSE, SPA, Padova Italy 2000-
2001
Machine Operator
BARTOLINI EXPRESS COURIERS, Padova Italy
1999-2000
Customer Service Representative
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