Joseph B. Granieri Jr., MBA, BS

**** ******* **** ****, # ****, Jacksonville, Florida 32225

Residence 904-***-**** Mobile 904-***-****

E-mail abigk8@r.postjobfree.com

Professional Summary

Recognized as a consummate professional, occupying senior management roles,

demonstrating sustained and continued performance over 30 years. A proven

leader; strives for success; seeks out challenges, and expects results.

Embraces any and all opportunities; demonstrating flexibility, versatility

and adaptability. A change agent that focuses on process as well as

performance with an innate ability to convey purpose and driven to succeed.

Desktop Technology Specialist II

Wireless Account Service Manager - Manage enterprise wireless and mobile

account services, maintaining sales, accounting, distribution and

warranty support for over 3,000 customers and clients.

. Managed Print Analyst - Perform extensive customer needs analysis and

site surveys, responsible for over 6,000 enterprise printers, maintaining

service and labor records, reconciling invoices and service contracts.

. Teleworker Support Coordinator - Supervised and coordinated all

logistical "In-State" and "Out-of-State" operations for teleworker

installation, retrieval, relocation and service repair for over 350

customers.

. Desktop Refresh Coordinator - Responsible for the return and issue of

"leased PC platforms" throughout the enterprise, accounting for over

2,000 machines in 7 different corporate locations.

Fire Control Senior Chief

. Naval Base Mayport Chief Master-at-Arms - Maintained good order and

discipline for the command; conducted preliminary investigations for

misdemeanor, and felonious activities. Managed restricted personnel and

monitored on base activities; assisted in arrival planning for

homecomings and departures.

. Command Career Counselor/Recruiter - Responsible for the retention of

service personnel, maintaining the highest average for retention on the

east coast.

. Senior Enlisted Advisor, USS Boone (FFG-28) - Assisted Commanding Officer

in maintaining good order and discipline, high morale, and served as

liaison for families of service members. Chaired Professional Development

Board, Discipline Review Board and Command Assessment Team.

. Weapons Control Officer, MK 92 Mod 6 and Mod 2 Fire Control Weapons

System - Managed advanced electronic technicians in the maintenance,

support and operation of weapons delivery systems. Responsible for

armament inventories, small arms and, missile tracking and analysis.

Provided technical support and operational instruction to regional

students in the safe and efficient operation of weapons control console

and tactical weapons training.

. Director, Navy Casualty and Funeral Honor Support Program, Naval District

Washington - Managed casualty notification and support for NDW; including

Northern Virginia, Maryland, W. Virginia, Delaware and Washington, DC.

Coordinated 334 Active Duty casualties, processed claims, provided

logistic support and traveled extensively, conducting training and

evaluations for over 200 tenant commands world-wide.

Education

University of Phoenix - Jacksonville, FL

December 2005

MBA, International Finance/Global Management/Business Technology

Excelsior College - Albany, NY

April 1999

BS, Business Management - Accounting/Finance

Employment

Modis, Inc. / Incepture, Inc. (BCBSFL), Jacksonville, FL

December 1999 - Present

Technology Specialist II (Contract Service Worker)

. Provide face-to-face frontline customer support for BCBSFL and its

subsidiaries.

. Perform extensive customer needs analysis and site surveys, meeting with

decision makers, understanding corporate goals and understanding the

requirements of the customer.

. Complete an account profile for each customer, identifying challenges

within the client's document workflow.

. Responsible for proposals, presentations, and product demonstrations.

. Evaluate product options and make a formal recommendation to management

(prepare proposal).

. Responsible for $3 million dollar annual budget for Print Support and

Accounts Payable.

. Six Sigma Distributed Print Management Team, saved $2.2 million in annual

expenses.

. Control labor costs by aligning customer needs to predefined, best-

practice workforce categories like overtime, absence, and schedule

effectiveness.

. Provide monthly reporting for the department and analysis of expenses.

. Recommend deployment methodology and present recommendations to

management for approval.

. Prepare trend analysis, identify root causes and design solutions.

. Prepare documentation, communicate schedule with customers, identify

software requirements, and install layered applications in addition to

COE platform software on computers.

United States Navy, Jacksonville, FL

March 1979 to March 1999

Senior Chief Petty Officer

. Managed 28 advanced electronics technicians and operators.

. As Senior Enlisted Advisor, maintained strong rapport with Commanding

Officer and responsible for the morale, educational support, career

interests, and over-all well-being of 250 sailors and their families.

. Assigned to Pre-Commissioning Unit for two newly built ships, providing

senior leadership role in construction, evaluation and testing of

complete weapons systems.

. Specifically selected as Project Lead for CNO Test Project, responsible

for qualifying new Combat System Suite to be retrofitted in Perry Class

Frigates, $6.5 billion.

. Supervised personnel responsible for maintaining technical and support

systems.

. Avid supporter of command initiatives and service related activities

- United Way Campaign Coordinator

- Navy Relief Command Coordinator

- Florida - Georgia Blood Alliance Representative

- Navy / Red Cross HIV/AIDS Instructor

. Physical Security Manager - Managed security assets, planned and

disseminated policy and guidance for the protection of physical assets

and personnel.

. Security Weapons and Engagement Team Leader - Responsible for

training, operation and deployment of self-defense teams, and the

Visit, Boarding, Search and Seizure Team.

. Visiting Instructor, Naval Hospital School of Medicine, Bethesda

. Chief of Naval Operations Test Project Coordinator

Technical Skills

Worked extensively with advanced electronics systems; fluent with

technical schematics and flow diagrams.

Proficient in Microsoft Office System, Microsoft Windows Operating

System and PeopleSoft.

Has Six Sigma project experience and knowledge of Project Management

Methodology (PMM).

Excellent organization and planning skills coupled with the ability to

apply analytical thinking in order to facilitate problem solving,

decision making and process improvements.

Experience in preparing cost analyses and reports related to technology

assessments.

Proficient with Crystal Reports, Peregrine Service Center, Microsoft SQL

Queries, Microsoft Visio and Access.

Contact this candidate