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Customer Service Management

Location:
Kernersville, NC, 27284
Posted:
October 30, 2010

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Resume:

Randal Harrison Anderson

abigin@r.postjobfree.com

**** ******* ***** - ************, ** 27284

(H) 336-***-**** (C) 336-***-****

Professional Profile:

Manager with thirteen years of progressive operational experience including

scheduling, capacity planning, material control and purchasing

responsibilities. Recognized for strategic and enthusiastic management

style resulting in high levels of team productivity. Exceptional record of

restructuring inefficient processes, designing new, more efficient systems

and improving the bottom line results. Consistently recognized for

excellent work ethic and dedication. Consistently drove business-critical

projects from concept through to implementation. Well organized with an

analytical, strategic perception of business. Outstanding interpersonal and

communication skills - both oral and written.

Key Areas of Expertise:

Operations Forecasting, Capacity Planning (Rough-Cut Analysis),

Procurement, Program Management, Sales-Operations Interface,

Sourcing Plan Development for S/T and L/T Requirements,

Performance Measurement Systems, Project Management, Lean

Principles, Supervision and Management

Finance Operational Budget Development, Product Costing for Quotes

Computers JD Edwards, DCD/Vantage, Pro Alpha, AS/400, Demand Solutions,

Microsoft Applications (Excel / Word / Access), Navision

Professional Experience:

Decolav, Greensboro, NC

A $20+ million domestic designer / importer of innovative bathroom products

and accessories

Demand and Inventory Planning Manager

05/2008 - 12/2009

Managed purchasing and scheduling requirements for internationally (China)

sourced products. Responsible for inventory management / control at east

coast distribution center. Key participant on Sales and Operations

planning team; supporting business development and forecast management.

Appointed to manage customer service call center and order entry

department. Supervised, trained and directed the activities of (1) senior

forecasting analyst, (2) customer service reps and (1) order entry clerk.

Key Accomplishments:

. Developed / implemented "core" KPI's (Safety Stock, Backorder and E&O

reporting)

. Developed "rollout" plan for new account; projected at $5.0M annual

volume

. Developed Cash Flow analysis to evaluate requirements for future

purchases

. Achieved 88% reduction in out-of-stock items

. Achieved 77% reduction in items below safety stock

. Lead year-end inventory; eliminated 1 day from existing process (33%

reduction)

. Appointed as ERP re-implementation project lead; focused on system

corrections / budget management

. Developed / implemented "new" processes to streamline planning /

logistics; reduced staff by 2 heads

Grass America (a division of Wuerth Group), Kernersville, NC

An $80+ million domestic manufacturer of modern furniture cabinetry

hardware

Director of Planning

09/2007 - 03/2008

Managed purchasing and scheduling requirements for internationally sourced

finished and sub-assembly products. Managed six-month rolling forecast

process for international suppliers. Managed raw material requirements and

production planning processes for all internal manufactured goods.

Responsible for the identification and implementation of production

planning process efficiencies. Managed the optimization and refinement of

newly implemented ERP and advanced planning systems. Supervised, trained

and directed the activities of (2) import buyers and (4) production

planners.

Key Accomplishments:

. Achieved total inventory reduction of 26.4% (~$4.2M) through enhanced

monitoring and order management

. Achieved customer order backlog reduction of 86.8%

. Achieved OTD of 96.8% verses JOP of 90.6%

. Successfully migrated planning functions from sister company with no

additional headcount

. Developed and implemented cross-training among staff including the

creation of process charts and work instructions

Kay Chemical Company (a division of Ecolab), Greensboro, NC

A $300+ million international manufacturer of chemical food safety products

and services

Advanced Planning Manager

12/2004 - 09/2007

Promoted to position to lead the management and introduction of materials

requirements for new product development and launch to market. Provided

management of material requirements for (3) production facilities. Managed

the financial evaluation of outsourcing opportunities. Managed inventory

controls including cycle count processes and annual physical inventories.

Managed the development of S/T and L/T production schedules and procurement

of materials to support projected levels. Retained Materials Planning

Supervisor responsibilities.

Key Accomplishments:

. Process owner for the Pot and Pandemic LSS project to develop

alternate formulas, leveraging $750k of annual savings

. Achieved OTD of 99.1% in 2006

. Achieved $650k of cost reductions on purchased materials

. Led JDE manufacturing system at sister-facility in Dallas, TX

. Managed the movement of bag production to Dallas facilities, resulting

in $150k annual savings

. Achieved 99% cycle count accuracy by SKU

. Successfully completed Sarbanes Oxley requirements for procurement and

inventory management. Performed management and audit roles

. Participated on ISO9001:2000 Implementation Team; successful

implementation in 2006

. Served as Incident Response Commander for Kay safety team

Materials Planning Supervisor

04/2003 - 12/2004

Promoted to position to provide management of planning / buying

responsibilities for (3) production facilities. Assisted Marketing and R&D

on new product development and rollout teams. Managed all product data

through JD Edwards. Supervised, trained and directed the activities of (2)

planner / buyers and (1) corporate planner. Retained Inventory Control

Supervisor responsibilities.

Key Accomplishments:

. Led utilization / development of planning tools to forecast long-range

requirements, meet medium-range expectations, and address short-term

issues for problem resolution

. Identified production / materials issues and current trends for

communication to Plant Management

. Coordinated with Marketing on SKU reduction effort; resulted in 10 %

reduction

. Supported Talent Development pipeline by developing (3) planner /

buyers with no previous experience, (2) promoted to other

opportunities within the organization

. Shining Star Winner (2003) for significant contributions; only awarded

to 5 associates per year

Inventory Control Supervisor

01/2001 - 04/2003

Provided management of inventory levels and accuracy to reduce lost

manufacturing time. Responsible for the development and improvement of the

cycle counting program. Coordinated physical inventories for raw materials

and distribution warehouses.

Key accomplishments:

. Implemented Control Groups to identify and improve warehouse processes

/ procedures

. Implemented Row Audits to measure inventory accuracy by location and

item number

. Enhanced Cycle Count Program to replace physical inventory of Finished

Goods

. Developed models used to project future inventory levels based on

manufacturing strategy

Senior Planner / Buyer

09/1998 - 01/2001

Scheduled production and purchased packaging components for all

manufacturing lines at GSO facility. Monitored and controlled inventory

levels for compliance with corporate guidelines and customer demands.

Performed inventory analysis for reporting and management purposes.

Monitored and tracked production performance to schedule.

Key accomplishments:

. Team Member for the implementation of the MPS module

Walker & Associates (CCS Division), Welcome, NC

A $25 million national telecom distributor and custom manufacturer of

turnkey integration solutions

Master Scheduler / Materials Manager

11/1995 - 09/1998

Provided management of production scheduling and establishment of ship-

dates for all orders. Interfaced with Manufacturing and Purchasing

departments to manage/schedule material requirements and facilitate OTD.

Developed periodic sales forecasts for use by manufacturing management.

Managed the purchasing, planning, order entry and warehouse/inventory

control staff.

Key accomplishments:

. Developed model for forecasting raw material requirements

. Managed the implementation of a new MRP system - DCD/Vantage

. Organized and conducted training sessions during and after the

implementation of DCD

. Acted as direct customer service contact for inside and outside

sales forces

Education / Professional Certification:

BS Accounting, University of North Carolina at Charlotte, Charlotte, NC

(July 1993)

APICS CPIM Certification (August 2001)

Affiliations:

APICS Member -

Director of Education for Fundamentals, Piedmont Triad Chapter (2001 -

2002)

VP of Membership, Piedmont Triad Chapter (2002 - 2003)

Instructed Fundamentals Classes (2002)

United Way Chair for Kay Chemical (2005 - 2006); nominated by Kay Operating

Council



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