Quality Manager

Carol L. Moore CMQ/OE

*** **** ********* ( Patoka, IL ( 859-***-**** (

***********@*******.***

RESULTS-PROVEN Quality System Manager

- CURRENTLY SPECIALIZING IN BEST QUALITY MANAGEMENT PRACTICES -

. Experienced Quality System Manager with a 20-year record of success in

the development, implementation and maintenance of Quality Management

Systems.

. Expert in systems/process improvements, cost-reduction strategies and

regulatory compliance. Known for innovative problem solving, complex

troubleshooting and skillful relationship-building with multinational

client executives and teams.

Key Skills and Knowledge Areas

Quality Program Development & Implementation ?Total Quality Management ?

SWOT? QFD Regulatory Compliance ? Client Relations ? Business

Development/Training/Problem Solving ISO 9001? Kaizen/Gemba/5S ? Lean

Manufacturing ? APQP ? Illinois Quality Awards Examiner/QMS Auditor ?

Quality Engineering Statistics

Professional Experience

QS Auditor June 2008-Present

MJB CONSULTANTS Richmond, Kentucky

Provides consulting services to help businesses develop implement and

maintain a manageable quality management system that are compliant to the

internationally recognized quality system standard, ISO 9001:2008 and the

Technical Specification, TS 16949.

. Plan and perform 3rd party audits as well as provide support following

the audits, reviewing, verifying and closing any findings.

QUALITY SYSTEM MANAGER Feb. 1999-June 2008

INFILTRATOR SYSTEMS, INC. Winchester, Kentucky

Recycler of Polyethylene/Polypropylene material for the injection and blow

mold manufacture of Septic and Storm water chambers to support the

Environmental Wastewater Industry.

Responsible for all aspects of day-to-day program coordination,

communication and execution of the overall ISI Quality System to include

SOP's and Documentation Systems, facilitation, trending and tracking of

quality metrics, customer complaints, process improvement programs and

Quality System training. Responsible for establishing strategic plans,

policies and procedures at all levels to ensure quality improvement efforts

will meet or exceed internal and external customers' needs and

expectations.

. Management Representative of the Quality System. Implemented, registered

and maintained a quality system which meets the requirements of the ISO

9001 International Standard. Responsible for Management Review meetings.

Trainer/Manager of Internal Audit Team. Perform monthly inventories.

Perform supplier audits. Manager of Document Control/Training/Records

administrator.

Carol L. Moore CMQ/OE ( Page Two

Experience

(Continued)

. Product Complaint Management - Responsible for initiation, follow-up and

verification of all corrective & preventive actions (external and

internal). Compile data and present reports of complaint and event

trending to staff and upper management.

. Develop and maintain Quality Plans for all new and existing products.

Maintain product drawings. Review and transfer quality characteristics to

Quality Plans.

. Company representative during regulatory audits. (CSTBat, IAPMO, ISO,

EPA). Responsible for compliance to Air Quality/Storm Water permits and

EPA inspections. Prepare applicable environmental reports (DEP7007CC

compliance certification for air emissions, SARA Tier II chemical

report), prepare and submit applications for air and storm-water permit

renewals. Maintain OSHA compliance for hazardous chemicals. Maintain

DMR's. Eliminated 75.00 hr. cost of outside consultant by utilizing in-

house knowledge.

. Continuous Improvement Team Facilitator. Facilitate implementation of

decision making and investigational tools such as affinity diagrams,

cause & effect, histograms, control charts, pareto charts. Provide data

analysis for in-process and final inspections (scrap, downtime, rejects,

holdwork) Supported Engineering Team with data analysis that reduced

monthly tooling costs by200k.

TQM Lead Auditor/ Training Coordinator Aug.1986-Feb. 1999

GRAHAM PACKAGING formerly Owens Illinois Vandalia, Illinois

Produce packaging for the pharmaceutical, healthcare, food and beverage,

household, chemical and personal care industries.

. Inspection and Test (experience with, Mitutoyo digital gauging,

spectrophotometer color analysis, height gage, optical and video

comparators, Magna-Mike gauging, top load compression/drop test, bar-code

scanning, photo-microscopy layer analysis, first/last piece, acceptance

sampling, NIQP). Maintain customer specifications. Review product

drawings for dimensional tolerances and audit against control plans.

. Played a key role in the development and implementation of the Quality

System based on compliance to ISO 9002. Organize and direct internal

audits and perform supplier audits. Report findings and monitor the

progress and effectiveness of corrective actions. Perform monthly

inventory.

. Instructor/Facilitator/Training Coordinator of the Plant Continuous

Improvement Program. Traveled to various plants and trained selected

teams in the problem solving process. Maintain an Interactive Learning

Training Program.

. Supervise TQM personnel for Document Control, Calibration, Corrective

Action, and QS Training. Passed national supervisory assessment program.

. Lead processes and audits to insure high levels of GMP, Hygiene, and

Sanitation.

. Submitted application to Lincoln Foundation of Business Excellence which

resulted in Owens-Brockway Recipient of Lincoln Award for Commitment to

Excellence.

. Selected to participate in the training program for the Lincoln Awards

Board of Examiners.

Carol L. Moore CMQ/OE ( Page Three

Education/Training

American Society for Quality

CMQ/OE 2010

Rockhurst University Continuing Education Center

Assertiveness Skills for Managers, 2006

American Society for Quality

Black Belt/Quality Engineering Statistics, 2003

Kentucky Chamber of Commerce

EPA Compliance, 2003

American Society for Quality

Quality Engineering, 2002

Perry Johnson Registrars

Lead Auditor of Quality Systems

Kentucky Chamber of Commerce

Environmental Permitting

Southern Illinois Manufacturing Ext. Center Carbondale, Illinois

ISO 9000 Management

Kaskaskia College, Centralia, Illinois

Intro to Business 103

Wayne Technical School

Dental Assistant Diploma

Patoka High School

Diploma

Additional Training

Getting Individual Teams & Dept's Working Together.

High Involvement Leadership- Delegating

Clubs/Organizations

Senior Member American Society for Quality

NAFE (National Association for Female Executives)

Who's Who Among Executive & Professional Women Manchester Honors Edition

COMPUTER SKILLS

Have computer skills needed to perform administrative and data management

elements. This includes word processing, spreadsheet use, presentation

preparation, database use, SPC software etc. Microsoft Applications

(Access, Excel, Publisher, PowerPoint, SharePoint, Word, Visio) Data

Analysis- MINITAB, Adobe Professional, JD Edwards.

Contact this candidate