Quality Assurance Information Technology

CHARLES EDWARDS

*** ***** **** ***** **** #**** ( Rincon, GA 31326 ( 912-***-**** (

***********@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated information technology professional with proven network

administration, system analysis, and security analysis experience. Team

player, attentive listener, and persuasive communicator, focused on

maximizing productivity. Strong relationship builder, adept at partnering

with clients, staff, and administration. Detail-oriented with acute system

building, configuration, troubleshooting, and integration skills.

Proficient disaster recovery plan development abilities. Exceptional

knowledge of infrastructure upgrading and service enhancement.

RELEVANT COURSEWORK

Network Administration Intrusion Detection and Incidence Response

Project Management

Networking with TCP/IP Systems Analysis and Design Information

System Security

Networking Concepts Digital and Computer Forensics Technology

Infrastructure

EDUCATION

Master of Science in Information Technology, Business Intelligence

Concentration

Kaplan University, Online Course Study (Expected 2012)

Bachelor of Science in Information Technology, Information Security and

Forensics Concentration

Kaplan University, Fort Lauderdale, FL and Online Course Study (2010)

Alpha Beta Kappa, Iota Sigma Tau, and Golden Key International Honor

Societies

Cum Laude Graduate

3.7 GPA

Associate of Arts in General Studies

Central Texas College, Killeen, TX (2005)

3.6 GPA

TECHNICAL EXPERIENCE

Homeshop Computers, Savannah, GA (2008 - Present)

Computer Support Technician

Oversee complete computer builds and maintenance. Administer virus

removal, software and hardware installation, and wireless network

router configuration. Troubleshoot and resolve system performance

issues. Develop client software and hardware recommendations.

Selected Achievements

. Earned the PC Technician of the Year Award for increasing

company revenue.

. Recognized by senior management for successfully building and

retaining the client base.

ADDITIONAL PROFESSIONAL EXPERIENCE

Tronox, Savannah, GA (2007 - 2009)

Chemical and Incinerator Operator

Managed computer-based chemical processes. Directed laboratory

analyses. Defined strategies to maximize production plant-wide.

Ensured safety and maintenance standard compliance.

CHARLES EDWARDS

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Georgia Pacific, Rincon, GA (2005 - 2007)

Quality Assurance Technician 2

Assessed product quality. Established quality control procedures and

standards. Administered equipment calibration. Performed

measurement control testing, data analysis, and documentation.

International Paper, Savannah, GA (2004 - 2005)

Shipping and Receiving Operator

Coordinated warehouse shipping operations. Oversaw receiving

processing. Managed and updated database systems.

MILITARY SERVICE

United Stated Army (1995 - 2004)

Water Treatment Non-Commissioned Officer in Charge

Directed a team of 32 Water Treatment Specialists. Delivered field

artillery support. Coordinated training operations. Managed

personnel documentation.

NOTABLE STUDENT PROJECTS

Incident Response Team Simulation

Developed corporate security recommendations. Established disaster

recovery plan procedures. Created training presentation materials and

reporting.

Corporate Website Design

Designed web materials to maximize company visibility. Implemented

strategies to generate revenue and expand the client base.

TECHNICAL SUMMARY

Microsoft Office XP, 2000, and 97

Microsoft Word, Excel, PowerPoint and Access

Microsoft FrontPage, Project, Visio, SiteServer, Outlook, and Outlook

Express

Adobe Photoshop and Illustrator

Intuit QuickBooks, QuickBooks Pro, TurboTax, and Quicken

Windows XP, NT, ME, 2000, Vista, and 7 Operating Systems

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