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Customer Service Manager

Location:
Ocean Springs, MS, 39564
Posted:
October 30, 2010

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Resume:

CHAD J. MISKO

**** ***** *** ******

Ocean Springs, MS 39564

(228) 875 - 0999

(228) 249 - 1802

abigeo@r.postjobfree.com

____________________________________________________________________________

__

EDUCATION: University Of Southern Mississippi

Business Administration (Management), BSBA, 3.04

Long Beach, MS 09/97 - 08/99

. Legal Environment of Business

. Management Information Systems (MIS)

. Microcomputers

. Business Ethics

. Principles of Marketing

. Organizational Communication

. Money and Public Policy

Member of the Dean's List

Mississippi Gulf Coast Community College

Business Administration, Associate of Arts, 3.5

Gautier, MS 01/96 - 05/97

. Business preparation courses

. Public speaking

. Business computer courses

Member of the Dean's List

EXPERIENCE: Store Manager, July 2001 - September 2010

Sprint 1689, Biloxi, MS 39531

. Manage a staff of 10-14

. Responsible for maintaining inventory

. Meet and exceed quota and revenue targets

. Drive team and individual performance

. Train and implement selling techniques

. Maintain customer retention

. Manage cash levels in the store

. Manage reports and compliance levels

. Travel between stores to help improve sales' techniques

. Assisted in opening and closing of several different

locations

. Exceed customer satisfaction at all levels consistently

. Monitor and exceed exchange rates consistently

. Received multiple awards and recognition for sales

attainment

. Received multiple awards and recognition for customer

satisfaction

. Coaching and corrective action

. Hiring and Termination of employees

Management Assistant, May 2000 to July 2001

Enterprise Rent A Car, D'Iberville, MS.

. Exceed in quotas and sales targets

. Provide excellent customer service

. Monthly review and accounts receivable

. Trained new employees

Store Manager, August 1997 - May 2000

Home Accents Inc., Ocean Springs, MS

. Inventory and order merchandise

. Budget Hours

. Store Advertising

. Ensure customer relations

. Manage a staff of 15 associates

Restaurant Attendant, August 1992 - August

1997

McElroy's Harbor House, Biloxi, MS

. Maintain the restaurant floor

ACTIVITIES: . Member of the Slavonian Benevolent Association,

. Member of University of Southern Mississippi Alumni Association

. Member of Phi Theta Kappa (Honor Society) 1996 - 1997

. Director of Carl Legett Fishing Tournament

REFERENCES

. John Landry Owner Planet Fitness (228) 257-

9051

. Mickey McElroy Restaurant Owner (228) 396-

0626

. Jessica Crosby Wetlands Solutions (228) 547-

1066



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