Customer Service Project Manager
Resume:
ANITA J. FRANK
ST. PETERS, MISSOURI
****************@*****.***
OBJECTIVE:
Seeking a challenging position as a Customer Service/Communications
professional that will enable me to utilize my valuable experience in a
team environment with a potential for advancement opportunities.
QUALIFICATIONS:
Enthusiastic individual, experienced in supervision and customer support.
Effective communicator, diplomatic and success-oriented. Capable of making
a significant contribution to a progressive organization in the following
areas: Demonstrated ability to be a role model in all phases of customer
service; requires minimal supervision; Strong organizational skills;
Results oriented; Problem solving capabilities; Time Management and ability
to multi task in a fast paced environment.
ACHIEVEMENTS:
St. Charles Chamber of Commerce "Rose Award" nomination for outstanding
customer service while at Bridgeway Behavioral Health.
AT&T Gold Club Award for Regional Recognition as a Global Support Manager.
(AT&T's top company award.)
Circle of Excellence award for outstanding team effort. Commended by a
client firm for maintaining close communications with their managers,
educating them on each phase of implementation of their telecom services
installation.
EXPERIENCE:
Outpatient Office Coordinator:
Bridgeway Behavioral Health - 7/2008 to 10/22/10
Responsible for managing an Outpatient office for a substance abuse
treatment program. which included maintaining over 300 client data base,
handling heavy volume of incoming calls, keeping accurate billing records,
Attendance Rosters and other related data bases. Worked closely with
Counselors and clients from intake to discharge to ensure all needs were
met in a professional, compassionate manner. (RIF due to state- wide budget
cuts).
Executive Office Coordinator
Bridgeway Behavioral Health - 4/6-7/08
Responsible for processing correspondence, office moves, vendor liaisons,
coordinating Board Meetings, making travel arrangements and day-day
activities as required.
The Following were Temporary Assignments through Office Team:
. Executive Office Coordinator
Bridgeway Behavioral Health - 2/06-4/4/06
(position resulted in permanent placement (reference above position)
. Project Coordinator/Customer Service Specialist
Marketing Company - 12/05 to 2/06
Employee Holiday Gift Program. Responsibilities included the
management for order and delivery of products and tracking of all
shipments to ensure timely delivery.
. National Account Customer Service Representative
Western ExtraLite - 7/05 to 10/05
Assigned to National Account Division of major Lighting fixture
company. Project managed from order to delivery services for
multiple locations.
. International Customer Service Representative
Emerson Electric - 2/05 to 7/05
Job responsibilities; project managing the ordering containers for
international shipping as well as air shipments of
electronic components. Engaged in conference calls and weekly
meetings to update the customers on delivery timeframes.
Field Services Manager
AT&T GLOBAL SERVICES - 10/99 to 7/02
Responsibilities of project managing the implementation of worldwide
telecommunications services and account maintenance. Worked closely with
Sales Management to lend continuity and promote a team effort approach in
the support of large fortune 1000 accounts. Responsible for order entry,
reconciling billing errors with the customer and working internally with
the various organizations within AT&T to obtain complete resolution of
customer issues. Performed escalations effectively to minimize delays in
delivery of services.
Project/Technical Sales Support Consultant.
Teleport Communications Group - 7/96-10/99
Assigned on-site to project manage the joint venture of over 300 TCG
provided DS1 level connections to their cellular sites in the MO IL through
all facets of orders to installation. Also assigned to other key fortune
500 Accounts: Barnes Hospital; Scott Air Force base
Project Manager/Customer Service
SPRINT ST. LOUIS, MO - 7/94-7/96
Managed implementation of Frame Relay circuits nationwide; the largest of
its kind in the history of the company. Served as a single point of contact
of escalation, identifying critical paths and interfacing with key members
of the account team at regular status meetings.
EDUCATION:
Various College classes including Psychology, Sociology, American
Civilization and Principles of Management and Supervision, English
Composition, Microsoft Word and Excel programs.
COMPAMY PROVIDED TRAINING: Time Management, Project Management, Seven
Habits of Highly Effective People, Conflict in Management, Team Building.
and various technical training classes related to the field of
telecommunications. Sexual Harassment training, Ethics training and HIPPA
laws and regulations.
TECHNICAL SKILLS:
Microsoft programs: Word, Excel, Office, Outlook and Publisher
References provided upon request.
Contact this candidate