Customer Service Administrative Assistant
Resume:
Joetta Story Home: 507-***-**** Cell: 507-***-****
**** **** ** ** ********@*****.***
Oronoco, MN 55960 http://joettastory.efolioworld.com
EDUCATION
Business Administrative Assistant Diploma, Minnesota School of Business, Rochester, MN, 2010
Relevant Classes:
• Microsoft Office 2007 for Professional Staff • Electronic Presentations for Business Professionals
• Keyboarding and Document Formatting • Communication Skills for Executive Assistants
• Professional Office Procedures • Accounting Principles
EXPERIENCE AND SKILLS
• Office Management • Records Management • Database
• Spreadsheet/Reports • Event Management • Executive
Support
• Customer Service • Front Desk Reception • Ten Key
• Multi-Line Phones • Fax/Copier/Scanner
TECHNICAL/OFFICE SKILLS
• PC Literacy includes standard Microsoft Office Professional 2007, including Word, Excel, Outlook,
PowerPoint and Access.
• Willing and able to learn any new software.
• Type 50 wpm.
WORK HISTORY
DS Manufacturing • Pine Island, MN • 1998 - 2010
Clerical (2007-2010)
Machine Operator (1998-2010)
• Used the AS400/Mapics System to receive outside materials and issue materials.
• Scheduled truck pickups and delivery of product per customer orders.
• Implemented a program to organize MSDS documents by making them searchable via computer.
• Organized and filed pertinent documents and copied blueprints for engineers.
• Maintained superior communication and professionalism between departments.
• Utilized calipers, micrometers, rulers, tape measures to perform quality control.
• Analyzed and read blueprints to construct parts to engineer’s specifications.
• Headed up the scanning of blueprints and input them into computer to streamline the engineers’ time.
Gary Kline Roofing • Rochester, MN • 2008
Customer Service Representative
• Provided direct customer service at an in person showroom.
• Organized and filed all necessary paperwork.
• Answered and directed multi-line phones and scheduled bids.
• Communicated scheduled estimates and customer needs to staff members.
Super 8 Motel • Zumbrota, MN • 1993 - 1998
Front Desk Clerk
• Provided excellent customer service both in person and via telephone to all clients.
• Scheduled customer visits and provided any information requested.
• Performed light bookkeeping and clerical duties as well as operated a multi-line phone system.
• Marketed by highlighting hotel and amenities and benefits of locale as well as up selling.
References
Deborah A. White
Human Resources
277 Second Avenue SE
Mazeppa, MN 55956
507-***-**** Home Phone
Known: 11 years
Deb Rupp
Controller
DS Manufacturing
67 Fifth Street NE
Pine Island, MN 55963
507-***-****, Ext 139 Work
Known: 11 years
Julie Kline
Office Manager
Gary Kline Roofing
3021 43rd Street Northwest
Rochester, MN 55901
Known: 20 years
Mellissa Lorentzen
Health Information Management Services
1242 3 Ave. NW
Byron, MN 55920
Known: 20 years
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