abige1@r.postjobfree.com **** Bilbrey Lane, Anderson, IN 765-***-****

Amber Wylie-Quick

Objective

A challenging position, where my experience, education and accomplishments will contribute to the success of your organization.

Professional Experience

Roche Diagnostics Corporation

Documentation Specialist November 2009 to Present

Indianapolis, Indiana

• SAP SME (Subject Matter Expert) Plant Maintenance -Facilities Engineering

• Developed and executed reporting functions within SAP and then analyzed reports to provide information to impacted area

management

• Developed and implemented controlled procedures for department to ensure that tasks performed by team members were

performed in predictable and repeatable way

• Created Corrective Maintenance work orders to ensure equipment, systems or facilities remain in their qualified state and

fit for intended and continued use.

• Developed and Trained Facilities Engineering department on SAP procedures and reports

• Documented all work orders in SAP

• Created presentations using Microsoft Excel and PowerPoint for high level organizational meetings

• Created and scheduled Preventative Maintenance for all Facilities Engineering equipment

• Managed documentation of work orders for Critical equipment for internal and FDA audits

• Closed out Corrective and Preventative maintenance work orders on all Facilities Engineering equipment

Adecco Group

Administrator September 2009 – November 2009

Indianapolis, Indiana

• Set clients up for skills testing relating to position applied for

• Enter new employees in Customer Master database to generate new employee #

• Update confidential employee information in Customer Master Database

• Maintain employee records by adding necessary documentation in files

• Prepare documents for audits as needed in timely manner

• Act as back up Recruiter as needed

T-Mobile USA Regional Business Office

Administrative Assistant October 2008 – January 2009

Charlotte, North Carolina

• Act as first point of contact to vendors and clients

• Maintained calendars for multiple Managers via Microsoft Outlook

• Sorted and distributed mail

• Signed for and distributed package deliveries

• Coordinated company parties and catering for 75 employees

• Answered multi-line phone

The Master’s Construction Company

Administrative Assistant April 2008 to October 2008

Indian Land, South Carolina

• Obtained permits for clients by compiling all necessary information and submitting to Duke Energy

• Posted all incoming cash or checks via QuickBooks accounting

• Accounts Payables via QuickBooks accounting to Vendors and monthly bills

• Documented employee hours and processed payroll

• Created customer invoicing for services rendered

• Answered & routed all incoming calls

Professional Experience (continued)

Regional Administrative Circle K Stores, Inc.

April 2006 to July 2007

Coordinator Charlotte, North Carolina

• Supported Memphis, TN & Charleston, SC. Directors of Operations, Market Managers.

• Worked as part of Human Resources team on special projects

• Performed background checks, credit reports on potential employees

• Worked with Accounts Payable to reconcile out of state vendor accounts

• Made travel arrangements for Human Resource Team and Directors

• Organized and planned meetings for Directors and Managers in

• Handled all customer inquiries and complaints from customer service hotline from 85 stores across the Southeast

• Ordered office supplies for Support Center

Roche Diagnostics Corporation

Publications Coordinator July 2000 to February 2006

Indianapolis, Indiana

• Sourced and supervised Publications Administrators

• Coordinated bulk mailings of customer communications generated by Technical Publications and other departments to

customers and employees

• Extracted mailing lists from SAP, imported into Excel and removed duplicates which was then exported to an envelope

addressing machine

• Ordered literature for mailings and customers

• Operated and maintained envelope addressing machine

• Negotiated copying of customer communications with copy vendors

• Updated Technical Publications database with mailing information

Roche Diagnostics Corporation

Publications Administrator January 2000 to July 2000

Indianapolis, Indiana

• Process return mail from customer communication mailings

• Receive incoming Technical Publications phone and email requests from customers and field personnel.

• Maintain customer communication files, stock levels and request reprinting of documents

Education

Ivy Tech Community College Anderson, Indiana 2009 - present

Computer Information Systems – Database Management

Anderson University Anderson, Indiana 2004 - 2006

Business Administration, Bachelor of Arts

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Complaint Handling, 2005 Good Record Keeping Practices, 2005

• •

Corrective Action Preventative Action (CAPA), 2005 Audit Importance, 2005

• •

Quality Systems and Regulatory Compliance, 2005 Enhance the Customer Experience, 2006

• •

Good Promotional Practices, 2005 Oracle training, 2006

• •

Computer Systems Validation QuickBooks Certified User, 2008

Skills

• Advanced skill for Microsoft Professional Suite: Word, Excel, PowerPoint, Outlook, Access

• QuickBooks

• SAP

• E-DOC Compliance

• Acrobat 5.0

• ORACLE

Honors and Achievements

• Roche Diagnostics Certificate of Excellence

• Roche Diagnostics Prism Award

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