Customer Service Injection Molding

Dean Coveart

**** ***** ** *******, ** *****

Phone: 616-***-****

*******@***.***

OBJECTIVE:

The opportunity to join your company and team to help achieve the goals and

objectives of the organization with my years of experience and abilities.

MAJOR ACCOMPLISHMENTS:

Implemented a computerized maintenance system (CHIEF) at

multiple locations that tracked preventive maintenance,

Asset tracking repairs, and reordering of parts.

Maintained a 100% ship percentage for sequencing door panels

in a JIT environment for 1.5

years.

Implemented $200K in CIP (continuous improvement process)

ideas.

Helped in the launch process with a new customer

(Electrolux) in the scheduling/Customer service role for 150

injection molding tools and shipping 6 semis a day of

product that was sequenced by the time the product was being

built by Electrolux.

Accomplished team member with a proven background in

scheduling, planning, Customer Service, manufacturing,

purchasing/supply chain, and launch. Results driven, high

expectations, communication, teamwork and trust.

EXPERIENCE:

June 2000

to

January 2009

Royal Technologies Hudsonville, MI

Customer Service for Haworth, Electrolux, Herman Miller, Gentex, Dura.

Maintained communication with the customer, processing orders via fax,

email, EDI, and web sites to achieve 100 % on time delivery ($30+m in

sales).

Capacity Manager for 175 injection molding machines and 4000 tools.

Responsible for placing new work, move existing work, and maintain an 85 %

load per press.

Planner/Scheduler for Herman Miller, Gentex, Dura, plus 30 other smaller

Customers. Planned/scheduled 3000 part numbers by insuring proper demand

was driven in MRP which would drive raw material requirements, capacity

planning, and people needs in our manufacturing areas (molding, foam,

assembly). Coordinated tool build EC changes with Manufacturing,

Engineering and Purchasing. Review/monitored all slow moving items for

obsolescence/disposition.

Worked with cross functional teams (sales, engineering, manufacturing, IT),

in accomplishing tasks.

Excellent organizational, problem solving and written/verbal communication

skills, and teamwork were a must.

CIP (continuous improvement process) participation on team.

Symix, Syteline, Word, Excel, Access, EDI, PowerPoint experienced.

February 1984

to

June 2000

EDUCATION:

Prince/JCI Holland, MI

Shipping/Receiving supervisor

Fleet coordinator

Planner/scheduler for 21 injection molding machines (300 tools).

Inventory control analyst responsible for $8m in inventory. Coordinated 6

month audits with

Ernst and Young.

BOM coordinator responsible for keeping/maintaining the integrity of all

BOM's.

Master planner/Customer service for Ford door panels that were shipped 4

times a day in the sequence that was being built at Ford.

Implemented a computerized maintenance system (CHIEF).

AOE trainer (area of expertise) responsible for conducting classes for the

production team on how MRP works, scrap process, checkbook mentality.

Attended numerous training classes, Frontline leadership, Nancy Skinner

seminars, Word, Excel, Copics, ISO, LEAN mfg.

Muskegon Community College Muskegon, MI

General Business

Davenport Holland, MI

General Business

REFERENCES:

References available upon request.

Contact this candidate