Customer Service Manager

*** * *** *, ********, IN ***** • 260-***-**** • ********@*****.***

Lara M. Vice

Summary

Accomplished office manager with experience to include accounting, administrative, and

customer service in a wide variety of business sectors and operations.

Professional Accomplishments

Assistant to Controller and back-up to Director of Sales

Central point of contact for all internal and external customer issues

Accounts Receivable manager, performed collection duties as necessary, saved

company thousands of dollars by challenging unauthorized deductions

Supported Human Resource operations, updated and managed over 50 personnel

records, and processed expense reports

Completed weekly and bi-weekly payroll

Processed orders, invoices, and bills of lading each day

Coordinated production planning for accurate fulfillment of product orders

Increased staff morale levels by planning departmental and company events

Prepared records, entries, reports, notices, and data for departments

Increased departmental efficiency by improving procedures and general

organization of programs

Active part of monthly and end of year inventory reconciliation

Compiled and distributed reports for accurate inventory and profitability

tracking

Professional Skills

Microsoft Excel Accounts Receivable Complaint Handling/Resolution

Microsoft Word Front-End Supervision

ACCPAC

ADP

Cost-Reduction Strategies

PayChoice Inventory Customer Service Management

Order Fulfillment

Employment History

Office Manager

2007 – 2009 Deutsch Kase Haus, Middlebury, IN

Lead Teller / CSR

2006 – 2007 Wells Fargo Bank, Angola, IN

Teller / CSR

2003 - 2006 Farmers State Bank, Stroh, IN

Education

2002 Thomas Nelson, Hampton, VA

Associate of Business

Administration

Graduated Summa Cum Laude

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