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Customer Service Quality Assurance

Location:
Fort Wayne, IN, 46835
Posted:
October 30, 2010

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Resume:

Daniel Finnefrock Home 260-***-****

**** ******* ***** abigce@r.postjobfree.com

Fort Wayne, IN 46835

STATEMENT

My approach to success: structure, consistency, fair firmness, and high

expectations. These characteristics are exceptionally effective in

developing an organization. By providing a good example of leadership,

individual accountability, and maintaining standards, we achieve both

personal and company goals, bringing out the best results.

EXPERIENCE

Aerotech, Fort Wayne, IN, 07/19/2010 thru Present - General Motors Fort

Wayne Assembly

Contract Supervisor: 07/19/2010 thru Present

Supervise 25 production employees and 4 team leaders on the door line in

the trim department on 3rd shift. Responsible for vacation request and

timekeeping. Assure safety and production levels are maintained at all

times.

Rea Magnet Wire Company, Inc., Fort Wayne, IN, 3/28/1996 thru Plant Closure

08/28/2009

Positions:

Manufacturing Superintendent: 3/2009 - 8/2009

January of 2009 Rea announced the sale and closing of its Pontiac Street

facilities, product lines and equipment to Elektrisloa, a Massachusetts

based company. During the transition of equipment and processes to the new

owners I worked closely with the Operations Manager and Vice President of

Magnet Wire to ensure quality and production was maintained.

> Direct reports of five Swing Shift Supervisors and three Process

Engineers

> Oversee transfer of Equipment and Inventory both raw and finished

Department Manager: 6/2005 - 3/2009

Direct manage and coordinates the overall department for Specialty

Insulated and Superconductor product families as well as the plant wide

Wire Mill the execution of manufacturing schedules, quality assurance

requirements, personnel development, application of production, and ensure

that all is done in the safest possible environment. Direct Production

Shift Supervisors that support all production families in the plant.

> Direct reports of five Swing Shift Supervisors and three Process

Engineers

General Foreman: 9/2003 - 6/2005

Work with department managers to ensure that all their needs were met in

their respective areas to meet the annual operating plan and budgetary

commitments. Oversee all shifts supervisors and the daily manufacturing

across multiple departments.

> Direct reports of five Swing Shift Supervisors

Swing Shift Supervisor: 2/2000 - 9/2003

Supervise 10-40 production employees on both static and rotating shifts to

assure safety and production levels are maintained at all times.

PROFESSIONAL ACCOMPLISHMENTS

> Increased production without adding manpower in Superconductor by

retooling applicator and splitting pulleys to accommodate a second

line on two quads. This increased production on this oven by 25%

adding $40,000 per month to this department's bottom line.

> Added PEEK line to (SI) Department without adding manpower; by doing

so this added $30,000 a month to this product family (Time Study)

> Tooling and equipment improvement in the Wire Mill translated into a

$400,000 savings the during the first year (Kaizen Team on Cook

Drawing Machines)

> Key member of team to gain ISO 9000 certification. Audited existing

processes, identified critical gaps and designed new corrective

procedures. Wrote work procedures, trained staff and achieved

certification

> Outlined and wrote safe work instructions for 3 departments

> Reduced manpower on Rod Mills by 50% while maintaining production

levels cost savings of $150,000 per year (Time Study)

> Reduced Wire Mill inventory levels by 50% by stopping overruns, weekly

inventory along with IT program to close work orders when complete.

> Reduced departmental scrap by 15% (Process Engineer Accountability)

> 5's training for myself, process engineers and leadsmen for all

departments

> Established departmental observations based on 5's to maintain a

minimum acceptable standard for housekeeping throughout the plant

(yearly review metric supervisors)

> Shadow board in all departments for safety equipment, cleaning tools

and supplies

> During the 2005 corporate wide safety audit, I received recognition

from our CEO and President of Magnet Wire for our plant's

improvements. Our score the previous year was 71 and the 2005 score

was 97, the highest in the corporation

> Developed and implemented the Train the Trainer program for Square and

Rectangular Department to shorten training time and ensure best

practice process procedures were being followed and maintained

> Facilitated numerous Root Cause Failure Analysis Investigations in

regard to Safety and Equipment failures

> Maintained outstanding safety record with zero incidents in 3 years

SUMMARY OF QUALIFICATIONS

> Offering over 13 years of experience and knowledge in a series of

assignments with increased responsibility in a fast paced

manufacturing environment.

> Experience encompassing planning, scheduling, inventory control, sales

support and customer service, computerized systems, administration,

coordinating and managing daily operations.

> Hands-on experience with modern manufacturing methodologies such as

Six Sigma and Lean manufacturing process with a proven track record of

delivering results through the understanding and implantation of

DMIAC, Kaizen, 5's and Kanban.

> Possess effective oral and written communication skills and strong

organizational and people skills in both union and non-union

environments.

> Areas of expertise are troubleshooting/problem solving, self-starting,

tactical details, and results oriented leadership with the ability to

manage conflict with large and small groups of people.

> Human relation experience includes orientation, training and

counseling, motivating, and supervising personnel.

EDUCATION

Oil City High, Oil City PA

PROFESSIONAL TRAINING

Management and Leadership 40+ hours

OSHA, Safety, CPR, etc. 30+ hours

ISO 9000 Certified, achieved Yellow Belt in Six Sigma

Behavioral Conflict Resolution (Psychology) 24+ hours

Tactical Procedures 48 hours

Tactical Supervisory Training 24 hour



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