Customer Service Project Manager
Resume:
DOMINIC CIOFFI
Sparta, NJ 07871 E-Mail:
********@*****.***
SUMMARY OF QUALIFICATIONS:
Over twenty six years of successful and progressive experience in
diversified areas of finance and administration, revenue and accounts
receivable management, budgets, credit and collection and customer service
operations including management and analysis. Proven ability to take
charge of all situations using exceptional problem solving, decision
making, analytical, computer and people skills in achieving maximum
efficiency. Excellent communication and leadership skills accompanied with
the ability to motivate and interact effectively with all levels of
management, staff and clients. Profit driven with significant team-
building skills and project management experience.
SKILLS:
. Windows XP, AS 400, Mainframe
. Microsoft Excel (High level user execution and macro programming)
. Microsoft Access
. Microsoft Word, Powerpoint, Harvard Graphics, Aldus Pagemaker
. Oracle
. Various GL Systems including SAP, Great Plains, JD Edwards and MAS 90
. Microsoft Outlook
EDUCATION:
WILLIAM PATERSON UNIVERSITY
B.A. 1982 - Financial Management and Administration
REFERENCES FURNISHED UPON REQUEST
EXPERIENCE:
THE ORCHARD (02/09 - Present) New York, NY
Multi-Million dollar international digital and physical media distribution
ompany. The largest distributor of independent music in the world, The
Orchard Enterprises distributes music worldwide both digitally (via the
Internet) and physically to Internet retailers, including Amazon.com, as
well as to traditional retail stores. The company also offers on demand
distribution and CD manufacturing services.
Credit/Customer Finance Consultant
. Management of total Credit and Accounts Receivable sub-ledger and
customer base which includes:
a. $10 million accounts receivable base
b. 2,000 client customer service base
c. 100,000 lines of chargeback and claim items
d. Sales Services and Billing operations
Manage and administer the credit review process/establishment of credit
lines and the review and
approval process with internal management and sales personnel.
Financial Statement analysis and reccomendations.
Maintaining all activities pertaining to the accounts receivable sub
ledger.
Collections and full customer reconcilliation process.
Deduction Management & Vendor Compliance.
Consistently analyzing and improving departments efficiency and
productivity.
Applying control policies and procedures as necessary.
SONY MUSIC/SONY BMG MUSIC ENTERTAINMENT (03/93 - 01/09) Lyndhurst, NJ
$5 Billion international entertainment company of the Sony and BMG
Corporations involved with the manufacturing, distribution, sales,
marketing, customer service and artist relations for various major record
labels as well as other smaller record labels and film companies.
Director Customer Financial Relations
Developing, maintaining and distributing daily, monthly and yearly
budgets and forecasts.
Project manager for conversion of new global distribution, pricing
matrix, imaging and work flow system.
Designed and implemented automated cash application process integrated
within JD Edwards accounting software.
. Management of Financial/Sales Customer Relations area which includes:
a. $350 million accounts receivable base
b. 5,000 client customer service base
c. 400,000 lines of claim items
d. Sales Services and Billing operations
Work with 3rd party credit review to manage and administer the credit
review process/establishment of credit lines and the review and
approval process with internal management and field personnel.
Financial Statement analysis and reccomendations.
Maintaining all activities pertaining to the accounts receivable sub
ledger.
Monthly General Ledger account analysis and reconciliation.
Deduction Management & Vendor Compliance.
Developed and managed Merchant Services system and process flow for all
On-Line business activities utilizng credit card processing and
online checks.
Hosting and participating in on going national and branch customer
account reconciliation's.
Monitoring and improving all accounting and treasury related issues and
controls.
Consistently improving departments efficiency and productivity.
Applying control policies and procedures.
Coordinating and controlling all department activities, projects and
communications.
Issuing specific internal and external customized reports.
Liason with Treasury, Corporate Banking (JP Morgan Chase), Merchant
Bank (Payment Tech).
Reporting directly to Senior Director.
Managing a staff of 20.
REISS MEDIA ENTERPRISES, INC. (10/89-3/93) New York, NY
$30 million international distirbutor of pay and pay-per-view television
programming and consulting services for the Request TV and Guest Cinema
networks as well as the Japanese WOWOW network.
Manager of Billings/Royalty Reporting (10/90-03/93)
. Management of entire billing and royalty operations which included:
a. Customer service, billing and accounts receivable base
b. Cash application, credit and collections
c. Royalty reporting
Cash flow management, forecasting and analysis.
Revenue/cost management, forecasting and analysis.
Statistical product performance reports.
Product P&L analysis reports.
Contract analysis.
Extensive internal and external communication with clients, studios and
vendors.
Hosted and participated in monthly studio audits.
Designed and implemented new billing and collections system.
Designed and implemented new royalty reporting system.
Reported directly to V.P. of Finance & Controller.
Managed a staff of 8.
REISS MEDIA ENTERPRISES, INC. (10/89-3/93) New York, NY (con't)
Business Manager - Guest Cinema (10/89-10/90)
Management of the day to day financial and affiliate relations activities
for this satellite delivered national
pay-per-view network for the lodging industry.
Developed and maintained billing system.
Credit and collections management.
Affiliate D&B ratings and ratio analysis reporting.
Constructed annual budgets.
Prepared monthly forecasting and sales performance reports to upper
management.
Created business plans, statistical information reports and P&L summaires.
Evaluated and analyzed proposed acquisitions, dispositions, restructuring
and prospective financial information.
WANG LABORATORIES, INC. (09/83 - 07/89) New York, NY
$3 billion manufacturer and distributor of computerized office automation
equipment and software.
Financial Analyst/Supervisor/Specialist
. Managed accounts receivable/payable, collections, billing, inventory
control, and other related financial functions.
. Preparation and evaluation of annual budget packages.
. Creation and distribution of monthly revenue and expense performance and
analysis reports.
. Reported directly to District Controller of a $50 million sales district.
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