Customer Service Manager
Resume:
LYNN SUMNER LAMENTA
FLOWERY BRANCH, GA 30542
abigc2@r.postjobfree.com
OBJECTIVE:
. TO FIND A REWARDING CAREER IN THE INFORMATION TECHNOLOGY FIELD IN
WHICH I CAN UTILIZE MY 20+ YEARS OF EXPERIENCE AND SKILLS ALONG WITH
MY NEW SKILLS TO ACHIEVE PERSONAL GROWTH AND ENHANCE MY EMPLOYERS
BUSINESS. I AM BEST SUITED FOR A POSITION IN WHICH I CAN CONTINUE TO
LEARN NEW AND EXCITING THINGS.
EDUCATION:
. I AM CURRENTLY ENROLLED IN INFORMATION TECHNOLOGY CLASSES AT LANIER
TECHNICAL COLLEGE IN OAKWOOD, GA, WORKING TOWARDS MY NETWORKING
SPECIALIST DEGREE OF APPLIED SCIENCE; PROJECTED GRADUATION DATE IS
JUNE 2011. I AM CURRENTLY WORKING TOWARDS A+, NET+, LINUX AND
MICROSOFT MCSE CERTIFICATIONS. I ALSO TOOK CLASSES FROM GWINNETT
TECHNICAL COLLEGE IN THE EARLY 90'S IN DISTRIBUTION AND MATERIALS
MANAGEMENT. I HAVE A HIGH SCHOOL DIPLOMA FROM EFFINGHAM COUNTY HIGH
SCHOOL LOCATED IN SPRINGFIELD, GA WHERE I GRADUATED IN THE TOP 25% OF
MY CLASS.
SKILLS:
. SOFTWARE: MICROSOFT OFFICE SUITE (WORD, EXCEL, POWER POINT, ACCESS
AND OUTLOOK), MICROSOFT WORKS, ORACLE OPEN OFFICE, MADE TO MANAGE
(INVENTORY CONTROL), CERIDIAN AND ADP (PAYROLL SOFTWARE), WINDOWS XP
AND VISTA AND SOME LINUX FEDORA 11, ADOBE READER, INTERNET EXPLORER,
MOZILLA FOXFIRE, GOOGLE CHROME, SAFARI (INTERNET BROWSERS) AND THE
INTERNET AS A WHOLE. TRAINING IN WINDOWS SERVER 2008, DHCP, DNS,
HTTP, TCP/IP, ACTIVE DIRECTORY, SQL SERVER, SERVER CORE, VOIP,
WIRESHARK, VISUAL BASICS, VISUAL STUDIOS, VISIO, VIRTUAL MACHINE AND
ORACLE VIRTUAL BOX AS WELL AS REMOTE DESKTOP.
. HARDWARE: ALL ASPECTS OF REPAIR, REPLACEMENT AND MAINTENANCE OF
COMPLETE COMPUTER SYSTEM. INCLUDING NETWORK CONNECTIONS/CONNECTIVITY
AND PERIPHERALS.
. GENERAL: TYPING 50+ WORDS PER MINUTE, 1000KSPH ALPHA/NUMERIC,
CUSTOMER SERVICE, EXCELLENT WRITTEN AND VERBAL COMMUNICATION,
DEPENDABILITY, ORGANIZATION, TIME MANAGEMENT, LEADERSHIP, DECISION
MAKING, PRODUCTIVITY, ETIQUETTE AND I AM A TEAM PLAYER.
WORK EXPERIENCE:
. AUGUST 2004 TO JAN 2009
MACTAVISH BEDDING (A DIVISION OF AARON RENTS INC)
BEDDING MANUFACTURER OWNED BY AARON RENTS
4555 ATWATER COURT STE D BUFORD, GA 30518
REASON FOR LEAVING: POOR ECONOMY FORCED DOWNSIZING
SUPERVISOR: BONNIE PEACOCK EXT 102
TITLE: OFFICE ASSISTANT
DUTIES:
. I WAS RESPONSIBLE FOR TRACKING THE INVENTORY FOR 5 PLANTS IN 5 STATES
WITH A VALUE OF OVER 5 MILLION DOLLARS. I REPORTED DIRECTLY TO THE
GENERAL MANAGER BY CREATING AND MAINTAINING EXCEL SPREADSHEETS FOR
INVENTORY CONTROL, INFORMATION ANALYSIS, ORDER TRACKING FROM PLACEMENT
TO ARRIVAL, STATE LICENSING REQUIREMENTS, CODE AND PRICE MAINTENANCE,
PROOF OF DELIVERY, FORECASTING OF PRODUCTION SCHEDULING, PURCHASING,
INVOICING, WARRANTY DETERMINATION AND RESOLUTION/COORDINATION. I
WORKED CLOSELY WITH THE MANAGERS OF THE PLANTS TO ENSURE ACCURATE AND
TIMELY REPORTING OF RAW AND FINISHED GOODS INVENTORY AND RESOLVING ANY
DISCREPANCIES THAT AROSE. I WAS THE MAIN LINE OF CUSTOMER SERVICE FOR
ALL AARON'S STORE AND FULFILLMENT CENTERS NATION WIDE. I WORKED
CLOSELY WITH THE PURCHASING DEPARTMENT OF AARONS ON A DAILY BASIS TO
ENSURE TIMELY HANDLING OF ORDERS PLACED, REVISIONS AND/OR SHIPPING
ISSUES RELATED. I WAS INSTRUMENTAL IN IMPLEMENTING THE MADE TO MANAGE
SOFTWARE INVENTORY CONTROL SYSTEM AND TRAINING OTHERS TO USE THE
SYSTEM AS WELL AS THE LIAISON TO OTHER DIVISION CONCERNING THE
SOFTWARE. I WAS THE BACK UP FOR THE PLANT MANAGER AND QC MANAGER ON
THE MADE TO MANAGE SYSTEM. I WAS THE LIAISON FOR THE AARON'S IT
DEPARTMENT LOCATED IN THOMASTON, GA ON COMPUTER, NETWORK, EMAIL
ACCOUNT ISSUES SUPPORTING 20+ USERS IN 5 STATES. I WAS RESPONSIBLE
FOR BACKING UP THE NETWORK AND GENERAL MAINTENANCE, REPAIR AND
REPLACEMENT OF NETWORK CONNECTIVITY DEVICES ON SITE AS WELL AS THE
TELEPHONE SYSTEM AND ALL OFFICE EQUIPMENT SUCH AS PRINTERS, FAXES AND
COPIERS. I HANDLED ALL INTEROFFICE MEMO AND MAIL (INCOMING AND
OUTGOING). I HANDLED ALL EMPLOYEE BENEFITS ADMINISTRATION AND
EMPLOYEE FILE MAINTENANCE AS WELL AS VERIFICATION TO BE COMPLIANT WITH
LABOR LAWS. I CONDUCTED NEW EMPLOYEE ORIENTATION AND HANDLED
EMPLOYEE TERMINATIONS. I WAS BACK UP TO THE OFFICE MANAGER ON
PAYROLL, WORKERS COMP AND EVENT COORDINATION.
. MARCH 2004 TO AUG 2004
PREMIERE TRANSPORTATION INC
NON EMERGENCY MEDICAL TRANSPORT COMPANY
BUFORD, GA
TITLE: DISPATCHER
. JAN 2003 TO MARCH 2004
SOUTHEAST CRIME PREVENTION
CRIME PREVENTION TASK FORCE MADE UP OF RETIRED POLICE OFFICERS.
BUFORD, GA
TITLE: OFFICE MANAGER
. DEC 2001 TO JAN 2003
LILBURN SHOE REPAIR
SHOE REPAIR AND PEDORTHICS
LILBURN, GA
TITLE: SALES/GENERAL CLERK
. MARCH 1992 TO DEC 2001
QUEBECOR PRINTING
PRINTER OF DIRECT MAIL CATALOGS
DORAVILLE, GA
DISTRIBUTION SPECIALIST
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