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Customer Service Sales

Location:
Salt Lake City, UT, 84118
Posted:
October 20, 2010

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Resume:

Pam Fitch ( In **** worked for Waste Management Dispatching )

**** ****** ******* ***

Kearns, Ut, 84118

email abigbb@r.postjobfree.com

801-***-****

Intermountain Rigging & Heavyhaul ( Layoff due to slow work)

Dispatch Coordinator / dispatch truck drivers for daily jobs

*Dispatch loads to drivers via 2 way radios

* Communicate with drivers via 2 way radios* Available 7/24 for drivers.

* Match my purchase orders with invoice and distribute to accounting.

* Mail out fliers

* Authorize all purchases for jobs, Garbage cans, tools, cranes,

scissor lifts, backhoe, forklifts, etc.

* Order supplies for crews, tools, clothing, etc.

* Track and keep inventory of all equipment, cranes, forklifts, backhoe,

scissor lifts, flatbed trailers, step deck, ect..

* Work with transporting loads out of state.

* On call at home, to be available to rearrange schedule and callouts from home

* Organize daily schedule and schedule trucks and crews

* Schedule daily equipment needed for jobs, cranes,lifts,trailers tools,etc.

* Coordinate with operations for truck drivers

* Answer all inbound calls for dispatch and 2-way radios

* Communicate with drivers on 2-way radios with any problems or address help

* Invoicing & Billing

* Filing

* Faxing

Staker Parson Concrete (Layoff due to slow work)

02/02-11/2008

Duties: Dispatch Coordinator

* Dispatch Drivers batch loads

* Dispatch loads to drivers via 2 way radios

* Communicate with yard crew via 2 way radios

* Make sure to receive all delivery tickets back from drivers

* Maintain log sheets for drivers

* 1st point of contact for all inbound Customer Service calls from

Commercial and Residential contractors

* Very fast paced work environment.

* Always available for my drivers after hours

* Assist the sales team

* Coordinate with operations

* Very high call volume dispatch center

* Schedule deliveries and maintain on time deliveries * Contact

customer to assure order is correct and time of delivery is good.*

Contact customer if any problems with delivery, and that they were

satisfied with the load and drivers.

* Ran payroll for drivers and maintained weekly hourly reports

* Maintained accurate log sheets for drivers and filed them and

maintained a file system for auditors

* Took all new orders for contractors, built a very large relationship

with customers.

* Excellent customer service skills

* Work well under pressure

* Team player, work overtime in needed

* Multi task

* Strong customer service skills

* Performed office duties

* Coordinate paper work, invoices, and cash sales

* Data entry, files, faxes, and communicate with drivers on two-way

radios, Utah county deliveries, Park city, Weber County, Salt lake city

and surrounding sub cities.

Frito Lay Trucking Department 1997-2002

Duties : Dispatch / Warehouse/ Coordinator

* Coordinate loads with dispatch

* Forklift, pallet jack use.

* Performed Warehouse duties

* Shipping and receiving goods from 65 drivers

* Worked with Vendors

* Loaded truck orders

* Worked well with drivers and maintained a good relationship with

local and over the road drivers

* Team player

* Performed inventory

* Data entry

* Reliance Metal

1995-1997

Duties: Receptionist / Dispatch

* Dispatch orders to drivers

* Performed office duties

* Fax, copy

* File

* Answer phones and directed calls to sales team and Admin.

* Assist sales team

* Data entry

* Match my purchase orders with invoice and distribute to accounting.

* Mail out fliers

I am a great team player, work well with others.

Excellent at problem solving, extremely reliable, and multi-task oriented. Work

well independently. Work very well under pressure. I am seeking long term employment.



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