Customer Service Sales
Resume:
Pam Fitch ( In **** worked for Waste Management Dispatching )
Kearns, Ut, 84118
email *******.******.****@*****.***
Intermountain Rigging & Heavyhaul ( Layoff due to slow work)
Dispatch Coordinator / dispatch truck drivers for daily jobs
*Dispatch loads to drivers via 2 way radios
* Communicate with drivers via 2 way radios* Available 7/24 for drivers.
* Match my purchase orders with invoice and distribute to accounting.
* Mail out fliers
* Authorize all purchases for jobs, Garbage cans, tools, cranes,
scissor lifts, backhoe, forklifts, etc.
* Order supplies for crews, tools, clothing, etc.
* Track and keep inventory of all equipment, cranes, forklifts, backhoe,
scissor lifts, flatbed trailers, step deck, ect..
* Work with transporting loads out of state.
* On call at home, to be available to rearrange schedule and callouts from home
* Organize daily schedule and schedule trucks and crews
* Schedule daily equipment needed for jobs, cranes,lifts,trailers tools,etc.
* Coordinate with operations for truck drivers
* Answer all inbound calls for dispatch and 2-way radios
* Communicate with drivers on 2-way radios with any problems or address help
* Invoicing & Billing
* Filing
* Faxing
Staker Parson Concrete (Layoff due to slow work)
02/02-11/2008
Duties: Dispatch Coordinator
* Dispatch Drivers batch loads
* Dispatch loads to drivers via 2 way radios
* Communicate with yard crew via 2 way radios
* Make sure to receive all delivery tickets back from drivers
* Maintain log sheets for drivers
* 1st point of contact for all inbound Customer Service calls from
Commercial and Residential contractors
* Very fast paced work environment.
* Always available for my drivers after hours
* Assist the sales team
* Coordinate with operations
* Very high call volume dispatch center
* Schedule deliveries and maintain on time deliveries * Contact
customer to assure order is correct and time of delivery is good.*
Contact customer if any problems with delivery, and that they were
satisfied with the load and drivers.
* Ran payroll for drivers and maintained weekly hourly reports
* Maintained accurate log sheets for drivers and filed them and
maintained a file system for auditors
* Took all new orders for contractors, built a very large relationship
with customers.
* Excellent customer service skills
* Work well under pressure
* Team player, work overtime in needed
* Multi task
* Strong customer service skills
* Performed office duties
* Coordinate paper work, invoices, and cash sales
* Data entry, files, faxes, and communicate with drivers on two-way
radios, Utah county deliveries, Park city, Weber County, Salt lake city
and surrounding sub cities.
Frito Lay Trucking Department 1997-2002
Duties : Dispatch / Warehouse/ Coordinator
* Coordinate loads with dispatch
* Forklift, pallet jack use.
* Performed Warehouse duties
* Shipping and receiving goods from 65 drivers
* Worked with Vendors
* Loaded truck orders
* Worked well with drivers and maintained a good relationship with
local and over the road drivers
* Team player
* Performed inventory
* Data entry
* Reliance Metal
1995-1997
Duties: Receptionist / Dispatch
* Dispatch orders to drivers
* Performed office duties
* Fax, copy
* File
* Answer phones and directed calls to sales team and Admin.
* Assist sales team
* Data entry
* Match my purchase orders with invoice and distribute to accounting.
* Mail out fliers
I am a great team player, work well with others.
Excellent at problem solving, extremely reliable, and multi-task oriented. Work
well independently. Work very well under pressure. I am seeking long term employment.
Contact this candidate