Manager Customer Service

* ************ **** . ********, ** *****

Objective

To Obtain a position where my professional experience and ability

can be utilized to improving employer-employee relations by

maximizing the objectives of the job.

Professional experience

Feb. 2006 - Present Kohl's Department Stores Clarksburg,

WV

Assistant Store Manager

Responsibilities include proving leadership for the store in the

areas of: Associate development: supervision of merchandise sales

areas to ensure execution according to Kohl's best practices;

communications; analysis of business operations; expense management;

and general management of the store as part of the store management

team. Primary responsibilities include customer satisfaction;

merchandise presentation; payroll/expense management; sales

management; human resource management; inventory shortage/unit

system accuracy; operations.

June 2005 - Feb. 2006 T.J. Maxx Morgantown, W V

Operations Manager

Develops an effective team. Manages store operations, human

resources functions and the daily activities of the cash office.

Manages backroom activities such as, overall layout, truck receipt,

efficient processing, and timely flow of merchandise to the sales

floor. Oversees and manages the maintenance of the store. Helped

open new store, involved in mass hire, and training of 100 plus

associate.

Jan. 2005 - June 2005 Value City Dept. Stores Uniontown,

PA

Assistant Store manager

This position has the primary area of responsibility of management

and supervision of apparel and accessories. Responsibilities include

providing leadership for the store in the areas of: Associate

development; customer service; merchandise presentation; sales

management; operations; human resource management.

Oct. 2002 - April 2003 Michaels Arts and Crafts Morgantown, W V

General Store Manager

This position leads the overall store operations including

responsibility for sales, customer service, turnover, human

resources, profit and loss, inventory, expense management, store

operations, store presentation. Provided leadership for the store in

the areas of : Associate development; supervision of overall store

operations to ensure execution according to Michaels best practices;

communications; analysis of business operations; expense management;

and general management of the store as the leader of the store

management team.

March 1997 - Oct. 2002 Hills/Ames Dept. Stores Kingwood, W V

General Store Manager

Maintained a profitable store. Inventory control, freight flow,

managed monthly budgets, prepared weekly schedules for associates,

supervised associates using motivation tactics to be productive,

hiring associates to keep a full staff, daily exposure to Microsoft

word and Excel.

Hardlines Manager - Responsible for all areas of hardlines,

planograms, planning of freight placement. Worked as interim manager

when necessary.

Softlines Manager - Responsible for all areas of softlines and

proper placement of merchandise.

1994 -1997 Gabriel Brothers

Clarksburg, W V

General Store Manager

Directed associates, inventory, payroll, merchandising, processed

incoming freight, budgeting monthly expenses, hiring to keep a full

and adequate staff.

1992 - 1994 Goody's Family Clothing Roanoke, VA

General Store Manager

Involved in new store openings. Directed associates, inventory.

Payroll, budgeting, merchandising, processing incoming freight,

hiring to keep a full staff.

BARBARA HAYES Oliverio Education

1974 - 1978 East Fairmont High School Fairmont, W V

1990 School of Real Estate

Clarksburg, W VPhone 304-***-**** . E-mail abiga2@r.postjobfree.com

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