Customer Service Maintenance

Randy L Harris

*** *. **** ** ***** Valley, AZ 86323

928-***-****: ********@***.***

Career Overview

. Management of employees in the maintenance of small to heavy

equipment

. Knowledge and understanding of State DOT regulations

. Knowledge and understanding of purchasing and keeping cost low

. Able to multi-task in highly stressful situations and maintain

high output from employees

. OSHA/MSHA certified

. Certified in dust control compliance

. Class A CDL

Skills

. 8+ years experience in commercial site work supervision

. 4+ years trouble shooting at component level

. Proven ability to manage and schedule large crews

. Quality control

. OSHA/MSHA Regulatory compliance

. Successful in a fast paced environment

. Compression equipment knowledge

. Equipment problem resolution

. Experience driving commercial vehicles, box trucks, vans

. Solid experience resolving customer complaints

Professional Experience

Chef

April 2010 to Present

Kokopelli's Southwest Cuisine - Prescott, AZ

Successful in the start up on new food and beverage establishment.

Maintenance Equipment Supervisor

November 2009 - April 2010

October 2004 - March 2009

Rummel Construction - Scottsdale, AZ

Collaborated with Maintenance/Production to ensure smooth work flow and

efficient organization operations. Led a team of 10-12 to perform

maintenance of small to heavy equipment. Attended monthly safety meeting to

ensure machine operation safety. Communicated operational issues and

changes to supervisor on a regular basis.

Outside Sales

March 2009 - November 2009

January 2002 - October 2004

Branco Machinery

Proven sales of equipment GPS machine controls, lasers, cutting edges

Provided outstanding customer service

Ensured customer satisfaction by providing highest quality of products by

ensuring all equipment was properly installed and working correctly.

Party Chief - Surveyor

April 2000 - December 2001

RJR Land Surveyor - Fountain Hills, AZ

Used GPS, data collections to plan work

Led a team of 3 to perform Land Surveying

Completion of Surveyor course at PCC

Purchasing Agent

March 1997 - March 2000

RE Monks Construction - Fountain Hills, AZ

Met production goals by maintaining cost effective levels of parts

inventory.

Assisted in management of maintenance dept. by maintaining records and

files, preparing cost and inventory reports and ordering.

Route Manager

July 1994 - April 1997

Interstate Batteries - Las Cruces, NM

Performed deliveries to greater New Mexico area. Ensured customer

satisfaction by providing highest quality of products. Successfully avoided

time delivery delays by carefully planning best routes. Accurately

completed service reports and warranty forms. Helped implement core return

program.

Education and Training

Phoenix Community College - Phoenix, AZ

Specialized Coursework in Land Surveying

Bridgestone/ Firestone Training - Main Facility

Specialized OTR training

TopCon Machine Controls

Specialized training in lasers and machine controls

Keywords

Equipment Maintenance Management, Class A CDL, OSHA/MSHA Compliance

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