Customer Service Sales
Resume:
Sharon Zatarga
Centre, AL *****
********@***.***
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Qualifications Summary
A hard working, skilled individual with more than ten years experience in customer service and
administrative positions. Able to work with people and with information, alone or in a team
environment. Willing to take direction, learn new skills, and do what it takes to complete a task
on time and in the correct manner.
Skilled in computers, Microsoft Word, Excel, typing, 10 key by touch, customer relations, sales,
dispatching and certified First Aid & CPR.
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Employment Experience
US Census Bureau, Gadsden, AL 2010-2010
Assistant Crew Leader of Enumerators
This was a temporary job as an enumerator, going from home to home to obtain census
information from those who failed to return their questionnaires. Assisted crew leader in meeting
with, riding with and performance reviews of enumerators. Worked on census numbers obtained
from our territory, compiled results daily to turn into the regional office.
Allied Waste Services, Rome, GA 2004-2008
Customer Service Representative/Sales Audit
Responsible for Contract Compliance, from inception to completion.
1 Answered phones and assisted customers with all needs/problems
2 Assisted the sales reps, sold temporary construction services and residential services, keyed
commercial and residential service agreements
3 Assisted the Sales Manager with letters, establishing reports, compiling information for
“potential loss customers”, and writing up lost business forms.
Back Up Dispatcher
1 Assigned and routed drivers, dispatched hauls to drivers, assisted in directions, performed
end of route driver check in, re-sequenced routes for batching
2 Assisted customer service in answering phones
3 Keyed all production PMR, distributed PMR reports to management in a timely manner and
reconciled PMR tonnage going to the North Georgia Transfer Station
2 Promoted from Sales Audit Clerk to Customer Service Representative
Cherokee County Sheriffs Department, Centre, AL 1998-2003
Night Shift Supervisor / Correctional Officer
Supervised six to eight employees. Responsible for booking, bonding and overseeing all
operations of the facility and meeting the needs of inmates to meet the requirements of the law.
2 Responsible for seeing that the facility was properly staffed, was safe and secure
3 Required to make sure that all reports were completed when incidents occurred
4 Completed food log reports and placed commissary orders
5 Distributed inmate space according to the requirements of law.
Sharon Zatarga ********@***.*** Page Two
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Dean Steel Corporation, Cedartown, GA 1998-1998
Customer Service Representative.
1 Conducted mathematical figuring on the cost to produce and install metal buildings of
different sizes and styles.
2 Responsible for answering phones, assisting customers with their needs and calculating the
cost to provide the customer with the building.
3 Assisted outside sales reps in solving any problems and/or complaints they may encounter
with their customers.
4 Continuous communication with the customer, the sales and service reps and the production
team from start to finish.
Employment Prior to 1998
Various positions in education, retail, and public sector areas.
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Education and Training
College credit classes, Thorton Community College, South Holland, Illinois
Jail Administration Certification, Jacksonville State University, Jacksonville, Alabama
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