Customer Service Manager
Resume:
Elizabeth J. Koch
Home Address **** ******* **., ********, ** 61548
Home 309-***-**** Cell 309-***-****
Email *****@****.*******.***
OBJECTIVE:
Seeking an internship for Fall 2010/Spring 2011.
EDUCATION:
Bradley University, Peoria, IL
Bachelor of Science in Business Management and Administration, Anticipated graduation, December 2011
• Overall GPA of 3.52/4.0
RELEVENT COURSEWORK:
• Management in Organizations
• Financial & Managerial Accounting
• Marketing
• Contemporary Business
• Management Information Systems
• Business Finance
• Business Computer Skills & Application
• Team Dynamics
• Career Planning Strategies
• Oral Communication Process
EXPERIENCE:
Justice, Peoria, IL, 09/2008-10/2010
Part-time Store Manager
• Supervised and managed a team of ten employees.
• Handled customer returns and exchanges of merchandise.
• Reconciled store cash registers before store open and store close.
• Prepared bank deposits of cash and personal checks up to $3,000.
• Issued customer refunds and merchandise store credits.
• Executed merchandise sends to and from various store locations at request of customers.
• Resolved scheduling problems that may have arisen.
• Reviewed job applications and scheduled interviews.
• Participated in district conference calls when needed.
• Processed store credit card applications for customers.
• Trained and advised new employees.
• Processed shipments of merchandise on a daily basis.
• Maintained store organization and cleanliness.
• Directed and executed visual store floor sets.
• Ensured store marketing was correct and up-to-date.
• Processed customer purchases through the Point of Sale systems.
Di’s Country Kitchen, Germantown Hills, IL, 05/2008-08/2008
Waitress
• Took customers’ orders.
• Served customers and waited on them attentively.
• Performed small restaurant maintenance duties.
• Provided customer service.
• Operated the cash register.
ACTIVITIES/HONORS/AWARDS
• Bradley University Dean’s List, three semesters
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