Manager Customer Service
Resume:
Diane P Beatrice
Rockledge, FL 32955 US
Phone: 518-***-****
abig6i@r.postjobfree.com
Objective
To utilize my customer service experience, organizational skills, and
interpersonal skills in a challenging environment to meet company goals.
Ability Summary
Experience in planning, directing, and coordinating activities of a Hotel
/B&B or Resort that provides lodging and other accommodations.
Employment History
Municipal Volunteer Firefighter and EMT
08/2004 - Current
Queensbury Central Volunteer Fire Dept.
Queensbury, NY
Controlled and extinguished fires, protected life and property, and
conducted rescue efforts.
Investigated calls for different types of community issues. Did Fire
prevention classes for children. Conducted open houses for teaching fire
safety. Pursued further education and received different types of
accreditations.
Hotel Night Auditor
08/2010 - 10/2010
Tahoe Resort
Lake George, NY
Accommodate hotel, motel, and resort patrons by registering and assigning
rooms to guests, issuing room keys, transmitting and receiving messages,
keeping records of occupied rooms and guests' accounts, making and
confirming reservations, and presenting statements and collecting payments
from departing guests. Running daily close out reports.
Health Aide
01/2009 - 10/2010
Neighbors NY
Glens Falls, NY
Provide routine, personal health care, such as bathing, dressing or
grooming, to elderly, convalescent, or disabled persons in the home of
patients or in a residential care facility.
Home Health Care Provider
01/2010 - 09/2010
Diane Beatrice (Self Employed)
Glens Falls, NY
Assisted elderly and disabled adults with daily living activities in the
person's home. Duties performed at place of residence. Duties included
keeping house (making beds, doing laundry, washing dishes, cleaning ) and
preparing nutritional meals. Advised family, and the patients, on such
things as nutrition, cleanliness, and household utilities. Did all grocery
shopping, small repairs around home, accompanied them to doctors, and
personal appointments. Monitored and controlled medications.
Nanny/Household Manager
09/2006 - 06/2010
Donna Scott
Queensbury, NY
Cared for child in private household. Duties included meal planning and
preparation, laundry and clothing care, household duties, discipline,
intellectual stimulation, assisted with homework, language activities, and
transportation for the child.
Inventory Management Specialist
10/2005 - 06/2006
RGIS Inventory Specialist
Queensbury, NY
Supervised and coordinated the activities of counters and support workers.
Owner & Manager of Bed& Breakfast
05/1993 - 06/2006
Diane Beatrice (Self Employed)
Glens Falls, NY
Planned directed, & coordinated activities of Bed & Breakfast that
provided lodging, meals, entertainment and other accommodations.
Owner & Operator of Bed & Breakfast
04/1993 - 06/2006
Memory Manor Bed & Breakfast
Glens Falls, NY
Accommodated B&B patrons by registering and assigning rooms to guests,
issuing room keys, transmitting and receiving messages, keeping records of
occupied rooms and guests' accounts, making and confirming reservations,
and presenting statements to and collecting payments from departing guests.
Cooking and Serving meals.Promotional marketing, Show case of Homes.
Assembler and Tester, Electronics
11/2004 - 05/2005
C.R. Bard
Queensbury, NY
Assemble or modify electrical or electronic equipment, such as Medical
Devices.
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
CPR NENY EMS Educational 05/2010 05/2012
Corp
Emergency Medical State of New York 01/2007 06/2010
Technician
Honors & Activities
Board member of Protective Association of Lake Sunnyside, Queensbury, NY
Vice President of the B&B Association in Central NY
Achieved EMT & EVOC (emergency vehicle operations course) certification for
the Fire Department of Queensbury, NY
Additional Information
Excellent interpersonal, planning & communication abilities between
patients, doctors & family, and patrons.
Outstanding marketing skills which grew B&B business from inception to well
respected entity. Managed inventory for cost control and developed
effective supplier relationships. Developed ongoing relationships with
guest who visited annually.
Did gourmet catering for weddings, banquets & showers.
Personally did major renovations, i.e. carpentry, landscaping, plumbing &
painting to update older home into award winning Bed & Breakfast
hospitality business.
References
Brian Williams, sales
Levack Reality
7 Browns Path
Queensbury, NY 12804
Business reference known for 10 year(s).
Debra Burdett, Front Desk Manager
Tahoe Resort
2998 Lakeshore Dr
Lake George, NY 12845
Business reference known for 1 year(s).
Nancy Talarski, President
Neighbors NY
20 Ridge St
Glens Falls, NY 12801
Business reference known for 1 year(s).
Contact this candidate