Project Manager Customer Service

Henry Thomas

**** ****** ***** ****, **********, LA 71107

318-***-**** hm.

*****@*****.***

__________________________________________________________

Employment Objective

I am seeking an opportunity to add to the professionalism and

dedication of your

organization. I constantly seek challenges where I can use my

knowledge and experience.

My experience covers many areas, from customer service,

computer networking,

security, and more.

Profile

U.S. Army retired combat veteran with twenty-two years of service.

Served as Cavalry Scout (19D) and Short Range Air Defense (14R).

Served in various positions of leadership including, Instructor,

Trainer, and Advisor. Currently has a secret clearance.

Skills Summary

* Instructor * Project Manager

* Platoon Sergeant * Small Group Instructor Trainer

* 1SG * Training NCO

* Equal Opportunity Advisor * Operations NCO

Professional Skills

Regional Security Manager

- Conduct security analysis

- Prepare and submitted budgetary requirements

- Provide personal escort security for client

- Generate duty schedule for security guards

- Responsible for vetting and hiring new guards

- Train and qualify new static guards and PSD personnel

- Responsible for the protection of client property and

equipment

- Responsible for access control at entry point

- Conducted QA/QC visits to security sites throughout

Afghanistan

- Responsible for hiring, vetting, and training security

personnel

- Conduct payroll

Project Manager

- Responsible for 5 security sites throughout Afghanistan

- Responsible for $10M budget

- Procured and transport logistical support to the field

- Supervised training for new security guards

- Conducted security analysis

- Wrote emergency evacuation plans

Security Data Manager

- Managed biometrics automated toolset (BATS) security database

for ISAF forces in Afghanistan

- Collected biometrics data for local national individuals

- Maintained server and peripheral devices

- Maintained robust filing system

Technical Engineer

- Setup routers, modems, and switches

- Troubleshoot connection issues with DSL

- Install computer software and adapters

ROTC Instructor

- Instructed Leadership and Map reading as an elective at

CALPOLY SLO

- Prepared and submitted SF86 for Cadet clearances

- Coordinated training with local external commands

- Prepared the Ranger Challenge Team for competition

- Attended the Cadet Leadership Course (CLC) as Cadre

- Supervised the Color Guard

- Coordinated training

- Served as the unit Physical Fitness Trainer

Bradley Platoon Sergeant

- Coordinated unit movement to Operation Iraqi Freedom (OIF)

- Lead numerous convoy escorts security missions along Hwy 1

- Setup a perimeter defense for the 4ID main at Tikrit and Camp

Speicher

- Established roving patrols for Tikrit HQ's and Camp Speicher

- Performed numerous vehicle and personnel searches, also

initiated raids

- Located, marked, and reported dozens of weapons cache points

COMSEC Custodian

- Managed security access control roster for cleared

personnel

- Issued electronic fills for radios

- Ensured proper destruction of key tape and other time

sensitive classified material

- Submitted timely reports and maintained documentation on the

destruction of classified materials

- Ensured proper marking, handling, and transport of classified

materials

- Performed duties as courier for classified information

Management

. Planned, coordinated, and supervised unit movement to Iraq and

various other places

. Managed $3M budget to field Bradley Linebacker

. Tracked and coordinated logistical support for combat elements

. Recorded personnel performance and evaluations

. Conducted surveys and submitted written reports for the Brigade

unit commanders

. Developed SOPs for unit reporting and procedures

. Responsible for counseling supervisors

Leadership

. Recognized by the Brigade commander for having the highest platoon

average during Bradley Table VIII gunnery certification

. Awarded Top Gun for highest possible squad points during Table VIII

gunnery certification

. Inspired my platoon to locate, mark, and report over 50 enemy

munitions cache points during Operation Iraqi Freedom

. Coached and mentored squad to become the first entire squad to fire

expert with M16A1

Communication

. Prepared and submitted quarterly written reports to the Brigade

commander

. Conducted regular battlefield update briefs to the General and

staff

. Able to detect personality changes

. Instructed Small Group Facilitator Course

. Led several small group team building exercises

Education

110 credit hours including the following colleges; Baker College,

University of Maryland, El Paso Community College, Monterey Peninsula

College, Central Texas College, Park College

Military Training

19D Basic Training, Air Defense AIT, Combat Lifesaver, NCO Advance Course,

NCO Basic Course, COMSEC Custodian, Equal Opportunity Advisor Course

(DEOMI), Driver Training, Mediation Course, Facilitation Course, Repel

Course, Fair Housing Certificate

Awards -

Bronze Star Medal, Meritorious Service Medal, Army Commendation Medal, Army

Achievement Medal, National Defense Service Medal, Armed Forces

Expeditionary Medal, SWA Service Medal, Iraq Campaign Medal, Global War on

Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Armed

Forces Service Medal, Humanitarian Service Medal, NCO Professional

Development Ribbon, Army Service Ribbon, Overseas Service Ribbon, NATO

Medal

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