Customer Service Project
Resume:
Sharon L. Smith ***** Mallory Circle Apt ***
Orlando, FL 32828
Phone: 414-***-****
E-mail: abig5c@r.postjobfree.com
Objective: I am seeking a long-term position where I can not only perfect
my current competencies, but also develop new ones to aid in both my
personal and professional growth.
Work Experience:
May 2009 - Present Bechtel Corporation
Orlando, FL (May 2010 - Present)
Project Administrative Associate/Document Control Specialist - Full
Time Contract Position - Clearwire Corp. (Telecommunications)
In this capacity, with minimal supervision and under the direction of the
Market Manger, I perform critical Office Manager duties and serve as the
main point of contact for the turnover process (which delivers completed
cell sites to the customer).
Duties and responsibilities:
-Serve as the single point of contact with project leaders and general
contractors to facilitate the turnover of completed cell sites.
-Utilize the standard Electronic Document Management System (EDMS) to
register, control, distribute, and archive project records.
-Support the implementation of records retention and turnover
processes.
-Act as direct assistant to the Market Manager to perform any and all
necessary administrative duties.
-Create market-wide routine documents to support daily project needs.
-Design and implement daily reports using advanced Excel features to
track client turnover, construction needs, safety supplies, and more.
-Order, distribute, and maintain an adequate inventory of all supplies
- including office furniture and resources for copy equipment.
-Maintain a high level of professionalism, organization, and detail
accuracy.
-Assist with basic project controls functions on an as-needed basis.
-Maintain confidentiality of all company and employee files.
-Experience with Excel, Outlook, Word, Powerpoint, Visio, Adobe
Professional, Citrix servers, ClearVision, and other office programs.
Oak Creek, WI (April 2009-April 2010)
Start-Up Instrumentation Administrative Associate - Full Time
Contract Position - Elm Road Generating Station
In this capacity, with minimal supervision and under the direction of the
Lead Start Up I&C Engineer, I performed a variety of document control,
administrative, and/or clerical functions at the Elm Road Site.
Duties and responsibilities:
-Interact with Start Up and Construction superintendents and engineers
by providing reports and data exports as required.
-Utilize the standard Electronic Document Management System (EDMS) to
register, control, distribute, transmit, file, and archive project
records.
-Assemble, copy, and distribute documentation packages for project
distribution and testing of equipment to various engineering and
construction groups.
-Provide in-depth assistance with the project turnover to the client
as construction and Start Up functions/testing subsides.
-Recognize and assist with correcting data inadequacies addressed by
the client during turnover of completed project systems, and
distribute the corrected data to the required persons or
organizations.
-Process major document types through defined work processes in
accordance with procedures and guidelines.
-Ensure project schedules are met with regard to creating
documentation packages and processing documents.
-Establish and maintain multiple filing systems of record copies of
project and department documents.
-Utilize the EDMS and other standard office automation tools to gather
data and prepare periodic status and routine reports for the project
team.
-Use Standard Document Numbering (SDN) to number and track important
project documents.
-Prepare routine documents using Microsoft Word, Excel, Access, and
Outlook as needed to support work activities.
-Experience with Microsoft Word, Excel, Outlook, Access and
engineering specific programs such as Setroute, TeamWorks.
-Experience with database management utilizing Access and the document
base InfoWorks.
November 2008 - April 2009 Above All Personnel St. Louis, MO
Personnel Coordinator - Full Time
-Arrange and conduct initial interviews for new applicants while also
informing them of company policies and procedures (10-20 applicants per
day).
-Screen prospective employees based on skills, test scores, and initial
interviews and recommend them to company recruiters based on positions
currently available.
-Maintain confidentiality of important employee files.
-Correctly fill out employee I-9 forms and ensure all tax forms and company
forms are correctly completed.
-Answer and direct calls on a busy 7-line phone system while also logging
each call and its purpose into the database.
-Perform general office duties including filing, copying, faxing, and
routing of documents.
-Greet new applicants and instruct them on how to fill out various forms.
-Administer computer evaluations for new and returning applicants.
-Enter and update new applicant information into the computer system using
TempsPlus software.
-Maintain a list of new applicants as well as a list of those available for
work on a daily basis.
-Overall experience using MS Excel, Word, Outlook, and TempsPlus Software.
April 2008 - August 2008 Rockwell Automation Milwaukee, WI
Administrative Associate - Engineering, Full Time
-Coordinate meetings, conference calls, agendas, and travel arrangements
for the various members of the Global Process and Transformation Team.
-Run and update several finance and business data reports using Lotus Notes
databases as well as TOAD and IFS Applications (IFS is a manufacturing
system mostly dealing with project/order entry).
-Prepare Power Point presentations using different graphics and features
-With the use of Lotus Notes, coordinate team meetings and the meetings of
others in the business team, as well as my own schedule.
-With the use of Lotus Notes, update and maintain various databases with
documents vital to the business team - including granting access to
appropriate individuals as well.
-Track the logging of all IFS-related help desk tickets and their time of
resolution, send out feedback surveys, and update and distribute a monthly
report charting these results.
-Review and correct various interface errors in the IFS manufacturing
system on a daily basis.
-Set up user accounts in MS Project Server.
-Experience and training courses in MS Excel, Power Point, Word, and Visio
as well as Lotus Notes.
-Create and maintain a functional contacts list for the Global Business
Team.
-Collect, compile, and report monthly hours and expenses used by the
Business Team to both Supervisors and the Finance Department.
October 2007 - April 2008 Helmut's Remodeling Milwaukee,
WI
Receptionist - Full Time
-Provide high-level customer service answering a busy 5-line phone and
maintain the voicemail system.
- Filter and direct calls and faxes from both contractors and
prospective customers.
-Greet visitors into the showroom and office and give basic information
on the company's services.
-Set appointments for estimates and remodeling work with company sales
people and subcontractors.
-Use MS Access to track callers and report messages to the appropriate
individuals.
- Use QuickBooks to track records of payments received as well as
create and mail invoices to be paid.
-Create proposals for remodeling projects according to contractor
specifications.
-Update and create macros to create various remodeling contracts and
company form letters.
-Experience with Microsoft Word, Excel, Outlook, and Access Software as
well as the basic use of Quickbooks.
August 2000 - July 2008 Midwest Twisters Gymnastics
Oak Creek, WI Team Coach
-Coach for Pre-Team, Levels 4, 5 & 6 competitive gymnasts and
other recreational and preschool classes.
-Assist in leading day -camps for pre-school and school age
children.
-Provide transportation and oversee gymnasts at various
competitions.
-Communicate with parents on their child's progress and mediate
concerns on their child's progress.
-Provide private lessons to gymnasts.
-Provide assistance during gym hosted competitions and events.
Office Assistant
-Perform general office duties including answering phones, data entry,
filing, organization, and general customer service.
-Receive and record payments for tuition and fees.
-Assist with invoicing and billing using the ProSchool database system.
-Receive and record new and recurring registrations for new and
returning gymnasts.
-Answer a 2-line phone, provide information, and/or refer to
appropriate individual at the gym.
-Book and run birthday parties, open gyms, field trips, and other
promotional events.
-Computer experience with Microsoft Word and Excel, as well as
ProSchool.
Education:
-2010-Present - Enrolled at Western Governors University (BA:
Interdisciplinary Studies)
-2003-2006 - Some College Courses
-High School Diploma 2003: Honor Roll and advanced classes all four
years of attendance (St. Thomas More High School - September 1999-June
2003)
Skills:
-Typing speed of approximately 70 wpm
-Data Entry and 10-Key speeds of approximately 10,000 kph
-Advanced familiarity with both the 2003 and 2007 versions of the MS
Office Suite
-Intermediate familiarity with Lotus Notes, Quickbooks, and other
various company specific software programs.
-Highly organized, quick to learn, adaptable to new situations and
processes, personable, and extremely detail-oriented.
References: Available upon request.
Contact this candidate