Manager Customer Service

Roger J. Giguere, MBA

**** *. *** ****** ***** ( Chandler, AZ 85249

480-***-**** ( abig58@r.postjobfree.com

SENIOR-LEVEL OPERATIONS LEADER ( GENERAL MANAGER

Forward-thinking operations expert with over 20 years of success driving

high-impact manufacturing activities for some of the world' most recognized

companies.

. Instrumental in delivering vital improvements that cut costs

while optimizing productivity, with unsurpassed knowledge of key

improvement methodologies. Skilled communicator.

. Equally at home collaborating with top leaders and instilling an

atmosphere of teamwork and engagement among workers.

Senior-level Operations Management ( Budget/P&L Management ( Team

Development & Leadership

Process Improvement ( Quality & Process Improvements (Lean/Kaizen) (

Communication

Cost Management ( Contract Negotiations ( Safety Management (OSHA)

Executive Collaborations ( Project Management ( Top Secret Security

Clearance

PROFESSIONAL EXPERIENCE

EXCALIBER PRECISION, Peoria, AZ ( 2010-Present

Provider of solutions and services for precision machining and assembly of

production parts.

SENIOR MANAGEMENT CONSULTANT

Accessed the current status of the business and helped establish short and

long range goals and objective for the business with a focus on quality and

cost management. Successfully integrated into the organization and

functioned as a business coach to the Owner and his staff.

. Advanced goal setting and achievement through development of an

annual operational plan that included monitoring progress to

gauge success.

. Boosted on-time deliveries by 20% through implementation of Lean

manufacturing techniques.

. Assisted the Business Owner with leveraging the strengths of the

business along with enhancing the relationship with his existing

customer base.

NORTHROP GRUMMAN MARINE SYSTEMS, Sunnyvale, CA ( 2007-2009

Leading provider of missile launch systems, propulsion systems and power

generation systems for naval submarines and surface ships.

DIRECTOR OF OPERATIONS

Spearheaded operations for 300M+ business serving the U.S. Navy, driving

activities of 350-member cross-functional team and managing a $52M budget.

Oversaw all aspects of Department, from manufacturing engineering, traffic,

and shipping and receiving to materials and capital planning, procurement,

and maintenance.

. Introduced critical structure to Continuous Improvement efforts

through development of a 3-phase program that included definable

achievement levels with specific criteria and awards.

. Delivered significant improvements to efficiency - cut production

hours by up to 20% - through introduction of Lean manufacturing

methods.

. Generated $1M reduction (33%) in overtime and rework without any

adverse impact to customer quality and delivery performance.

. Boosted employee engagement by initiating daily huddles and board

walks to build a team-oriented atmosphere.

. Teamed with Director of HR to negotiate strong 4-year contracts with 5

separate unions.

ROGER GIGUERE ( Page 2 ( abig58@r.postjobfree.com

HONEYWELL AEROSPACE, Tempe, AZ ( 2006-2007

Global provider of integrated avionics, engines, systems and service

solutions for civilian, space, and military operations.

SENIOR SUPPLIER INTEGRATION MANAGER

Advanced corporate effort to consolidate suppliers by directing development

and execution of joint partnerships with private equity firms. Negotiated

the first partnership agreements between senior leadership and supply base.

. Captured a 12% reduction in supplier part prices, as well as a 3%

rebate for additional orders placed with the supplier.

GOODRICH CORPORATION, Des Moines, IA Cleveland, OH & Chandler, AZ ( 1999-

2006

Global supplier of systems and services to the aerospace and defense

industries.

DIVISION VICE PRESIDENT OF OPERATIONS

Over course of tenure, piloted activities for 3 separate corporate

divisions and multiple plant operations, including both U.S. and

international manufacturing sites. Boosted customer service by driving

restructuring efforts, instituted new policies, and proactively supported

team strengthening efforts. Implemented 5S, TPM, standard work, set-up

reduction, root cause and corrective action (RCCA), Lean Daily Management

Process (LDMS) and Six Sigma at multiple facilities.

. Significantly improved productivity through strategic shift of

organization from a job shop to a more team-oriented cellular

manufacturing environment.

. Generated up to 40% improvement in on-time deliveries.

. Lowered costs 30%, while improving profit margin through

successful introduction of a continuous improvement plan.

. Recognized with VPP Safety Award from OSHA for achieving world-

class levels of safety for 2 manufacturing sites. Additionally,

earned state and federal certificates for safety program and

achieved over 1M hours worked without a lost time injury.

UTC PRATT & WHITNEY, East Hartford, CT & San Antonio, TX ( 1988-1999

Manufacturer of civil and military aircraft products.

PRESIDENT/GENERAL MANAGER OF PWSA

Directed manufacturing and repair team in daily operations of 2 military

jet engine and overhaul facilities, with control over P&L. Consistently

sought areas ripe for improvement, as well as new business opportunities.

Promoted steadily through 2 positions, from original role as Material

Manager.

. Drove successful process improvement efforts by leading targeted

Kaizen events - reduced floor space by 50%.

. Tapped to lead an Operation's proposal team, made up of leaders

from 3 major aerospace OEMs, with an established goal to take

over military overhaul at Kelley Air Force Base in San Antonio,

TX.

. Established 2 Greenfield facilities, and Pratt & Whitney's place

as first commercial aerospace company to move onto the base,

which provided a strong strategic advantage.

. Generated $600M over 5 years through capture of 6 major

contracts.

EDUCATION

Master of Business Administration, University of Texas at San Antonio, San

Antonio, Texas

Bachelor of Science in Industrial Technology, Central Connecticut State

University, New Britain, CT

MILITARY SERVICE

United States Army National Guard

As Reserve Officer, selected to serve in active duty role as participant in

the "Captains to Europe Program"

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