Administrative Assistant Customer Service

Letithia Smith Myles

*** **** ***** ******

Hernando, MS 35632

abig22@r.postjobfree.com

Home: 662-***-**** / Cell: 901-***-****

OBJECTIVE: Seeking opportunities that will allow me to use my skills and

experience. I am a self-starter, need little supervision, and results-

oriented. Possess strong communication, interpersonal, public relations,

and leadership abilities.

EDUCATION

B.A., Communications, 1992, The University of Alabama, Tuscaloosa, AL

PROFESSIONAL EXPERIENCE

AT&T Mobility, Memphis, TN 7/07/2008 -

12/31/2009

Customer Service Representative I

Handle customer questions, complaints, and billing inquiries with the

highest degree of courtesy and professionalism to resolve customer issues

with one call resolution. Offer alternative solutions where appropriate

with the objective of retaining customer's business.

. Answer customer/client requests or inquiries concerning services,

products, billing, equipment, claims, and reports problem areas.

. Make recommendations according to customer's needs on features,

accessories, upgrades and rate plans.

Staffmark Staffing Service, Olive Branch, MS

12/2007- 4/2008

Administrative Assistant Assignments (contract employee)

Technicolor-Thomson, Memphis, TN 6/2006 -

6/12/2007

Human Resources Representative

Ensured the smooth execution of all HR strategies and services by providing

sound and efficient solutions based upon solid HR/business principles.

. Served as general point person for employee's HR questions and

provided resources or referrals as appropriate.

. Collaborated with HR Supervisors and other HR team members to ensure

fair and consistent feedback to all Managers, Supervisors and front

line employees.

. Updated all employee information including new hire, status change,

evaluations/appraisals, and terminations into the ADP HRIS system

(EV4) in a timely manner.

. Ensured pre-hire background checks were performed for recruiting

purposes for both temporary roll-overs and outside candidates.

Extended job offers to all prospective candidates (temp roll-overs and

outside candidates).

. Planned and conducted new hire orientation and also delivered various

forms of training to all levels of the company.

. Assisted in the management and tracking of FMLA (full

schedule/intermittent).

. Ensured that the time and attendance system (KRONOS) was used

appropriately by supervisors and managers in accordance to the

company's attendance, vacation, sick and leave policies.

. Prepared employee separation notices and related documentation.

Responded to unemployment claims issued by the Tennessee Department of

Labor.

Sitel Corporation, Memphis, TN

9/2005 - 4/2006

Prescription Drug Plan Specialist / CSR

(contract employee - Manpower)

Informing Medicare recipients of new Prescription Drug Plan, advising them

of plans in their area, and enrolling them in desired plans.

Domestic Engineer (Wife and Mother)

9/2002 - 9/2005

BlueCross BlueShield of Tennessee, Knoxville, TN

5/2002 - 9/2002

Executive Administrative Assistant

(contract employee - Randstad)

Executive Assistant to the Regional Director of the Provider Networks and

Contracting Department

United Parcel Service, Atlanta, GA

12/2000 - 9/2001

Human Resources Administrative Associate II (Retirement)

(contract employee - Spherion)

Responsible for retirement plan vesting, benefit determination and

calculation.

. Provided interpretation of plan rules, employment and job data.

. Responded to correspondence from plan participates.

Shapiro Capital Management, Inc., Atlanta, GA

3/1999 - 11/2000

Marketing Specialist

Provided marketing research support to the President, Director of Research

and Principal of Shapiro Capital.

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft Office 2000, Internet Explorer,

ADP HRIS, and KRONOS.

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