Customer Service Sales

Andrew Lugar

**** ****** ***. *. *** ***, Sauk Rapids, MN 56379

304-***-****, ***********@*****.***

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Education

Westside High School - Class of 2004 - Valedictorian

West Virginia University - Sept 2004 to Dec 2007 - Morgantown, West

Virginia

Degree: Bachelor of Science in Business Administration, Finance

Minor in Communications

Honors: Four year recipient of the Promise Scholarship, full tuition

waiver.

St. Cloud State University - Sept 2008 to Dec 2009 - St. Cloud, Minnesota

Degree: Masters in Business Administration

Leadership Activities

Co-Ed Hi-Y: Offices held - President & Secretary

Relative Work Experiences

Wells Fargo Financial - Credit Manager - Jan 2010 to Sept 2010 - St. Cloud,

Minnesota

. Make outbound sales calls to generate upwards of 90% of credit

applications for unsecured loans and lines of credit, first

mortgage loans and automobile secured loans.

. Analyze and communicate opportunities for debt consolidation based

on credit reports.

. Work with customers over the phone and face to face to create

exceptional customer service.

. Exhibit conflict resolution skills in certain customer contact

situations.

. Maintain accurate and complete customer files while keeping

confidentiality a top priority.

. Performance wise - for June 2010 was ranked 7th out of 34 selling

agents with a volume of $493,540 for our entire region.

. Performance wise - YTD was ranked 4th out of 11 selling credit

managers with a volume of $909,582 for our entire region.

Smith Barney - Intern - June 2005 to Aug 2006 - Venice, Florida

. Restructured their website to better market to clients and

prospects.

. Analyzed client book and organized based on a number of demographic

factors and implemented a contact management system based on client

rankings.

. Created a database of prospects for potential marketing.

. Researched and Analyzed potential companies' financial statements

to provide buy recommendations

. Participated in direct mail and telephone marketing campaign to

garner prospects.

Other Work Experiences

Gap Inc. - Sales Associate / Shipping - July 2009 to Dec 2009 - St. Cloud,

Minnesota

. Processed incoming shipment efficiently and accurately.

. Responsible for keeping the shipping team on schedule.

Hollister Company - Model/Sales Associate - Nov 2006 to Aug 2007 -

Morgantown, West Virginia

. Identified potential employees and engaged in the recruitment

process.

. Cross trained in all aspects of the store.

. 0% error rate on cash registers.

Skills

I am proficient in using Microsoft Office and the Value Line Investment

Survey. I posses an understanding of: credit analysis, financial analysis;

portfolio management; securities trading and the importance of asset

allocation in investment management.

Contact this candidate