Customer Service Real Estate

JAMIE R. LONG

*** *** ***** **. *********, SC ***24 864-***-**** **********@*****.***

OBJECTIVE

JAMIE R. LONG

*** *** ***** **. *********, SC 29824 864-***-**** **********@*****.***

Highly motivated, enthusiastic, and results-oriented professional, inclined to a position that would

effectively utilize acquired expertise, innovative skills, and commitment to excellence. Desire a

position in banking, real estate, insurance, or sales with potential career growth.

Area of interest: Augusta, Georgia and surrounding area

SUMMARY OF QUALIFICATIONS

Strategic planner, skilled at both short and long term goal setting; able to accomplish objectives by

focusing on essential activities. Proven track record in increasing customer retention and satisfaction

levels within highly competitive markets. Adept at streamlining business processes and escalating

productivity and profitability.

Exceptional leadership abilities concerning real estate appraisals, combined with strong interpersonal

skills and the ability in establishing connection with customers in a personal and professional manner.

Skilled in all aspects of business development, operational management, account management, sales and

marketing, staff training, client relations, and customer service.

WORK EXPERIENCE

Liberty Mutual Middle Market Alpharetta, GA

June 2007 November 2009

COMMERCIAL UNDERWRITER III

Handled accounts with minimum premium of $150 thousand to $2.5 million

Scrutinized and evaluate commercial insurance policies

Managed accounts with worker’s compensation, general liability, property, umbrella, and inland marine

Collaborated with independent agents

Administered the selling of Wausau brand to independent agents ensuring customer satisfaction

Demonstrated professional customer service throughout policy period by answering inquiries, endorsing

policy mid-term, and working with agents to provide utmost customer service as possible

Key Accomplishments:

Successfully completed underwriter training program with 80 percent or better outcome on all works

and testings

Met retention goal for accounts and exceeded rate goal for the year

Only Underwriter to receive Bravo Award in 2009 for successfully managing territory that exceeded

company expectations by $5 million

Accomplished goal of writing $1.8 million in new business

Received two promotions in the past two years

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN FINANCIAL MANAGEMENT, MINOR IN ACCOUNTING / FOCUS IN REAL ESTATE

Clemson University, Clemson, SC: 2006

Completed a year-long Commercial Underwriting Program

Associate in Commercial Underwriting designation

ACTIVITIES/INVOLVEMENT

Toastmasters, Feb 2008-November 2009

The Junior League of Augusta, November 2008-Present

Member, Delta Zeta Sorority, Jan 2005-Dec 2006

Mentor – Sorority Recruitment, Pi Chi

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