Customer Service Sales

Ingeborg F. Stefan, ***** Flora Springs Terrace, Ashburn, VA 20147 703-***-**** /

775-***-****, abifzz@r.postjobfree.com

MULTILINGUAL EXECUTIVE ASSISTANT

Core Competencies Senior Executive Assistant - NP, CT-E/S, CPSR, MT

Trustworthy and responsible multilingual Senior Executive

Trust & Integrity Assistant with over 15 years of highly professional experience

supporting senior executives and their teams. Versatile,

Loyalty detail-oriented team player with outstanding follow through

Extremely skills. Expertise in all aspects of office management, including

organized accounting and expatriates management. Trusted colleague in

Superior Work interactions with senior executives, clients, vendors and

Ethic government entities. Excellent computer skills using MS Office

Multi-tasking suite of products, with medium to advanced knowledge of Word,

Priority Setting Excel, PowerPoint, Outlook and Access. Outstanding national and

Action-oriented international scheduling and travel arranging abilities.

Communication Recognized as a quick learner with the unique ability to manage

Skills several tasks in a stressful environment.

Advanced Computer Experience

Skills:

MS Word April 2009 - Relocated to Ashburn, VA

Excel

Outlook Walt Disney World Corporation

Power Point Epcot Merch/Mouse Gear

Access (D3000) Lake Buena Vista

Internet Research Part Time Cast Member

4/2008-present

Certificates: Orlando, Orange County, Convention and Visitors Bureau

Insurance Orlando, FL

CRSP/220 License Temp/ Appleone

Notary Public 7/2007-11/2007

Florida, present Intl. Marketing Coordinator LA/Asia

Certified

English/Spanish Corrected customer and trade requests for Information from

Translator/Interp website to Excel Import

reter Coordinated FAM Trips and Trade Shows

Medical In charge of shipping of trade show materials

Coding/Billing Maintained and updated Access-Destination 3000 Data Base

Ordered collateral and processed for shipping

Languages: Issued leads for customer requests

Fluent in Spanish Reviewed monthly reports from LA/Branches

Customer Service for Travel Trade and Visitors LA/Asia

Fluent in German Worked with the Access=D3000 Data Base to update and correct data

Basic Portuguese

Not only fluent

in above March 2007 - Relocated to Central Florida

languages, but

also familiar Glamis Gold Ltd./Goldcorp Ltd.

with the culture, Reno, NV

acquired by Executive Assistant to the President & CEO

living in Germany 4/2003-2/ 2007

and South

America. Organized and managed day-to-day activities for the President &

CEO, EVP-COO, Chairman of the Board and other members of senior

management

Extended Maintained CEO's calendar

knowledge in Prepared extensive and complex national and international travel

industries such arrangements as requested for CEO and COO including scheduling

as: for investors presentations during Road Shows w/investor firms

Prepared and continuously updated Power Point Presentations for

Government (City CEO's conferences and Board Meetings

of Carson Composed correspondence independently; determined appropriate

city/Treasury) format and presentation; developed and revised forms and

Mining (Glamis procedures without supervision

Gold Ltd.) Organized and maintained company's Due Diligence Documents

Pharmaceutical including all mine sites

(Hoechst Remedia Translated a wide variety of documents including the company's

C.A.) Annual Reports

Production Maintained confidentiality of privileged and sensitive

(Glamis Gold information related to negotiations, mining procedures and Board

Ltd.) Meetings

Simulation Acted as liaison for all Central American mine sites

Sciences Negotiated and maintained corporate accounts with local hotels

(Simulation Prepared monthly Operation Report for Board of Directors and

Sciences Inc.) senior management based on information received from all mine

Hospitality sites

-Vacation Home Greeted visitors and professionally answered and directed

Rentals (T&T and telephone, correspondence and relayed messages as required

Hotel Provided 24 hr back-up support for President & CEO while

Intercontinental traveling

Guayana) 2/2007 Company merged with Goldcorp and moved offices to

Insurance CPSR, Vancouver/CA

License 220

(State Farm)

Industrial Turn City of Carson City/Treasury

Key Construction Reno, NV

(DSD Dillinger Debt Recovery Officer

Stahlbau GmbH) 2/2002-3/2003

Industrial Steel

Construction (DSD Customer Service at the Carson City Court House

Dillinger Received and posted payment for fines imposed by the Court

Stahlbau GmbH) Prepared Payment Plans for higher amounts

Petroleum Requested warrants when payments or other imposed service became

Refineries (DSD delinquent

Dillinger Applied Court Orders for payment, community service, etc. as

Stahlbau GmbH) sentenced

Private Banking Attended mostly Hispanic customers and reduced outstanding debt

(Deutsche Bank AG by 80%

and Dresdner Bank Calculated and paid jurors for jurors duty

AG) Maintained files

Customer Service Handled cash on a daily basis and reported to Treasury Department

(CVB and WDW)

Telecommunication Attended court hearings for more complex cases

(Telenorma/Teleco 3/2003 Accepted job offer at Glamis Gold Ltd

m)

Health Care Minor jobs and worked from home

(Loudoun Free Carson City, NV

Clinic) 1/2001-2/2002

Commercial Air Translations

Transportation Attended Truckee Meadow Community College

(all airlines)

and January 2001 - relocated from Venezuela to Carson City, NV/USA

Educational

Research

(Harvard MBA SUCCESS C.A.

University Coordinator/Business Development

Educational Caracas/Venezuela

Research Group) 1/2000-11/2000

Negotiated and rented location In charge of marketing and

publicity

Moved into location and designed office plan

Searched and contracted adequate teaching personnel

Registered students and prepared class programs

Ordered material from the US for TOEFL, SAT, GMAT for preparation

of Venezuelan students for admission tests.

Contacted foreign university for MBA placements

AR/AP

Payroll

1/2001 Relocated to Carson City, NV/USA

Simulation Sciences Inc (Invensys)

Caracas/Venezuela

Executive Assistant to the President & Direct Sales

3/1999-11/1999

Organized and managed day-to-day activities for the President and

Direct Sales Team

Scheduled and confirmed appointments and meetings and maintained

President's calendar

Prepared extensive and complex national and international travel

arrangements as requested for the President and Sales Team as

requested

Maintained confidentiality of privileged an sensitive information

related to negotiations, simulation programs and client relations

Create and maintain confidential and sales department filing

system and data base

Wrote Contracts and Product Request Forms for all LA Customers

Translated (Spanish/English) complex government purchase orders

for US Office

Created monthly and quarterly sales report

Responsible for A/R for Latin America and monthly report to Brea,

CA Headquarters

Created monthly sales reports and comparison w/sales quota to

Brea/CA Headquarters

Composed correspondence independently; determined appropriate

format and presentation; developed and revised forms and

procedures without supervision

Followed up on Bid- and Performance Bonds

Followed up on product shipments from USA to customer in Central

and South America and the Caribbean

Followed up leads and proper distribution to LA-group

Followed up with customers on product deliver

Supervised local support staff

11/1999 Resigned to develop MBA Success C.A. ( family business)

Beatriz Martinez Real Estate

Caracas/Venezuela

Free Lance Real Estate Agent

9/1998-2/1999

Marketing of properties for sale and rent

Scheduled prospective customers to show properties

Drafted rental contracts

Attended legal issues and documentation

Closed sales

2/1999 Accepted job offer from Simulation Sciences Inc.

Oterca C.A.

Caracas/Venezuela

Executive Assistant to the President and Direct Sales

8/1997-7/1998

Organized and managed day-to-day activities for the President and

Direct Sales Team

Scheduled and confirmed appointments and meetings and maintained

President's calendar including all personal events

Organized benefit and funding events

Assisted during the ISO qualification procedures

Responsible for Family Estate including accounting, rental,

AR-AP, reconciliations of several national and international

accounts

Followed up on rep contracts with international companies

Followed up on patent issues with appointed law firm

Composed correspondence independently; determined appropriate

format and presentation; Developed and revised forms and

procedures without supervision

Followed up on Bid- and Performance Bonds

Maintained confidentiality of privileged and sensitive

information related to negotiations, product development,

procedures and patents

Appointed as company representative for US Visa applications at

VENAMCHAM (Venezuelan/American Chamber of Commerce) for Direct

Sales personnel for training purposes in the United States

Prepared complex national and international travel arrangements

as requested for the President and family members

Resigned July 1998

7/1997 relocated to Caracas/Venezuela

T&T Travel Consultants Corporation

Kissimmee, FL/USA

Manager/Partner US-Branch

9/1996-7/1997

Negotiated and rented location

Sat up office

Designed strategy plan

AR/AP

Established company as per required procedures, permits and

registration

Research, marketing and publicity

Located and negotiated with suppliers of vacation homes

Responded to inquiries

Prepared offers

Followed up on offers

Given superior customer service

7/1097 Returned to Caracas/Venezuela

9/1996 Relocated to Kissimmee, FL/USA to establish and develop

T&T US Branch

Volunteer Jobs:

Translator/Interpreter Spanish - Patient Registration

Loudon Free Clinic, 224-B Cornwall Street, NW, Leesburg, VA 20176

Tel.703-***-****

Bernadette Barrios, Volunteer & Administrative Coordinator

Translator/Interpreter Spanish

"The Manuel Zapata-Olivella" Center for Education and Human

Development

5312 Connecticut Ave, NW, Washington, DC. 20015

Tel.202-***-****

Humberto Garces, Program Director

Education

NVCC, Ashburn, VA - Medical Coding/Billing (MC/B 08/22/2009)

Transam Associates, Inc. - Online - Medical Transcriptionist (MT)

Central Insurance School, Orlando, FL - CPSR (License 220)

TMCC, Reno, NV - Certified Translator/Interpreter English/Spanish

Deutsche Berufschule M nchen / Leopold Maximilian-Universit t

M nchen (LMU) - Faculty of Law, Germany-Praktikum: Jr. Attorney

of Law / Legal Secretarial Sciences.

10/14/2010

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