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Manager Customer Service

Location:
Galveston, TX, 77551
Posted:
August 27, 2010

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Resume:

Wanda S. Burkett

**** ** ** ******, *********, Texas

77551

409-***-****

abifz3@r.postjobfree.com

QUALIFICATIONS:

• Demonstrate a passion for excellence, a love for service and innate grasp to plan, implement,

evaluate and continually improve operation.

• Ability to effectively manage, lead and motivate outstanding teams that provide top quality

customer service.

• Communicate the goals and objectives and inspire employees to achieve those goals

• Productive time management skills.

• Exceptional capacity to execute and multi-task in a fast pace environment

• Effective administration and organizational skills

• Creative Marketing skills

• Basic computer skills with knowledge in Windows, MS Word, Excel and Outlook. Rent Roll, One

Site and familiar with Quick Books. * Affordable Housing * Mortgage Bond * Extensive

Property Management experience with knowledge of Fair Housing Laws.

PROFESSIONAL EXPERIENCE

Swedes Real Estate, Crystal Beach, Texas 2007-

Present

Vacation Rental, Property Supervisor

Supervise Contract Cleaners* Hiring, Hands on training, Approve invoice for payment * Photograph new

property and add to web site.* Meet with new owner’s in their home using a check list to ensure property

is ready for rental. * Greet and check in guests. * Reservations * Resolve guest complaints. Answer

reports of excessive occupants, parties and noise.* Perform inspections to ensure company standards are

met and the home is safe for guests and owner.* Schedule maintenance * Managed H.O.A. for new

subdivision at The Dunes of Bolivar.

Wanda Burkett

Stingaree Restaurant, Crystal Beach, Texas

2004-2007

Food and Beverage Server

Greet and serve customers in a casual seafood restaurant overlooking the water.

*Assisted manager at close by assigning and supervising side work.

Sunchase American

2004-2006

Property Manager

Oversee day to day operation of Apt. Community and ensuring the highest level of quality and Resident

services are provided. * Prepare and Monitor budget and forecasts.* Create strategies to maximize

occupancy and revenue.* Interact with Subcontractors and Vendors.* Hire, Terminate, Train and motivate

Staff.* Oversee and assist with Leasing and Marketing.* Initiate and Implement Policies/Procedures to

achieve and maintain a high standard of Resident communication.* Oversee property maintenance and

capital improvements.* Rent Collection* Code and approve all invoices for payment.* Process Evictions

* Oversee turnovers and Make Readies.* Review and approve all new leases to ensure compliance.

Review Comparable Market Surveys.* Establish and maintain proper inventories using cost control.*

Maintain community appearance and promoting a positive living environment.

Mady Realty, Dallas, Texas

2003-2004

Property Manager

Duties listed above

Hartex Property Group, Dallas, Texas

1999-2003

Property Manager

Duties listed above

Kay Kay Realty, Phoenix, Arizona

1997-1998

Wanda Burkett

Property Manager

Duties listed above

Barrington Development, Phoenix, Arizona

1995-1997

Property Manager, Condominium

In addition to duties listed above, * Set up corporate units.* Assisted with condo conversion, Supervision

of construction rehab and Sales.

Education, Received Nursing License 1984 Galv. College.* Arizona Real Estate License 1995

Wanda Burkett

Wanda Burkett



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