Customer Service Project Manager

Location:

Sterling, VA, 20164

Posted:

October 31, 2010

Contact this candidate

Resume:

Resume - Roberta Kay Stewart Roberta Kay Stewart

*** *. ****** *****

Sterling, Virginia, 20164-5410

United States

Home Phone: 703-***-****

E-

Mail:****************@*******.***

Objective

Professional position in a Logistics / Telecommunication environment so I

could continue to use my background and experience to help another company

grow and succeed. Desiring to grow and challenge myself within the

organization for the benefit of my new company.

Employment

Fujitsu / Altura, United States of America, Chantilly, Virginia

April 1992 - December 2009

Logistics Coordinator

Began as Logistics Coordinator for Fujitsu Business knowing nothing about

the

telecommunications field but quickly mastering all the duties assigned to

me in

my job description. I also worked outside of my assigned duties performing

many

of the requirements for customer service representative and purchasing. In

2001

Fujitsu Japan closed down the North American arena and we were all going to

lose

our jobs. However Platinum Equity bought us and we became Altura

Communication

Solutions and an Avaya business partner. I was retained and took on more

responsibilities which included running other off site warehouses for the

other branches in different regions of the country. Recently there were

times when I would carry the whole country by myself. All the CSR's(

customer service rep), customers, technicians, project managers, service

managers and Area Directors thought highly of me and told me I was the

best.

Job Description: Shipping and receiving, inventory control of warehouse and

tech trucks, ordering material for jobs, running cycle counts and

inventories, expediting material, delivering parts, perform on call 24/7,

handling repairs.

Other Duties taken on: Invoicing, dispatching techs to sites, sourcing

material for best price, customer quotes, customer service issues /

resolving disputes, collection calls on delinquent accounts, direct

purchasing of material, gathering pertinent information and sharing with

appropriate departments in a timely manner, small sales of less than

$100,000.00

Magnavox DOD, United States of America, Ashburn, Virginia

March 1987 - March 1992

Secret Security Clearance

Senior Material Handler

I was hired as a Senior Manufacturing Associate. Due to my skills I was

quickly

moved to the Material Handling Division. My Supervisor told me that my

talents

were being wasted as an assembly line worker. Within one year I was

laterally

moved to work permanently in the Materials Department. This new

responsibility

required tracking over 8000 line replaceable units making certain all items

were

in the proper place and at the correct time for the work being performed. I

also made sure all units were at the current revision and if not made sure

the units would get reworked. As part of this Department I attended and

provided reports and inputs in meetings with high level managers and

department heads. I earned high praise from the head of the program office

who told me I had real talent for this work. I also worked with flow charts

and engineers cleaning up work processes. During my employment I presented

a cost saving initiative that would, by spending

$10,000.00 result in saving over One million dollars. In the early 1990's

the

Government Contracts ended and the Virginia Office was closed and moved

back to

Fort Wayne, Indiana.

Job Description: Internal expeditor

E.I.T., United States of America, Sterling, Virginia

March 1982 - March 1987

Assembler / Senior Assembler

Was initially hired in warehouse receiving and shipping for EIT but due to

severe work slowdown was let go three months later. However I had helped

clear

out a substantial backlog of work and I was the only person asked to return

due

to my highly effective work ethic. I was placed into the assembly area

where I

quickly mastered all jobs given to me. My work was so accurate that the

quality

people rarely checked my worked because they knew it would be 99.9%

accurate. I

was quickly moved to Senior Assembler where I continued to excel in all

areas.

EIT was a main vendor for EI DuPont and when they experienced work slow

downs so

did we. Although my boss told me that even if it got so bad that it was

just he

and I working I should not worry about being laid off. But I desired

security so

I moved over to Magnavox.

Job Description: Assemble and manufacture complex PWB's ( printed wiring

boards ) and wire harness assemblies.

Honors/Awards

Logistics Coordinator, May 2008

On my yearly review received from my boss, Idriss Mayet the highest ranking

that

was achievable. All criteria were ranked as number one. Altura is the only

company I have worked for where I received no promotions. The hiring

personal told

me there would be no promotions simply because Fujitsu needed someone

reliable in the Logistics position. But I would be given opportunities to

grow and work in other job descriptions as needed.

Logistics Coordinator, March 2000

Outstanding achievement in MAC Attack program. I had the highest customer

sales

for moves, adds and changes ( MAC ). Also achieved this level in January of

2000.

Logistics Coordinator, January 1999

Was the first recipient of the Fujitsu Magic All Stars Team. Signed by the

General Manager of the Fujitsu Sales Southern Region.

Senior Material Handler, April 1988

Due to highest level of work standards was promoted from Senior

manufacturing

Associate to Senior Material Handler.

Senior Assembler, July 1984

Promoted from Assembler to Senior Assembler due to the high quality of my

work.

Skill Areas

Logistics Coordinator

Strong communicator who keeps everyone updated and on the same page.

Team

player who takes the initiative to complete tasks ahead of schedule.

person who needs little direction and takes ownership of projects

assigned

to her. Volunteers for extra projects when the ones she has been

assigned

are completed. Strong work ethic evidenced in daily activity.

Excellent at

"putting out fires" but superior in "preventing fires".

Senior Material Handler

Great people skills used in massaging material through different

departments that had become "stuck". Logical and equally creative in

handling problems that arose. High energy person and always on the

go.

Senior Assembler

Worked all printed wiring boards and wiring assemblies with a 99.9%

degree

of accuracy. Was especially adept at handling difficult and highly

detailed work. Also subbed in the warehouse from time to time

Personal

Currently unemployed and actively looking for employment.

Summary

My desire is to work with a company that promotes from within. I look to be

challenged and become even more proficient while I in turn challenge the

company

to grow.

References

Barbara Northrup

Project Manager