D iana L. to r res

*** * **** ******, *******, ca 93654, 559-***-****, abifxc@r.postjobfree.com

summa ry

• Strong organizational and administrative abilities and experience

• Capable of prioritizing a broad range of responsibilities in order to meet deadlines

• Work well independently and as part of a larger team

• Strong verbal, written, and interpersonal communications skills

• Skilled at learning new concepts quickly while working well under pressure

• Type 45 WPM and 10 key by touch

Experience

9/13/2010 to PRESENT C igna Visalia, CA

C ustomer Service Representative

Receive requests by telephone regarding dental insurance claims or policies

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Respond to inquiries from policy holders, providers, and others for information and assistance

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Perform research to respond to inquiries and interpret policy provisions to provide correct response

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Mail or route claim forms and supporting documentation to varies units for final processing

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Able to understand and interpret dental insurance policies

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Independently respond to inquiries, grievances, complaints, or appeals ranging from moderate to complex

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Actively listen to customers, probe for clarification, and provide consultative guidance based upon individual

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customer needs

Strong customer service focus for 8 hours a day

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3/7/2008 to 4/16/2010

Safety-Kleen Systems, Inc Reedley, CA

C lerk Manifest I I

Prepare, process, and close paper work associated with the receipt and shipment of all

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hazardous/non-hazardous wastes. Ensure accuracy of documents

Assist in report preparation for internal and corporate departments

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Distribute copies of manifests to customers, various Safety-Kleen locations and government

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agencies

Ensure proper completion of Facility Operating Log

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Create purchase orders in SAP for incoming invoices and submit to accounts payable

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Dispatch over the road drivers and enter schedules into the Transportation Management System

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Edit employee timecards as needed in Kronos

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Assist in verifying end of period inventory

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Prepare Bill of Ladings for products being shipped

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Perform general office duties to include but not limited to: photocopying, faxing, filing, and mailing

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Audit inbound and outbound loads for accuracy

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5/1/2000 to 8/28/2007

Golden Valley Mortgage Dinuba, CA

Loan Processor/secretary

Maintain hard copy and electronic filing system to meet program needs for information and storage

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Follow up on work in progress to ensure timely action

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Create and modify documents using Microsoft Office

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Set up loan files and input loan applications into Calyx Point loan origination software

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Process FHA, VA, and Convention loans according to program guidelines

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Run loan applications through LP and DU to get automated approval

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Audit files for compliance and put into storage or send by California Overnight to main office

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Prepare weekly status reports for office staff

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Examine documents to ensure accuracy and compliance with existing guidelines

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Contact this candidate