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Sales Customer Service

Location:
Hollywood, FL, 33019
Posted:
October 31, 2010

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Resume:

SUMMARY OF QUALFICATIONS

Entrepreneurial executive with more than 12 years of experience, managing

sales, marketing and operations personnel at the district, regional and

corporate level for both start-up and established companies. Motivational

management style with a record of building and retaining highly motivated

sales teams, distributor networks and support staff. Unbeaten in

identifying new opportunities for accelerated growth and providing a

strategy for achievement, successful senior level Management executive with

proven ability to drive and sustain corporate revenues through broad-based

competencies in:

. Sales/Marketing staff Management

. New Business Development

. Strategic Partnership

. Key Employee Management / Retention

. Presentations and Training

. Contract Price Negotiation

. Organization Building

. Budgeting and Expense Control

. Staff Development and Motivation

.

o Develop and implement short and long term strategic sales and business

plans.

o Build and manage strong international sales organizations, including

development and implementation of compensation and incentive programs.

o Provide leadership and innovation in key account development,

management and expansion, consistently broadening customer base and

channels of product distribution.

o Skilled in senior level presentations, negotiations and relationship

building.

o Acknowledged by senior management for exceptional staff development,

motivation and team building.

PROFESSIONAL EXPERIENCE

IntelliSource Markets, Hollywood Fl

12/04 to Present

Managing Director

IntelliSource Markets is a Market Maker in Forex trading Arena. Where the

company offers live interbank prices to trade OTC Forex markets to money

managers, CTA' s and individual traders worldwide.

Responsibilities:

. Charged with growing and managing IS Markets sales team of 25 sales

executives as well as developing an international sales and business

development group. Reported directly to the CEO.

. Charged with the development and launch of partnership between

IntelliSoure Markets and direct marketing partners FX Market Makers

and ( IB) introducing brokers, and Banks worldwide. Areas of focus

include launching new FX Technology and customer care systems,

integration of customer service call centers and field operations in

addition to new program launches.

. Established strategic partnerships with FX technology companies such

Meta Trader, Boston Technologies, One Zero technology resulting in

increased revenue and profitability by opening alternative means of

providing faster services API to institutional clients. Resulting in

40 % increased revenue from all institutional trades.

. Established accounts with major banks in Latin America and Europe. By

providing a While Label solutions. Where the banks utilized

IntelliSource FX Technology, therefore increasing the banks and IS

markets revenues.

. Developed strategic partnerships with Prime Brokers, such as Currenex,

Saxo bank, CMS, CitiFX

To create one API for a best bid/offer flow. All of the alliance

partners were connected to IntelliSource Markets back office through

one bridge and created one flow for the dealing desk. Oversaw the

technical aspect of the project, negotiated contracts, prices and

maintained a strong close relationship with all of the partners on

monthly basis.

. Drove strategic initiatives across highly matrix organizations,

including partnering with management teams to ensure proper resources

allocated to client needs. Built consensus and coordinated cross-

functional business units both internally and externally, leveraging

and maximizing program opportunities

. Responsible for Hiring, training, and motivating top sales performers,

using strategic incentive and bonus plan.

. Directed sales planning and market analysis activities, including

market research, competitive product evaluation and selling

techniques.

. Calculate forecasts from monthly pipeline reports reflecting new

opportunities and vulnerabilities.

. In charge of creating strategic partnerships with banks in Latin

America, and Eastern Europe.

. Structured and negotiated pricing, volume discounts, co-op advertising

with alliance partners on different premium promotions.

. In charge of companies online advertising budget. Dealt with Online

marketing campaigns. Maintaining and checked reports of companies

SEO results, and results of hit ratios on monthly basis. Improved

companies marketing strategies via online.

ActForex, New York, NY 03/02-10/04

www.actforex.com

V.P of Business Development

ActForex delivers Internet-based Forex financial currency trading software

platforms, with fully hosted production capabilities. The software products

are developed in close collaboration with active dealers and banking

experts.

. Responsible for the expansion of ActForex's On-line Trading platform

within the corporate and (Forex Markets Makers) arenas.

. Managed sales team of 5 sales executives.

. Duties include the servicing of existing clients and the constant

pursuit of new

customers in domestic and international Foreign Exchange

markets.

. Performing Demo presentations, to various Markets Makers, Banks, and

Introducing brokers. Attended Expos, in U.S and Europe.

. Developed and negotiated large corporate broker relationships in North

America, Europe, Eastern Europe, Africa, and Asia.

. Successfully marketed comprehensive trading products to money

managers, hedge funds, CTA's and Fcm's

. Created alliances / partnerships between Actforex and international

banks, dealers and various clearing houses; delivered presentations

of on-line trading platform via net meeting.

. Established a partnership between Actforex and Saxo Bank, where

Actforex will provide customers fully integrated executable prices via

its software.

. Areas of expertise include: Spot and Forward Currency markets, Foreign

Exchange credit lines, On-line live trading systems, Currency payment

procedures, Profit and Loss calculations and all aspects of currency

speculation.

M.I.N.A Consulting, New York, NY 12/97-

1/02

Managing Partner

Intellisource provides Information Technology consulting services to

various Fortune 500 and 1000 companies.

. Started entrepreneurial career as a partner in a sales oriented

Information Technology firm.

. Responsible for the development and implementation of a new recruiting

division and a marketing department.

. Grossed over $1.6 million dollars in sales in the first year of

business and increased revenues by over 200% in the next 3 years, over

60 consultants on staff.

. Created new relationships with various Fortune 500 companies.

. Successfully opened accounts and placed the company onto vendor's

lists with Morgan Stanley, Credit Suisse First Boston, Double Click,

Spear Leads and Kellogg, Bear Sterns, and other financial companies.

. Duties ranged from pure sales and business development to competitive

analysis, strategic planning and pricing structure development.

. Managed entire RFP response process.

. Lead a team of 5 account managers and oversaw dozens of Fortune 500

account relationships.

. Hired, trained, and managed all sales reps and recruiters.

. Acted as a liaison between clients and recruiters

. Implemented entire computer system and management protocol, Initiated

Web, E-mail, and Network services for the firm.

WDP, New York, NY

Recruiter/Business Development Manager 06/95-11/97

WDP provides high-level IT Professionals to various Financial firms, on a

full time or consulting basis.

Responsibilities as a Business Developer:

. Initiated relationships with new clients.

. Enhanced WDP presence within existing accounts

. Oversaw active day-to-day/direct marketing for the consultants within

new and existing client accounts.

. Gathered technical requirements from the clients in order to fulfill

job openings.

. Developed relationships with new sub-vendors and maintained and

enhanced relationships with existing sub-vendors.

. Recruited highly motivated IT Professionals to meet the requirements

of the clients.

. Evaluated suitability of potential consultants on their technical

skills as well as their verbal and written communication skills and

professional references.

Concepts in Staffing, New York, NY 02/94-

05/95

Recruiter

Concepts in Staffing provides all levels of full time and consulting

professionals to a wide variety of firms in the Financial, Insurance,

Accounting, Advertising, and Information Technology markets.

. Managed entire recruiting and sales process for full time and contract-

to-hire IT and engineering professionals.

. Responsible for cultivating and managing client relationships to

obtain staffing assignments locally and nationally.

. Utilized all available resources for sourcing candidates such as the

internal database, internet job sites (both fee and non fee), cold

calling and various recruiting practices used by search firms.

. Interviewed, qualified, reference checked pre-screened and prepared

candidates for hiring managers.

. Negotiated salaries and client bill rates.

Lehman Brothers, New York, NY 11/92-12/93

Programmer/Analyst

Responsible for the implementation of a Bond Trade Market System.

. Participated in the design and implementation of Bond Trade Market

System to provide management of the Bond Clearing Process by

using on-line update and inquiry systems.

. Designed and implemented the following screens as part of the Bond

Clearing Subsystem: Clear Trades, Reset Fail, Print Clear Report,

Customer Clearing Inquiry and Withhold Trades.

. Generated various types of reports such as Trades Withheld Report,

Customer Detail Report, and Daily Clearing Report.

Environment: COBOLII, CICS, DB2, VSAM

Merrill Lynch, Somerset, NJ 02/90-10/92

Programmer/Analyst

. Responsible for support and implementation of BOSS System.

. Branch Office Security System was designed to protect Merrill Lynch's

information resources. BOSS provides complete and accurate information

on each user and controls what transactions and services any user can

access.

. Involved in system analysis and documentation.

. Responsible for creation and implementation of JCL.

Environment: COBOLII, CICS, DB2, VSAM

Education: B.S. in Business Organization, Nyack College



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