Sales Human Resources

Rich Sanford **** Grand Reunion Dr.

770-***-**** Hoschton, GA 30548

**********@*****.***

Retail Management

Twenty years of progressive retail management experience demonstrating a

consistent track record of outstanding sales growth and development as

manager in a big-box retail setting. Equally strong qualifications in all

areas of store operations: P&L, budgeting, human resources, training,

merchandising, security and other functions, effective communicator, leader

and problem solver who builds on teamwork and engagement to deliver results

and the commitment to surpass goals.

Relevant Experience and Accomplishments

Target Corporation, Atlanta, GA 2005 to

present

Store Team Leader

Proven leader that has shown the ability to lead teams in multiple

complexities, volumes and diversity; organize, coordinate and manage

resources, time and people to achieve key goals and objectives. Deliver on

Target's mission statement of "Drive profitable sales by delivering a

Target-Brand experience for our guests." Proven Leadership ability:

Demonstrates Accountability, accepts responsibility for own performance,

Manages Talent, gives clear, motivating and constructive feedback, provides

challenging assignments and coaching to facilitate individual development,

Strategizes, thinks critically and anticipates long-term challenges,

Innovates, generates new ideas that add value, Maximizes Productivity,

identifies ways to streamline and improve efficiency of work. Collaborates,

works effectively with necessary business partners to improve operational

and financial performance to satisfy multiple business objectives for the

district and group.

Sales and Profitability-

Lead a sales culture and drive sales performance, coach the team on ways to

increase sales.

0. $47m in annual sales with an average growth of 2% year over year

0. Collaborates with external and internal sources to identify

additional sales opportunities

Drives a shortage-awareness culture every day; work with Executives and

other appropriate business partners to develop and implement solutions to

shortage concerns.

0. Reduced shortage annually including 7th best results in the

group (72 stores) during FY2009 at .64

0. Created Law Enforcement partnerships in the community through

the National Night Out campaign

Evaluates and analyzes store financial reports and payroll to meet

financial goals; ensure Executive Team implements the necessary adjustments

and develop their own solutions to meet financial goals.

0. Delivered the highest controllable profit percent in the

district during FY2009 at 34.36%

0. Improved Gross Margin in a down economy by 24bp to 35.33%

0. As a District sponsor for financials, identified trends and

opportunities including plans to reduce clearance markdowns,

improve expense controls and key sales drivers

0. Improved District Gross Margin by 98bp to 32.48% through

merchandise presentation and vendor partnerships

0. Trained each stores expense captain on how to identify root

cause issues with expense control

0. Devised plans for stores to reduce clearance markdowns. As

a results, the district saw a 106bp improvement to 5.73%

Educated the team on Target Red Card value to Target guests and hold team

accountable for performance.

0. As a Group service sponsor, developed plans for Guest Experience

Executives to educate their teams on how to overcome objections

and improve routines to improve follow-up

0. At the Target 2007 National Sales Meeting, awarded the

Group "MVP" for accomplishments in improving Guest Service

metrics (Target RedCard, Guest Survey score results and

speed results)

Human Resources/Training-

Experienced in personnel recruiting, selection, training, developing,

scheduling, evaluating performance and supervision.

0. Recruited top talent for the district to include 2 Store Team

Leader candidates, several Executive Team Leaders and Senior

Team Leaders

0. Promoted 3 Senior Team Leaders to Executive

Led staff to achieve performance goals and maintained the lowest turnover

rates in the district.

0. Reduced turnover from 166.04% to 56.85% in my first year in a

diverse, high-risk store

0. Achieved the best compliance results in the district

Ownership of Internship program through entire process; interviewing,

hiring, placement and training/development.

0. Trained and developed 12 College Interns, promoting 4 to

Executive Team Leader

Drive a safety culture and lead by example; recognizing safe behaviors and

coach unsafe behaviors; immediately address safety concerns to mitigate

risks.

0. Through awareness and recognition, delivered 276 consecutive

days without a safety incident dayside and over 600 days for the

overnight team.

Builds teams that people want to be on

0. Champions the importance of a talented and diverse workforce

0. Conveys trust in people's competence to do their jobs; creates a

feeling of energy and excitement

0. 4 years of positive Best Team Survey (360 feedback) results

0. Zero dis-satisfiers the last 2 years

Successfully led diverse teams of over 200 employees.

The Home Depot, Atlanta, GA 1990 to

2005

Store Manager (2001 to 2005) /Assistant Manager (1994 to 2001)

Sales and Profitability-

Achieved annual sales growth of 3-5%, from $42 million to over $46 million

in 3 years.

0. Capitalized on cross-merchandising initiatives

0. Full P&L responsibility

0. Made purchasing decisions based on experience and associate

feedback

0. Resulted in multiple "Gold Cup" awards for excellence in

sales and merchandising

Relied upon by corporate buyers for industry expertise, as well as my own

knowledge of customer needs and an eye for selecting merchandise that

sells.

0. As a district captain, identified key items in multiple

departments to use as key sales drivers to increase top-line

sales and gross margin.

Opened store in new market

0. Beat pre-opening expenses by 6.2%

0. Implemented cross-training plans for new team to improve service

in a low volume store

Human Resources/Training-

Experienced in new store opening including: staffing of salaried management

team, hourly supervisors (internal and external) and hourly team.

0. Executed mass-hiring events

0. Collaborated with Department of Labor to source staffing needs

Created training plans to maximize productivity of team throughout the

store.

Leadership in the setting and achieving of strategic and organizational

goals.

Oversight of all aspects of staff performance and performance evaluations.

Education

. Raritan Valley College, Somerset, NJ - 1996-1988

. Kennesaw State College, Kennesaw, GA - 1999

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